At a Glance
- Tasks: Support customers and suppliers while managing queries and maintaining accurate systems.
- Company: Join Reconomy Connect, a leader in sustainable waste management.
- Benefits: Enjoy competitive perks, including discounts, health support, and generous holiday.
- Other info: Flexible hybrid working after probation and opportunities for community engagement.
- Why this job: Make a real impact in sustainability while developing your career in a supportive environment.
- Qualifications: Strong communication skills, attention to detail, and proficiency in Microsoft Office.
The predicted salary is between 25000 - 30000 € per year.
At Reconomy Connect, we’re changing the way the world thinks about waste. By bringing together several of Reconomy’s market-leading brands and specialist services, we’re leading the shift from traditional waste disposal to smart, sustainable resource management. With over 30 years of experience, we combine cutting‑edge technology with the power of people to deliver bespoke, end‑to‑end waste solutions that help customers reduce costs, improve sustainability, and meet their environmental goals – while driving real change.
The Head Office of the Recycling Loop, in Telford, is where you’ll join over 300 colleagues all working toward one shared goal: a world without waste. Specialist teams with extensive experience in sectors such as house building, construction, manufacturing, retail and hospitality build strong customer relationships, understand business challenges and create tailored, innovative waste‑management solutions.
Core Values
- Community: Work hand‑in‑hand with the communities we serve, creating cleaner environments and supporting local development.
- Colleague: Invest in people’s growth, wellbeing and success through training, support and career progression.
- Customer: Trusted by clients across the UK to deliver reliable, responsive and innovative recycling services.
- Environment: Driven by a passion for sustainability and a commitment to reducing landfill and carbon impact.
Department: Customer Experience
Employment Type: Permanent – Full Time
Location: Telford
Reporting To: Danielle Dudley
About The Role
We’re looking for a Sales and Service Administrator to join our Social Housing team, where you’ll play an important role in supporting customers, suppliers and colleagues across the business to deliver a great service every day.
Key Responsibilities
- Process supplier information and maintain accurate, up‑to‑date systems.
- Respond to queries in a timely and professional manner.
- Build strong relationships with customers and supply‑chain partners.
- Manage invoice queries, taking ownership to investigate, resolve and identify root causes.
- Balance day‑to‑day tasks, handle ad‑hoc requests and use problem‑solving skills to support the wider team.
- Respond to inbound calls and emails daily as part of the customer‑service team.
- Maintain a positive, customer‑focused approach while working under pressure.
Additional Information
Full‑time role: 37.5 hours per week, Monday to Friday between 7:55 am and 5:25 pm, with a one‑hour lunch break. After successful completion of the 3‑month probation period, you’ll cover a Saturday shift on a rota basis (8 am–12 pm), paid as overtime. Following probation, there’s the opportunity for hybrid working: 3 days in the office and 2 days working from home.
What We Need From You
- A friendly and professional communication style, confident when working with customers and suppliers.
- Good organisational skills and the ability to juggle priorities in a busy environment.
- Strong attention to detail, especially when raising orders and maintaining system data.
- A proactive mindset with a willingness to take ownership of queries and follow them through to resolution.
- A team‑player attitude, while also being comfortable managing your own workload to meet deadlines.
- Problem‑solving skills and the ability to stay calm and focused under pressure.
- Proficiency with Microsoft Office (Excel, Word).
- Flexibility to support customer‑service teams during peak times.
- Ability to find the root cause of a query and identify training opportunities for the business.
What We Offer
- Pension scheme, length‑of‑service rewards and referral bonuses.
- Exclusive discounts: MyPerks platform, Cycle to Work scheme, gym membership discounts and skip hire discounts.
- Health & wellbeing: Flu jabs, eye‑care vouchers and an Employee Assistance Programme.
- Mental health support: Confidential counselling, MyPerks Wellbeing Centre and trained Mental Health First Aiders.
- Family‑friendly benefits: Enhanced maternity/paternity leave, birthday off and holiday trading scheme.
- Community engagement: Volunteer days and collaboration with local charities.
- Generous holiday: Start with 23 days, rising to 25 after 2 years, plus buy/sell options.
- Employee voice: Regular "My Voice" surveys and follow‑up check‑ins to drive meaningful change.
Sales & Service Administrator in Telford employer: Reconomy Connect
At Reconomy Connect, we pride ourselves on being an exceptional employer, fostering a collaborative and supportive work culture in our Telford office. With a strong commitment to employee growth, we offer extensive training opportunities, generous benefits including enhanced family leave and mental health support, and a focus on community engagement that empowers our team to make a real difference in sustainable resource management. Join us in our mission for a world without waste, where your contributions are valued and rewarded.
StudySmarter Expert Advice🤫
We think this is how you could land Sales & Service Administrator in Telford
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Reconomy Connect and their mission. Understanding their approach to waste management will help you connect your skills to their goals.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customers and suppliers, being able to articulate your thoughts clearly is key. Try role-playing common scenarios with a friend to boost your confidence.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you successfully resolved issues. This will demonstrate your proactive mindset and ability to handle pressure.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining the team at Reconomy Connect.
We think you need these skills to ace Sales & Service Administrator in Telford
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and how you align with our values at Reconomy Connect.
Tailor Your Application:Make sure to customise your application for the Sales & Service Administrator role. Highlight your relevant experience and skills that match the job description, especially your customer service and organisational abilities.
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit for our team.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our mission to create a world without waste.
How to prepare for a job interview at Reconomy Connect
✨Know the Company Inside Out
Before your interview, take some time to research Reconomy Connect and its mission. Understand their approach to waste management and sustainability. This will not only show your genuine interest but also help you align your answers with their core values.
✨Showcase Your Communication Skills
As a Sales & Service Administrator, strong communication is key. Prepare examples of how you've effectively communicated with customers or suppliers in the past. Highlight your friendly and professional style, as this is crucial for building relationships in the role.
✨Demonstrate Problem-Solving Abilities
Think of specific instances where you've successfully resolved issues or managed queries. Be ready to discuss how you identified root causes and what steps you took to ensure a positive outcome. This will showcase your proactive mindset and ability to handle pressure.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, company culture, and opportunities for growth within Reconomy Connect. This shows that you're not just interested in the job, but also in how you can contribute to their community-focused goals.
