At a Glance
- Tasks: Build strong customer relationships and deliver outstanding service while managing queries effectively.
- Company: Join Reconomy Connect, a leader in sustainable waste management.
- Benefits: Enjoy competitive perks, discounts, and a supportive work environment.
- Other info: Dynamic workplace with opportunities for growth and community engagement.
- Why this job: Make a real impact on sustainability while developing your career.
- Qualifications: Previous customer service experience and basic IT skills required.
The predicted salary is between 28800 - 43200 £ per year.
At Reconomy Connect, we are changing the way the world thinks about waste. By bringing together several of Reconomy’s market-leading brands and specialist services, we are leading the shift from traditional waste disposal to smart, sustainable resource management. Our work helps customers reduce costs, improve sustainability, and meet their environmental goals, while driving real change. As part of our experienced team in Newark, you will join over 100 colleagues who are all working toward one shared goal: a world without waste.
We do this by building strong customer relationships, understanding business challenges and creating tailored, innovative waste management solutions.
Why Join Us?
- Community: We work hand-in-hand with the communities we serve, creating cleaner environments and supporting local development.
- Colleague: We believe our people are our greatest asset. We invest in your growth, wellbeing, and success through training, support, and career progression.
- Customer: We are trusted by clients across the UK to deliver reliable, responsive, and innovative recycling services.
- Environment: Everything we do is driven by a passion for sustainability and a commitment to reducing landfill and carbon impact.
Whether you are starting your career or looking to take the next step, Reconomy Connect offers a dynamic, inclusive, and forward-thinking workplace where your ideas matter and your work makes a difference.
About the role
- Build and maintain strong relationships with our network of partners across the UK through effective communication skills both written and verbal.
- Effectively deal with customer queries through thorough investigation and effective questioning, accurately recording the process using Salesforce and providing an outstanding customer services experience.
- Deliver outstanding customer service both internally and externally through having a proactive attitude and taking ownership for everything that you work on.
- Manage your own daily workload with the support of regular one-to-ones with your direct manager.
- As a key member of the Customer Services Team, you will be required to deliver against your personal targets and therefore contribute to the overall success of the team.
- Maintain customer records and service details using Salesforce so information is accurate and up to date and can be used effectively throughout the business.
- Negotiate with suppliers to ensure that we deliver to our customers the most effective solution to deal with their waste requirements.
- You will gain and expand your knowledge of your client’s industry and that of the waste industry.
- You will make a difference to your customer by using this knowledge to offer bespoke solutions to your client base in line with the client’s needs and strategic plan without compromising legislation, service provision and margin.
What we need from you
- You must have delivered outstanding customer service in a previous role.
- The ability to work on your own and manage your time whilst being an effective team member.
- Grade C in Maths & English GCSE.
- Basic IT skills, being able to use Word, Excel, and PowerPoint.
Details: You will be based in Newark, Nottinghamshire at our Head Office location.
What we offer
- Financial perks: Pension scheme, length of service rewards, and referral bonuses.
- Exclusive discounts: MyPerks platform, Cycle to Work scheme, gym membership discounts, and skip hire discounts.
- Health & wellbeing: Flu jabs, eyecare vouchers, and an Employee Assistance Programme.
- Mental health support: Confidential counselling, MyPerks Wellbeing Centre, and access to trained Mental Health First Aiders.
- Family-friendly: Enhanced maternity/paternity leave, birthday off, and holiday trading scheme.
- Community engagement: Volunteer days and collaboration with local charities.
- Generous holiday: Start with 23 days, rising to 25 after 2 years, plus buy/sell options.
- Employee voice: Regular "My Voice" surveys and follow-up check-ins to drive meaningful change.
Customer Services Executive employer: Reconomy
Reconomy is an excellent employer located in Telford, offering a dynamic and supportive work environment for Credit Controllers. With a focus on employee development, you will have the chance to enhance your Excel and system skills while working collaboratively within a target-driven team. The bonus scheme further incentivises performance, making it a rewarding place to build your career.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Services Executive
✨Tip Number 1
Network like a pro! Reach out to current employees at Reconomy Connect on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the Customer Services Executive role.
✨Tip Number 2
Prepare for the interview by researching the company’s values and recent projects. Show how your skills align with their mission of sustainability and customer service excellence. We want to see your passion for making a difference!
✨Tip Number 3
Practice your communication skills! Since the role involves effective communication, consider doing mock interviews with friends or family. This will help you articulate your thoughts clearly and confidently during the real deal.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the Reconomy Connect team.
We think you need these skills to ace Customer Services Executive
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Services Executive role. Highlight your previous experience in delivering outstanding customer service and how it aligns with our values at Reconomy Connect.
Showcase Your Communication Skills:Since effective communication is key in this role, use clear and concise language in your application. Don’t forget to mention any specific examples where you’ve successfully managed customer queries or built strong relationships.
Demonstrate Your Proactive Attitude:We love candidates who take ownership of their work! In your application, share instances where you’ve gone above and beyond to solve a problem or improve a process. This will show us you’re a great fit for our team.
Apply Through Our Website:To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to see your enthusiasm for joining the Reconomy Connect family!
How to prepare for a job interview at Reconomy
✨Know Your Customer Service Basics
Before the interview, brush up on your customer service skills. Be ready to share specific examples of how you've delivered outstanding service in the past. Think about situations where you went above and beyond for a customer, as this will show your commitment to the role.
✨Familiarise Yourself with Salesforce
Since you'll be using Salesforce to manage customer records, it’s a good idea to have a basic understanding of how it works. If you can, try to get some hands-on experience or watch tutorials online. This will demonstrate your initiative and readiness to hit the ground running.
✨Research Reconomy Connect
Take some time to learn about Reconomy Connect and its mission to change waste management. Understanding their core values and how they operate will help you align your answers with what they’re looking for, showing that you’re genuinely interested in being part of their team.
✨Prepare Questions to Ask
Interviews are a two-way street, so prepare thoughtful questions to ask your interviewer. Inquire about the team dynamics, opportunities for growth, or how they measure success in the customer services department. This shows that you’re engaged and serious about the position.
