At a Glance
- Tasks: Deliver outstanding customer service and manage day-to-day operations effectively.
- Company: Join Reconomy Connect, a leader in sustainable resource management.
- Benefits: Enjoy competitive perks, including discounts, health support, and generous holiday.
- Other info: Hybrid working options available after probation, with opportunities for community engagement.
- Why this job: Make a real difference in customer experiences while growing your career.
- Qualifications: Enthusiastic, organised, and a creative problem-solver with customer focus.
The predicted salary is between 24000 - 28000 £ per year.
At Reconomy Connect, we’re changing the way the world thinks about waste. By bringing together several of Reconomy’s market-leading brands and specialist services, we’re leading the shift from traditional waste disposal to smart, sustainable resource management.
Department: Customer Experience
Employment Type: Fixed Term - Full Time
Location: Telford
Reporting To: Jack Walker
About The Role
As an Account Coordinator in our Construction & Infrastructure team, you will work closely with our customers to deliver outstanding service. You’ll ensure day-to-day operations run smoothly through effective organisation and prioritisation of your workload while managing ad-hoc queries and solving problems to create good outcomes today and even better outcomes for the future. Working within a small, dynamic team, you’ll balance collaborative teamwork with taking ownership of your responsibilities, building strong relationships with your customers, and delivering results.
Key Responsibilities
- Build and maintain relationships with a set customer base.
- Respond efficiently to customer requests via phone or email in line with departmental KPIs.
- Provide quotes for services and follow through to conversion, ensuring alignment with customer agreements.
- Process customer purchase orders accurately and manage spend according to specific requirements.
- Review Site Waste Appraisals, taking action on identified opportunities and optimisations.
- Take ownership of customer complaints/queries, implementing preventative measures to avoid recurrence.
- Collaborate with Reconomy field-based teams to deliver improved commercial and environmental performance.
- Maintain up-to-date knowledge of sector products, services, and industry trends to benefit our customers.
- Record, update, and maintain customer data and interactions using Salesforce.
Additional Information
This is a fixed-term role for 12 months to provide maternity leave cover. Working hours: 7.5 hours per day (shifts between 07:25–17:25) on a rota basis, with a one-hour lunch break. Rotas are provided in advance to give you plenty of notice. Hybrid working: May be available following successful completion of the probation period, with a minimum of 3 days in the office and the potential to work up to 2 days from home. Saturday shifts: Following a 3-month probation period, you will be required to work occasional Saturday shifts (8:00–12:00) on a rota basis. These are paid as overtime.
What We Need From You
- Enthusiastic and customer-focused, with a drive to deliver exemplary service.
- Organised and proactive in managing workloads.
- Creative problem-solver with the confidence to suggest effective solutions.
- A team player who supports colleagues, whether in the same room or a different department.
- Results-oriented, aiming for satisfied customers and achievement of KPIs.
- Motivated for success, whether that’s personal career growth or team achievements.
- Competent with using Microsoft Office.
What We Offer
- Financial perks: Pension scheme, length of service rewards, and referral bonuses.
- Exclusive discounts: MyPerks platform, Cycle to Work scheme, gym membership discounts, and skip hire discounts.
- Health & wellbeing: Flu jabs, eyecare vouchers, and an Employee Assistance Programme.
- Mental health support: Confidential counselling, MyPerks Wellbeing Centre, and access to trained Mental Health First Aiders.
- Family-friendly: Enhanced maternity/paternity leave, birthday off, and holiday trading scheme.
- Community engagement: Volunteer days and collaboration with local charities.
- Generous holiday: Start with 23 days, rising to 25 after 2 years, plus buy/sell options.
- Employee voice: Regular “My Voice” surveys and follow-up check-ins to drive meaningful change.
Customer Support Advisor - Maternity Cover in Telford employer: Reconomy Connect
At Reconomy Connect, we pride ourselves on being an exceptional employer that champions sustainability and innovation in waste management. Our dynamic work culture fosters collaboration and personal growth, offering employees a range of benefits including generous holiday allowances, health and wellbeing support, and opportunities for community engagement. Located in Telford, our team-oriented environment encourages creativity and problem-solving, making it a rewarding place to build a meaningful career.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support Advisor - Maternity Cover in Telford
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Reconomy Connect.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Reconomy Connect. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Customer Support Advisor - Maternity Cover in Telford
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Reconomy Connect.
How to prepare for a job interview at Reconomy Connect
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Reconomy Connect's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Reconomy Connect offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
