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For Companies At a Glance
- Tasks: Provide exceptional customer service and build strong relationships with clients.
- Company: Join Reconomy Connect, a leader in sustainable resource management.
- Benefits: Enjoy competitive perks, including discounts, health support, and generous holiday.
- Why this job: Be part of a supportive team making a real difference in waste management.
- Qualifications: Customer service experience and effective communication skills required.
- Other info: Hybrid working options available after initial training period.
The predicted salary is between 30000 - 42000 ÂŁ per year.
At Reconomy Connect, we’re changing the way the world thinks about waste. By bringing together several of Reconomy’s market-leading brands and specialist services, we’re leading the shift from traditional waste disposal to smart, sustainable resource management.
Department: Customer Experience
Employment Type: Permanent - Full Time
Location: Telford
Reporting To: Lauren Jackson
About The Role
Do you have customer service experience in an office, retail or hospitality? Maybe you’re working in an administration role, but not yet had the chance to speak to customers on the phone. As Customer Service Coordinator in the Business & Industry team, your focus will be on providing exceptional service to an extensive range of customers, building and nurturing strong relationships with key contacts and providing support on a variety of communication platforms. If you are enthusiastic, driven, and ready to join a supportive team who thrive on great customer satisfaction and achieving KPI’s, then look no further.
You would be expected to maintain up to date knowledge of the sector’s products and services, which will aid you in understanding the expectations and specific needs of the customers. It’s important that you are organised, proactive and willing to investigate customer complaints/enquiries, taking ownership of the instance and being a point of contact from start to finish.
Responsibilities
- 37.5 hours per week, Monday to Friday. 8:30am to 5pm, with 1 hour for lunch.
- First 3 months will be working from the Telford office 5 days a week, then after the 3 months the option for hybrid working with a minimum requirement of 3 days worked from the office.
- The occasional Saturday shift is a requirement and will be worked from home, 8am-12pm. This is done on a rota basis, roughly 1 in 7 weeks, and is paid at a fixed rate.
What We Need From You
- Experience in customer service, whether that be in an office, retail or hospitality.
- Comfortable with working under pressure in a fast-paced environment.
- Effective communication skills both written and verbal.
- IT Literate, a good ability with Microsoft programmes such as Word, Excel, Outlook and Teams.
- Good attention to detail to ensure accuracy when placing orders.
What We Offer
- Financial perks: Pension scheme, length of service rewards, and referral bonuses
- Exclusive discounts: MyPerks platform, Cycle to Work scheme, gym membership discounts, and skip hire discounts
- Health & wellbeing: Flu jabs, eyecare vouchers, and an Employee Assistance Programme
- Mental health support: Confidential counselling, MyPerks Wellbeing Centre, and access to trained Mental Health First Aiders
- Family-friendly: Enhanced maternity/paternity leave, birthday off, and holiday trading scheme
- Community engagement: Volunteer days and collaboration with local charities
- Generous holiday: Start with 23 days, rising to 25 after 2 years, plus buy/sell options
- Employee voice: Regular “My Voice” surveys and follow-up check-ins to drive meaningful change
Customer Service Coordinator - Business & Industry in Telford employer: Reconomy Connect
Contact Detail:
Reconomy Connect Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Coordinator - Business & Industry in Telford
✨Tip Number 1
Get to know the company inside out! Research Reconomy Connect and its services so you can chat confidently about how you can contribute to their mission of sustainable resource management.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customers, role-play common scenarios with a friend or family member to boost your confidence in handling enquiries and complaints.
✨Tip Number 3
Show off your organisational skills! Prepare examples from your past experiences where you've successfully managed multiple tasks or resolved customer issues, as this will demonstrate your ability to thrive under pressure.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on joining our team at Reconomy Connect!
We think you need these skills to ace Customer Service Coordinator - Business & Industry in Telford
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Coordinator role. Highlight your relevant experience in customer service, whether it's from an office, retail, or hospitality background. We want to see how your skills align with our mission at Reconomy Connect!
Show Off Your Communication Skills: Since effective communication is key in this role, use your application to demonstrate your written communication skills. Keep it clear and concise, and don’t forget to showcase any experience you have with different communication platforms. We love a good communicator!
Be Proactive and Organised: In your application, give examples of how you've taken ownership of customer issues in the past. Show us that you're proactive and organised, as these traits are essential for managing customer enquiries effectively. We’re all about taking initiative here at StudySmarter!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re keen on joining our team at Reconomy Connect. We can’t wait to hear from you!
How to prepare for a job interview at Reconomy Connect
✨Know Your Customer Service Basics
Brush up on your customer service principles. Be ready to discuss your previous experiences in office, retail, or hospitality settings. Think of specific examples where you provided exceptional service or resolved a complaint effectively.
✨Familiarise Yourself with Reconomy Connect
Do some homework on Reconomy Connect and its services. Understanding their approach to sustainable resource management will help you answer questions confidently and show your enthusiasm for the role.
✨Showcase Your Communication Skills
Prepare to demonstrate your effective communication skills. Practice articulating your thoughts clearly and concisely, as well as how you would handle customer inquiries across different platforms. Role-playing common scenarios can be a great way to prepare.
✨Be Organised and Proactive
Highlight your organisational skills and proactive attitude during the interview. Share examples of how you've taken ownership of customer issues in the past and how you plan to manage multiple tasks while maintaining attention to detail.