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- Tasks: Deliver excellent customer service and manage customer relationships in a fast-paced environment.
- Company: Ecofficiency, a leader in sustainable waste management and recycling services.
- Benefits: Pension scheme, exclusive discounts, health support, and generous holiday allowance.
- Other info: Flexible working hours with opportunities for career growth and community engagement.
- Why this job: Join a passionate team making a real impact on the environment and community.
- Qualifications: Experience in customer service, strong communication skills, and organisational abilities.
The predicted salary is between 25000 - 30000 ÂŁ per year.
Ecofficiency is a nationwide provider of outsourced waste management and recycling services, specialising in the reuse, recycling, and recovery of construction, demolition, and excavation (CDE) wastes. We deliver industry-leading soil classification through our testing kits and state-of-the-art mobile SiteLab. Founded on the principle of best practice, we employ innovative methods to minimise environmental impact, all supported by EcoIntelligence - our online management portal that provides complete visibility of reporting and performance. With extensive experience across the waste management industry, we understand what our customers need to meet their business objectives in today’s competitive market. Our success is built on four core values:
- Community: We work hand-in-hand with the communities we serve, creating cleaner environments and supporting local development.
- Colleague: We believe our people are our greatest asset. We invest in your growth, wellbeing, and success through training, support, and career progression.
- Customer: We are trusted by clients across the UK to deliver reliable, responsive, and innovative recycling services.
- Environment: Everything we do is driven by a passion for sustainability and a commitment to reducing landfill and carbon impact.
About the role
Are you passionate about delivering excellent customer service? We're looking for a dedicated individual who excels in customer relations, communication, and problem-solving to join our Materials Management team. This role is perfect for someone with strong interpersonal skills and a desire to help customers. As Sales & Service Co-ordinator at Ecofficiency, you will:
- Be the main point of contact for incoming calls and day-to-day queries.
- Build strong customer relationships and check in regularly to ensure satisfaction.
- Process bookings in the CRM system (Salesforce), ensuring details such as site information, opening hours, job duration and instructions are captured accurately.
- Manage customer orders, raise PO's and monitor order values.
- Liaise with suppliers and customers on live jobs and delivery updates.
- Keep systems accurate and up to date.
- Handle invoice queries, log service issues, and support with general admin.
- Proactively keep customers informed and ensure KPI's are met.
- Resolve issues and complaints promptly with clear, proactive communication.
- Monitor PO values and alert the commercial team when approaching limits.
- Resolve supplier and customer invoice queries quickly.
- Troubleshoot site-related issues to avoid unnecessary charges.
- Support compliance with information on new sites.
- Liaise with operations regarding load numbers and service updates.
Additional information:
Working hours for this role are 25.5 per week. You will work full-time in the Doncaster office, so you will need to live within a reasonable distance to travel to DN9 3GA.
What we need from you
- Delivered outstanding customer services in a previous role.
- Excellent communication skills and phone manner.
- Strong organisational skills and time management. You will need to be able to work in a fast-paced environment accurately, with good attention to detail, so that your customers always get a high quality service.
- Ability to work to deadlines.
- Be able to negotiate and identify business opportunities.
- Enthusiastic, driven and determined.
- Confident with Microsoft Office programmes and ability to adapt to new systems.
- The ability to work on your own and manage your time effectively.
What we offer
- Financial perks: Pension scheme, length of service rewards, and referral bonuses.
- Exclusive discounts: MyPerks platform, Cycle to Work scheme, gym membership discounts, and skip hire discounts.
- Health & wellbeing: Flu jabs, eyecare vouchers, and an Employee Assistance Programme.
- Mental health support: Confidential counselling, MyPerks Wellbeing Centre, and access to trained Mental Health First Aiders.
- Family-friendly: Enhanced maternity/paternity leave, birthday off, and holiday trading scheme.
- Community engagement: Volunteer days and collaboration with local charities.
- Generous holiday: Start with 23 days, rising with service, plus buy/sell options.
- Employee voice: Regular “My Voice” surveys and follow-up check-ins to drive meaningful change.
Sales & Service Co-ordinator - Materials Management in Doncaster employer: Reconomy
Contact Detail:
Reconomy Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales & Service Co-ordinator - Materials Management in Doncaster
✨Tip Number 1
Get to know the company inside out! Research Ecofficiency's values and services, especially their commitment to sustainability and community. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about customer relations, make sure you can articulate your thoughts clearly and confidently. Role-play with a friend or family member to get comfortable handling different scenarios.
✨Tip Number 3
Be proactive during interviews! Prepare questions that show your enthusiasm for the role and how you can contribute to the team. Ask about their current projects or challenges they face in materials management to demonstrate your interest.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re tech-savvy and familiar with the systems they use, like Salesforce. Don’t miss out on this opportunity!
We think you need these skills to ace Sales & Service Co-ordinator - Materials Management in Doncaster
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your previous experience in delivering outstanding customer service. We want to see how you've built strong relationships and resolved issues, so share specific examples that showcase your skills!
Be Organised and Detail-Oriented: In this role, attention to detail is key! When writing your application, emphasise your organisational skills and ability to manage time effectively. We love candidates who can juggle multiple tasks while keeping everything accurate.
Communicate Clearly: Since communication is a big part of the job, make sure your application reflects your excellent communication skills. Use clear and concise language, and don’t hesitate to show off your phone manner if you have it!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and we can’t wait to see your application come through!
How to prepare for a job interview at Reconomy
✨Know Your Stuff
Before the interview, make sure you understand Ecofficiency's mission and values. Familiarise yourself with their services, especially in waste management and recycling. This will help you demonstrate your passion for sustainability and how you can contribute to their goals.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've excelled in customer service. Think about specific situations where you resolved issues or built strong relationships. This will highlight your ability to handle customer queries effectively, which is crucial for the Sales & Service Co-ordinator role.
✨Be Organised and Detail-Oriented
Since the role requires strong organisational skills, come prepared to discuss how you manage your time and tasks. You might even want to bring a planner or a digital tool you use to stay organised. This shows that you can handle the fast-paced environment and keep everything accurate.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions ready that show your interest in the company and the role. Ask about their approach to community engagement or how they support employee growth. This not only demonstrates your enthusiasm but also helps you gauge if the company is the right fit for you.