Advanced Supply Chain Group offer a complete end-to-end supply chain service, from source to shelf, covering all aspects of supply chain management, global logistics, fulfilment, and value-added services, allowing our customers to maximise the opportunities that exist in today’s technology-enabled marketplace. Using our unique intelligent supply chain model, we design innovative solutions to complex challenges, unlock new opportunities, and speed up and streamline existing processes by removing complexity from the supply chain. It all adds up to providing a service that is “Better, Faster, Cheaper” than our competitors.
Our core values drive everything we do. We believe in promoting a supportive environment for our colleagues, delivering exceptional service to our customers, contributing to the community, and working towards a more sustainable environment. If you share these values and are passionate about making a positive impact, we'd love to have you on our team.
About the role
We are a technology-led business, and an in-house team delivers our IT capability. This includes infrastructure, software development, testing, project management, business analysts, and implementation teams. Our department’s role is to deliver, manage, and support IT services and solutions to the group. As the IT Support team, our responsibility is to ensure that all users have the best possible experience with the technology we use to deliver business-critical services to our customers.
As an IT Support Technician at Advanced supply chain, you will hold a diverse role with the opportunity to engage in all facets of IT. You will join a team responsible for implementing new projects and providing ongoing support for the business’s IT services.
You'll split your week across our Bradford and Sheffield sites, typically spending three days in Bradford and two days in Sheffield, with a salary of between £25,000 and £30,000.
As part of a global IT support function, the UK North Team consists of 7 members who support 5 core ASC sites across the UK and Germany.
What You'll be doing
Being part of a team providing support for our staff and customers through our helpdesk system
Taking ownership of IT requests and issues
Diagnosing and troubleshooting issues and identifying solutions
Providing local support of endpoint devices, including laptops/PCs, tablets and hand-held devices, printers and scanners, and telephones
Administering Active Directory and Microsoft Office 365 environments
Maintaining documentation and contributing to new operating procedures to improve the service we provide
Procuring IT equipment
Taking ownership of IT requests and issues
Diagnosing and troubleshooting issues and identifying solutions
Providing local support of endpoint devices, including laptops/PCs, tablets and hand-held devices, printers and scanners, and telephones
Administering Active Directory and Microsoft Office 365 environments
Maintaining documentation and contributing to new operating procedures to improve the service we provide
Procuring IT equipment
What we need from you
Experience in a similar IT Support role
The ability to work with end-users and customers.
Excellent communication skills with users
The ability to support desktop equipment, mobile devices and printers
MS Office 365 support, including SharePoint
The ability to diagnose, troubleshoot and escalate technical issues
Experience providing remote desktop support
A full UK driving licence
The ability to work with end-users and customers.
Excellent communication skills with users
The ability to support desktop equipment, mobile devices and printers
MS Office 365 support, including SharePoint
The ability to diagnose, troubleshoot and escalate technical issues
Experience providing remote desktop support
A full UK driving licence
What we offer
At Advanced, your journey begins with a warm welcome and a comprehensive onboarding experience designed to set you up for success from day one. But it doesn't stop there—we’re committed to your continuous growth, offering ongoing training and development to help you sharpen your skills and reach your full potential.
We understand the significance of maintaining a healthy work/life balance, which is why we offer a hybrid working model for our office staff.
We know that time to recharge is essential for your wellbeing. That’s why, in addition to your 25 days annual leave, an extra day off for your birthday and we offer the option to purchase additional days—giving you flexibility to take the breaks you need.
We believe that family matters, our enhanced maternity package offers six months of full pay, giving you the time and peace of mind to focus on your growing family. New dads and partners also receive two weeks full paternity pay, so you can be there for those important first moments.
Planning for your future has never been easier—or more rewarding. Through our salary sacrifice pension scheme, meaning you pay less tax overall, while still investing in your future.
You’ll be joining a team where collaboration, openness, and support are part of everyday life—because great work happens when people feel connected and inspired.
