At a Glance
- Tasks: Deliver outstanding customer service and manage day-to-day operations effectively.
- Company: Join Reconomy Connect, a leader in sustainable resource management.
- Benefits: Enjoy competitive perks, including discounts, health support, and generous holiday.
- Other info: Hybrid working options available after probation, with opportunities for community engagement.
- Why this job: Make a real difference in customer experiences while growing your career.
- Qualifications: Enthusiastic, organised, and a creative problem-solver with customer focus.
The predicted salary is between 24000 - 28000 £ per year.
At Reconomy Connect, we’re changing the way the world thinks about waste. By bringing together several of Reconomy’s market-leading brands and specialist services, we’re leading the shift from traditional waste disposal to smart, sustainable resource management.
Department: Customer Experience
Employment Type: Fixed Term - Full Time
Location: Telford
Reporting To: Jack Walker
About The Role
As an Account Coordinator in our Construction & Infrastructure team, you will work closely with our customers to deliver outstanding service. You’ll ensure day-to-day operations run smoothly through effective organisation and prioritisation of your workload while managing ad-hoc queries and solving problems to create good outcomes today and even better outcomes for the future. Working within a small, dynamic team, you’ll balance collaborative teamwork with taking ownership of your responsibilities, building strong relationships with your customers, and delivering results.
Key Responsibilities
- Build and maintain relationships with a set customer base.
- Respond efficiently to customer requests via phone or email in line with departmental KPIs.
- Provide quotes for services and follow through to conversion, ensuring alignment with customer agreements.
- Process customer purchase orders accurately and manage spend according to specific requirements.
- Review Site Waste Appraisals, taking action on identified opportunities and optimisations.
- Take ownership of customer complaints/queries, implementing preventative measures to avoid recurrence.
- Collaborate with Reconomy field-based teams to deliver improved commercial and environmental performance.
- Maintain up-to-date knowledge of sector products, services, and industry trends to benefit our customers.
- Record, update, and maintain customer data and interactions using Salesforce.
Additional Information
This is a fixed-term role for 12 months to provide maternity leave cover. Working hours: 7.5 hours per day (shifts between 07:25–17:25) on a rota basis, with a one-hour lunch break. Rotas are provided in advance to give you plenty of notice. Hybrid working: May be available following successful completion of the probation period, with a minimum of 3 days in the office and the potential to work up to 2 days from home. Saturday shifts: Following a 3-month probation period, you will be required to work occasional Saturday shifts (8:00–12:00) on a rota basis. These are paid as overtime.
What We Need From You
- Enthusiastic and customer-focused, with a drive to deliver exemplary service.
- Organised and proactive in managing workloads.
- Creative problem-solver with the confidence to suggest effective solutions.
- A team player who supports colleagues, whether in the same room or a different department.
- Results-oriented, aiming for satisfied customers and achievement of KPIs.
- Motivated for success, whether that’s personal career growth or team achievements.
- Competent with using Microsoft Office.
What We Offer
- Financial perks: Pension scheme, length of service rewards, and referral bonuses.
- Exclusive discounts: MyPerks platform, Cycle to Work scheme, gym membership discounts, and skip hire discounts.
- Health & wellbeing: Flu jabs, eyecare vouchers, and an Employee Assistance Programme.
- Mental health support: Confidential counselling, MyPerks Wellbeing Centre, and access to trained Mental Health First Aiders.
- Family-friendly: Enhanced maternity/paternity leave, birthday off, and holiday trading scheme.
- Community engagement: Volunteer days and collaboration with local charities.
- Generous holiday: Start with 23 days, rising to 25 after 2 years, plus buy/sell options.
- Employee voice: Regular “My Voice” surveys and follow-up check-ins to drive meaningful change.
Customer Support Advisor - Maternity Cover in Telford employer: Reconomy Connect
Reconomy Connect is an exceptional employer that prioritises sustainability and employee development in the heart of Waltham Abbey. With a strong focus on work-life balance, comprehensive health and wellbeing support, and a performance-driven bonus structure, employees are empowered to thrive both personally and professionally. Join a dynamic team where your contributions to sustainable waste management will make a meaningful impact while enjoying a supportive and collaborative work culture.
