Customer Site Support Advisor - East of England in Telford

Customer Site Support Advisor – East of England

At Reconomy Connect, we’re changing the way the world thinks about waste. By bringing together several of Reconomy’s market‑leading brands and specialist services, we’re leading the shift from traditional waste disposal to smart, sustainable resource management.

With over 30 years of experience, we combine cutting‑edge technology with the power of people to deliver bespoke, end‑to‑end waste solutions. Our work helps customers reduce costs, improve sustainability, and meet their environmental goals – while driving real change.

The Head Office of the Recycling Loop, in Telford you’ll join over 300 colleagues who are all working toward one shared goal: a world without waste.

Specialist teams with extensive experience in sectors such as House Building, Construction, Manufacturing, Retail and Hospitality build strong customer relationships, understand business challenges and create tailored, innovative waste management solutions.

Our Success Is Built On Four Core Values

• Community: We work hand‑in‑hand with the communities we serve, creating cleaner environments and supporting local development.
• Colleague: We believe our people are our greatest asset. We invest in your growth, wellbeing, and success through training, support, and career progression.
• Customer: We are trusted by clients across the UK to deliver reliable, responsive, and innovative recycling services.
• Environment: Everything we do is driven by a passion for sustainability and a commitment to reducing landfill and carbon impact.

About The Role

• Manage a portfolio of customers in the construction and housebuilding sectors, providing specialist advice and support on‑site.
• Build and maintain strong relationships with customers through regular visits.
• Deliver Tool Box Talks to small groups, educating on waste reduction, segregation of different waste streams, and their importance.
• Plan and manage your own diary efficiently, including hotel stays when necessary.
• Travel to customer sites within the East of England.
• Work from home when not visiting sites.

What We Need From You

• Experience in building customer relationships via phone or email, with a desire to transition to face‑to‑face engagement.
• Confidence in presenting to small groups and influencing businesses.
• Full UK driving licence.
• Based within the East of England (covering areas such as Cambridge, Peterborough, Norwich, Luton) with good motorway access.
• Ability to work independently and manage time effectively.

What We Offer

• Financial perks: Pension scheme, length of service rewards, and referral bonuses
• Exclusive discounts: MyPerks platform, Cycle to Work scheme, gym membership discounts, and skip hire discounts
• Health & wellbeing: Flu jabs, eyecare vouchers, and an Employee Assistance Programme
• Mental health support: Confidential counselling, MyPerks Wellbeing Centre, and access to trained Mental Health First Aiders
• Family‑friendly: Enhanced maternity/paternity leave, birthday off, and holiday trading scheme
• Community engagement: Volunteer days and collaboration with local charities
• Generous holiday: Start with 23 days, rising to 25 after 2 years, plus buy/sell options
• Employee voice: Regular “My Voice” surveys and follow‑up check‑ins to drive meaningful change
• Company Car

Seniority level

Not Applicable

Employment type

Full‑time

Job function

Customer Service