Credit Controller in Stratford-upon-Avon

As the UK's leading provider of environmental compliance, Valpak strives to work together towards a profitable, sustainable, waste-free world. To date, our teams work in partnership with more than 400 customers, in nearly every corner of the globe. Valpak contributes to achieving the mission of Reconomy's complete global compliance offering – Comply Loop. Solving increasingly complex environmental regulatory challenges using data, expert local knowledge, and through leadership to drive business accountability across the globe.

Our core values drive everything we do. We believe in promoting a supportive environment for our colleagues, delivering exceptional service to our customers, contributing to the community, and working towards a more sustainable environment. If you share these values and are passionate about making a positive impact, we'd love to have you on our team.

A key member of the Finance department ensuring customer receipts are received in line with targets, aged debt is within acceptable levels and customer and internal queries are resolved in a timely manner. Role requires a balance to explain our services and ensure our invoices adhere to customer payment processes whilst pro-actively chasing for payment and resolving delays.

The ideal candidate will be adaptable and a team player, willing to use their own initiative to achieve common team goals. They will be required to manage their own portfolio of accounts and therefore prioritise their own workload effectively. A willingness to progress in the role is desirable and as such we would offer support towards a relevant credit control qualification.

• Dispatching sales invoices
• Distributing customer invoices in line with business unit and customer requirements accurately, timely and efficiently
• Liaising with customers to attain purchase orders and submission of invoices onto customer payment portals
• Prioritise and chase outstanding customer balances via phone and e-mail and escalate with customer contacts where relevant
• Support the debt recovery process ensuring statements and chase letters are issued in accordance with agreed milestones
• Escalate non-payment of accounts debt recovery partner
• Liaise with operational divisions to pro-actively manage queries and achieve payments within agreed payment terms
• Maintain payment storyboard for each account providing visibility of required processes to be completed to ensure payment received in line with expectations
• Download bank receipts and allocate receipts to the customer account accurately
• Process direct debit collection files and ensure records are maintained in line with direct debit best practice
• Process customer refund payments on the accounting and payments system in line with authorisation levels and agreed payment terms
• Allocate incoming customer e-mail queries in group inbox and respond to queries as required
• Timely updating of customer communications on various systems to ensure effective account management and visibility of status
• Providing actual and estimated customer payment dates for key accounts to support group cash forecast reporting
• Update supplier bank details and check supplier payment runs following set procedures and internal controls
• Assist the audit fieldwork with the production of audit evidence
• Support the finance department with other tasks as necessary

• 2+ years' experience working in credit control or a finance department
• Relevant experience considered: 2+ years' experience working in customer services or administration role responding to customer queries and following set processes
• Ability to gain a good understanding of the Valpak business and customers payment processes
• Natural enthusiasm to chase outstanding debts, work to targets and satisfaction in achieving payment
• Comfortable at escalating outstanding debt with customers and being assertive where required
• Confident verbal and written communications skills with ability to build relationships with internal and external contacts
• Attention to detail ensuring key data is input and documents attached where required
• Quick learner able to follow processes and workflows
• Strong work ethic and positive can-do attitude
• Self-motivated and ability to prioritise tasks to meet deadlines as required
• At least 5 grade A-C GCSE's including English and Maths
• Good working knowledge of Office applications (Excel, Outlook, CRM)
• Understanding of finance transactions and processes
• Accurate and confident working with numbers

• Dual Location / Hybrid worker Status
• Participation in our annual Incentive Plan (VIP) - up to 10% bonus
• 25 days annual leave plus bank holidays, volunteering day and your birthday off
• Option to buy and sell up to 9 days annual leave
• Access to voluntary benefits including private medical insurance, cycle to work scheme, and subsidised gym membership
• Automatic inclusion in Life Assurance, Critical Illness and Disability Income protection schemes
• Pension scheme up to 8% employer contribution
• Access to reward & discount platform
• Wellbeing initiatives