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- Tasks: Engage with clients face-to-face, promoting sustainability and providing support on-site.
- Company: Join Reconomy, a leader in driving positive change in business sustainability.
- Benefits: Enjoy flexible working, generous leave, discounts, and a supportive work culture.
- Why this job: Make a real impact while developing your customer service skills in a dynamic environment.
- Qualifications: Experience in waste management or environmental studies, strong communication, and a full UK driving licence required.
- Other info: Remote work options available; travel across the Midlands and beyond is essential.
The predicted salary is between 28800 - 43200 £ per year.
Job Summary
Are you ready to take your customer service skills on the road? We’re looking for a proactive and personable Site Liaison Officer to join our Business & Industry team. In this role, you’ll move beyond phone-based support to build strong, face-to-face relationships with our customers. You’ll manage a portfolio of clients across sectors such as retail, facilities management, and manufacturing, helping them drive positive change and improve sustainability practices.
What you’ll be doing:
- Visiting customer sites to provide support, guidance, and deliver Toolbox Talks that influence sustainable behaviours.
- Acting as the key point of contact for your portfolio, building trusted relationships and ensuring high levels of service.
- Managing your own diary and travel schedule to maximise efficiency.
- Representing our values and services with professionalism and enthusiasm.
Ideally, you will need to be located in the Midlands or surrounding areas for regular travel across a territory stretching from North London to Yorkshire and Northumberland, with the potential for national coverage as needed. You’ll need good access to the motorway to support efficient travel. While we prefer candidates located within the Midlands, we are open to considering applicants from other regions, provided they can meet the travel requirements. You will have the autonomy to manage your own diary, optimising your schedule for efficiency. This may include overnight stays in hotels when appropriate, depending on business needs and travel demands. When not on the road, you’ll work from home, with occasional visits to Head Office.
What we need from you:
- Experience in waste management or a relevant environmental background (e.g., university modules).
- Strong organisational skills and the ability to manage your own diary effectively.
- Excellent communication skills – confident speaking to small groups and building rapport.
- A full UK driving licence is essential.
What we offer:
- Holidays - 23 days of annual leave, increasing to 25 days after two years of service, plus bank holidays. After one year, you can also take advantage of our holiday buy/sell scheme for added flexibility.
- Birthday Leave - Enjoy your special day off once you reach one year of service.
- Volunteering Day - One paid day per year to support a local community project.
- MyPerks Platform - Access a wide range of discounts, cashback offers, cycle-to-work schemes, mortgage advice, wellbeing support, and more!
- Gym Discounts - Corporate discounts at selected local gyms.
- Financial & Family Support - Competitive pension contributions, life assurance, and enhanced maternity and paternity leave.
- Employee Referral Programme - Recommend great talent and earn a reward.
- Long Service Awards - Celebrating your milestones with us.
- Reward & Recognition Schemes - Recognising and celebrating achievements across the business.
- Company car, mobile phone, and laptop to support you in managing the travel requirements of the role efficiently and effectively.
Please note: The closing date for applications is indicative and may be brought forward due to the high volume of applications we are currently receiving. We encourage you to apply as soon as possible to avoid disappointment.
Site Liaison Officer - Business & Industry team employer: Reconomy
Contact Detail:
Reconomy Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Site Liaison Officer - Business & Industry team
✨Tip Number 1
Familiarise yourself with the waste management and sustainability sectors. Understanding current trends and challenges in these areas will help you engage more effectively with potential clients during interviews.
✨Tip Number 2
Network with professionals in the industry, especially those who have experience as Site Liaison Officers or similar roles. Attend relevant events or join online forums to gain insights and make connections that could lead to referrals.
✨Tip Number 3
Prepare to discuss your organisational skills and how you manage your time effectively. Since this role involves managing your own diary and travel schedule, having specific examples ready will demonstrate your capability.
✨Tip Number 4
Showcase your communication skills by practicing how to present information clearly and confidently. You may be required to deliver Toolbox Talks, so being able to engage an audience is crucial for this position.
We think you need these skills to ace Site Liaison Officer - Business & Industry team
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Site Liaison Officer position. Tailor your application to highlight relevant experience in customer service, waste management, or environmental backgrounds.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous roles that involved face-to-face customer interaction, diary management, or sustainability practices. Use specific examples to demonstrate your skills and achievements.
Craft a Compelling Cover Letter: Write a personalised cover letter that showcases your enthusiasm for the role and the company. Mention why you are a good fit for the Business & Industry team and how your values align with theirs.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Reconomy
✨Showcase Your Customer Service Skills
As a Site Liaison Officer, you'll be building strong relationships with clients. Be prepared to share examples of how you've successfully managed customer interactions in the past, especially in face-to-face settings.
✨Demonstrate Your Organisational Skills
Since you'll be managing your own diary and travel schedule, highlight your ability to stay organised. Discuss any tools or methods you use to keep track of appointments and ensure efficiency in your work.
✨Prepare for Group Communication
You'll need to speak confidently to small groups during Toolbox Talks. Practice explaining complex ideas simply and engagingly, as this will be crucial in influencing sustainable behaviours among clients.
✨Research the Company and Its Values
Understanding Reconomy's mission and values is key. Familiarise yourself with their sustainability practices and be ready to discuss how your personal values align with theirs during the interview.