At a Glance
- Tasks: Coordinate sales and service for social housing, ensuring excellent customer support.
- Company: Join Reconomy Connect, a leader in sustainable waste management.
- Benefits: Enjoy competitive perks, health support, and generous holiday allowances.
- Other info: Be part of a dynamic team dedicated to a world without waste.
- Why this job: Make a real impact in sustainability while growing your career.
- Qualifications: Customer-focused, organised, and a creative problem-solver.
The predicted salary is between 30000 - 40000 £ per year.
At Reconomy Connect, we’re changing the way the world thinks about waste. By bringing together several of Reconomy’s market‑leading brands and specialist services, we’re leading the shift from traditional waste disposal to smart, sustainable resource management. With over 30 years of experience, we combine cutting‑edge technology with the power of people to deliver bespoke, end‑to‑end waste solutions. Our work helps customers reduce costs, improve sustainability, and meet their environmental goals—while driving real change.
The Head Office of the Recycling Loop in Telford you’ll join over 300 colleagues who are all working toward one shared goal: a world without waste. Specialist teams with extensive experience in sectors such as House Building, Construction, Manufacturing, Retail and Hospitality build strong customer relationships, understand business challenges and create tailored, innovative waste‑management solutions.
Department: Customer Experience
Employment Type: Permanent - Full Time
Location: Telford
Reporting To: Danielle Dudley
Our Success Is Built On Four Core Values:
- Community: We work hand‑in‑hand with the communities we serve, creating cleaner environments and supporting local development.
- Colleague: We believe our people are our greatest asset. We invest in your growth, wellbeing, and success through training, support, and career progression.
- Customer: We are trusted by clients across the UK to deliver reliable, responsive, and innovative recycling services.
- Environment: Everything we do is driven by a passion for sustainability and a commitment to reducing landfill and carbon impact.
About The Role: As Sales and Service Coordinator within the Social Housing Team, you will be working with customers to process incoming enquiries by phone or e‑mail whilst delivering an excellent service. You will establish strong relationships with customers and supply‑chain partners to book in customer orders. Ensuring that day‑to‑day operations run smoothly through organisation and prioritisation of your workload while managing ad‑hoc queries and using problem‑solving skills to create good outcomes today and even better outcomes in the future. You will be part of a small, fast‑paced team so you need to enjoy working as part of a group while also being able to take responsibility for your own workload and build up relationships with your customers. You will need to take ownership of customer complaints or queries, ensuring they are investigated and resolved promptly. You must work well under pressure, have a good attention to detail, and raise quotations for products and services in accordance with the notified Key Performance Indicators and the customer’s Service Level Agreements.
What We Need From You:
- Enthusiastic and customer-focused, with a drive to deliver exemplary service.
- Organised and proactive in managing workloads.
- Creative problem‑solver with the confidence to suggest effective solutions.
- A team player who supports colleagues, whether in the same room or a different department.
- Results‑oriented, aiming for satisfied customers and achievement of KPIs.
- Motivated for success, whether that’s personal career growth or team achievements.
- Competent in Microsoft Office applications.
What We Offer:
- Financial perks: Pension scheme, length of service rewards, and referral bonuses.
- Exclusive discounts: MyPerks platform, Cycle to Work scheme, gym membership discounts, and skip hire discounts.
- Health & wellbeing: Flu jabs, eyecare vouchers, and an Employee Assistance Programme.
- Mental health support: Confidential counselling, MyPerks Wellbeing Centre, and access to trained Mental Health First Aiders.
- Family‑friendly: Enhanced maternity/paternity leave, birthday off, and holiday trading scheme.
- Community engagement: Volunteer days and collaboration with local charities.
- Generous holiday: Start with 23 days, rising to 25 after 2 years, plus buy/sell options.
- Employee voice: Regular “My Voice” surveys and follow‑up check‑ins to drive meaningful change.
Sales & Service Coordinator - Social Housing in Telford employer: Reconomy Connect
At Reconomy Connect, we pride ourselves on being an exceptional employer, fostering a vibrant work culture in Telford where over 300 dedicated colleagues collaborate towards a sustainable future. We invest in our employees' growth and wellbeing through comprehensive training, generous benefits, and a strong commitment to community engagement, ensuring that every team member feels valued and empowered to make a difference. Join us in our mission to revolutionise waste management while enjoying a supportive environment that prioritises your career progression and personal success.
StudySmarter Expert Advice🤫
We think this is how you could land Sales & Service Coordinator - Social Housing in Telford
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Reconomy Connect and their mission. Understanding their values and how they approach waste management will help you connect with the team and show that you're genuinely interested.
✨Tip Number 2
Practice your communication skills! As a Sales & Service Coordinator, you'll be dealing with customers all day. Try role-playing common scenarios with a friend or family member to boost your confidence and refine your problem-solving skills.
✨Tip Number 3
Show off your teamwork spirit! Be ready to share examples of how you've worked well in a team before. Highlighting your ability to support colleagues and collaborate effectively will resonate with the hiring team at Reconomy Connect.
✨Tip Number 4
Apply through our website! We love seeing candidates who take the initiative. Make sure to submit your application directly on our site to stand out and get noticed by the right people.
We think you need these skills to ace Sales & Service Coordinator - Social Housing in Telford
Some tips for your application 🫡
Show Your Enthusiasm:When writing your application, let your passion for customer service shine through! We want to see that you’re excited about the role and ready to deliver exemplary service to our clients.
Be Organised:Make sure your application is well-structured and easy to read. Highlight your organisational skills and how you manage workloads effectively, as this is key for the Sales & Service Coordinator role.
Problem-Solving Skills Matter:Don’t forget to mention your creative problem-solving abilities! Share examples of how you've tackled challenges in the past, as we value those who can suggest effective solutions.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Reconomy Connect
✨Know Your Stuff
Before the interview, dive deep into Reconomy Connect's mission and values. Understand their approach to waste management and how they aim to create a world without waste. This knowledge will help you connect your skills and experiences to their goals during the conversation.
✨Showcase Your Customer Focus
As a Sales & Service Coordinator, you'll need to demonstrate your enthusiasm for customer service. Prepare examples of how you've gone above and beyond for customers in the past. Highlight your problem-solving skills and how you’ve turned challenges into positive outcomes.
✨Be Organised and Proactive
Since the role requires managing multiple tasks, show that you can prioritise effectively. Bring a list of your key achievements and how you organised your workload in previous roles. This will illustrate your ability to handle the fast-paced environment at Reconomy Connect.
✨Emphasise Teamwork
Reconomy Connect values collaboration, so be ready to discuss how you work well in a team. Share specific instances where you supported colleagues or contributed to group success. This will demonstrate that you're not just a lone wolf but a team player who thrives in a collaborative setting.
