At a Glance
- Tasks: Provide outstanding customer service and support to improve satisfaction and relationships.
- Company: Join a leading supply chain company focused on innovation and sustainability.
- Benefits: 25 days annual leave, birthday off, enhanced maternity/paternity pay, and ongoing training.
- Other info: Dynamic work environment with opportunities for personal and professional growth.
- Why this job: Be the friendly face that connects customers and teams while making a real impact.
- Qualifications: Strong communication skills, customer service experience, and a team player attitude.
The predicted salary is between 25000 - 32000 £ per year.
Advanced Supply Chain Group offer a complete end-to-end supply chain service, from source to shelf, covering all aspects of supply chain management, global logistics, fulfilment, and value-added services, allowing our customers to maximise the opportunities that exist in today’s technology-enabled marketplace. Using our unique intelligent supply chain model, we design innovative solutions to complex challenges, unlock new opportunities, and speed up and streamline existing processes by removing complexity from the supply chain. It all adds up to providing a service that is “Better, Faster, Cheaper” than our competitors.
Our core values drive everything we do. We believe in promoting a supportive environment for our colleagues, delivering exceptional service to our customers, contributing to the community, and working towards a more sustainable environment. If you share these values and are passionate about making a positive impact, we'd love to have you on our team.
About the role
You’ll be the friendly, reliable face our customers come to know and trust, the person who keeps things moving behind the scenes, and the link that holds our internal teams and customers together. The main purpose of this role is to provide outstanding customer service to improve customer satisfaction and relationship. Handle and resolve customer complaints/inquiries via mail or phone in a timely and accurate manner. Coordinate, analyse and improve customer service functions to meet company goals. No two days look quite the same. One moment you’re on a call sorting a query, the next you’re booking in deliveries, checking stock or pulling together the numbers that show how an account is really performing. You’ll get to know your customers inside out, attend their visits and meetings (on-site, off-site and over the phone), and make sure everyone internally has the clear, concise instructions they need to deliver brilliantly.
- Being the go-to contact for your customers, keeping them in the loop, passing on anything useful to the General Manager, and flagging any issues early before they become problems.
- Keeping an eye on how the account is performing, pulling together the monthly reports and sharing the headlines with the Contract Manager.
- Working with carriers, transport companies and customers to book in delivery slots with our Goods In team.
- Getting orders out the door, raising despatch notes, despatching stock and making sure our stock records stay accurate.
- Getting to know how stock moves through the site, from arrival all the way to delivery.
- Making sure everything’s invoiced correctly so customers are billed accurately.
- Looking after stock control and keeping our stock files spot-on, with goods-in figures logged promptly.
- Spotting chances to grow the account, working alongside the Customer Service Manager.
- Always looking for ways to make the customer experience a little better.
- Helping out other teams with any customer-related questions, and keeping things running smoothly with the planning team.
What we need from you
- A natural communicator who’s just as confident in writing as on the phone.
- A background in customer service.
- Organised, accurate, and happy to make a decision and back yourself.
- Driven to hit your targets, and the sort of person who spots what needs doing and gets on with it.
- A real team player who builds good relationships with people inside and outside the business.
- You’re comfortable with Microsoft Office.
- Some experience in 3PL or a multi-client operation would be advantageous.
What we offer
At Advanced, your journey begins with a warm welcome and a comprehensive onboarding experience designed to set you up for success from day one. But it doesn't stop there - we’re committed to your continuous growth, offering ongoing training and development to help you sharpen your skills and reach your full potential. We know that taking time to recharge is essential for your wellbeing. Alongside your 25 days of annual leave, you’ll also have the option to purchase additional days, giving you the flexibility to take the breaks you need, when you need them. And because we love celebrating our people, you’ll get your birthday off, completely on us - enjoy your special day, work‑free!
We believe that family matters, our enhanced maternity package offers six months of full pay, giving you the time and peace of mind to focus on your growing family. New dads and partners also receive two weeks full paternity pay, so you can be there for those important first moments. Planning for your future has never been easier—or more rewarding. Through our salary sacrifice pension scheme, meaning you pay less tax overall, while still investing in your future. You’ll be joining a team where collaboration, openness, and support are part of everyday life - because great work happens when people feel connected and inspired.
Account Administrator in Sheffield employer: Reconomy
At Advanced Supply Chain Group, we pride ourselves on being an exceptional employer that values our employees' growth and wellbeing. With a strong commitment to continuous development, a supportive work culture, and generous benefits including enhanced maternity and paternity packages, as well as the opportunity to purchase additional leave, we ensure our team members feel valued and empowered. Join us in a dynamic environment where your contributions make a real impact, and enjoy a workplace that celebrates collaboration and innovation.
StudySmarter Expert Advice🤫
We think this is how you could land Account Administrator in Sheffield
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Reconomy. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Reconomy before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Account Administrator in Sheffield
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Reconomy:Your cover letter is your chance to shine! Tell us why you want to work at Reconomy specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Reconomy!
How to prepare for a job interview at Reconomy
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
