Customer Account Manager

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Are you passionate about building strong relationships and delivering exceptional service? We\’re looking for a motivated and customer-focused Account Manager to join our dynamic team at our Sheffield site. This is a full-time permanent position at our Chappletown site, S35, and in return, you will receive a competitive salary of £32,000 along with a structured development plan that includes training, mentorship, and clear opportunities for career growth within our organisation.

In this key role, you’ll be responsible for managing and growing customer accounts by providing outstanding support and service. You’ll thrive in a collaborative environment working alongside a team that shares your enthusiasm for nurturing client relationships and putting the customer first. A problem-solving mindset with flexibility to adapt to changing needs is important, as is being a team player who is organised, driven, and customer-obsessed.

You will manage key customer accounts to ensure ongoing satisfaction and retention, providing proactive support and resolving queries efficiently. Delivering a cost-effective, best-practice service tailored to each account will be essential, along with identifying opportunities for account growth and working closely with internal teams to maintain service excellence.

Key Responsibilities of our Customer Account Manager:

• Effectively manage all expectations in line with achievable operational service levels.
• Attend customer visits/meetings on and off-site including conference calls.
• Manage stock files and inbound/outbound reports to provide customers with accurate data and real-time stock updates.
• Invoice all processes and materials accurately to an agreed schedule with each customer.
• Update Operations with clear and accurate processing instructions for all work completed on site.
• Create monthly reports detailing the KPI and SLA status.
• Identify and communicate any potential issues internally and be the customer representative onsite. Provide clear and concise processing instructions to internal departments.

Skill and experience we need in our Customer Account Manager:

• Previous experience within a similar customer-facing role and environment.
• Experience of warehousing processes.
• Experience using IT systems to input and extract data.
• Preferable experience of WMS solutions.
• 3PL experience where possible.

What you will get in return as our Customer Account Manager:

At Advanced, your journey begins with a warm welcome and a comprehensive onboarding experience designed to set you up for success from day one. But it doesn\’t stop there—we’re committed to your continuous growth, offering ongoing training and development to help you sharpen your skills and reach your full potential.

We understand the significance of maintaining a healthy work/life balance, which is why we offer a hybrid working model for our office staff.

We know that time to recharge is essential for your wellbeing. That’s why, in addition to your 25 days annual leave, we offer the option to purchase additional days—giving you flexibility to take the breaks you need.

We believe that family matters. Our enhanced maternity package offers six months of full pay, giving you the time and peace of mind to focus on your growing family. New dads and partners also receive two weeks full paternity pay, so you can be there for those important first moments.

Planning for your future has never been easier—or more rewarding. Through our salary sacrifice pension scheme, you pay less tax overall while still investing in your future.

You’ll be joining a team where collaboration, openness, and support are part of everyday life—because great work happens when people feel connected and inspired.

About us:

Advanced Supply Chain Group offers a complete end-to-end supply chain service, from source to shelf, covering all aspects of supply chain management, global logistics, fulfilment, and value-added services, allowing our customers to maximise the opportunities that exist in today’s technology-enabled marketplace. Using our unique intelligent supply chain model, we design innovative solutions to complex challenges, unlock new opportunities, and speed up and streamline existing processes by removing complexity from the supply chain. It all adds up to providing a service that is “Better, Faster, Cheaper” than our competitors.

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