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For Companies At a Glance
- Tasks: Provide exceptional customer service and build strong relationships with clients across various platforms.
- Company: Join a supportive team focused on customer satisfaction and achieving goals.
- Benefits: Enjoy 23 days holiday, birthday leave, gym discounts, and a range of perks.
- Why this job: Make a real impact by helping customers and enhancing their experience.
- Qualifications: Customer service experience and strong organisational skills are essential.
- Other info: Flexible hybrid working after initial training, with opportunities for career growth.
The predicted salary is between 28800 - 43200 £ per year.
Do you have customer service experience in an office, retail or hospitality? Maybe you’re working in an administration role, but not yet had the chance to speak to customers on the phone. As Customer Service Co-ordinator your focus will be on providing exceptional service to an extensive range of customers, building, and nurturing strong relationships with key contacts and providing support on a variety of communication platforms. If you are enthusiastic, driven, and ready to join a supportive team who thrive on great customer satisfaction and achieving KPI’s, then look no further.
You would be expected to maintain up to date knowledge of the sector’s products and services, which will aid you in understanding the expectations and specific needs of the customers. It’s important that you are organised, proactive and willing to investigate customer complaints/enquiries, taking ownership of the instance and being a point of contact from start to finish.
The Benefits:
- Holidays - 23 days of annual leave, increasing to 25 days after two years of service, plus bank holidays. After one year, you can also take advantage of our holiday buy/sell scheme for added flexibility.
- Birthday Leave - Enjoy your special day off once you reach one year of service.
- Volunteering Day - One paid day per year to support a local community project.
- MyPerks Platform - Access a wide range of discounts, cashback offers, cycle-to-work schemes, mortgage advice, wellbeing support, and more!
- Gym Discounts - Corporate discounts at selected local gyms.
- Financial & Family Support - Competitive pension contributions, life assurance, and enhanced maternity and paternity leave.
- Employee Referral Programme - Recommend great talent and earn a reward.
- Long Service Awards - Celebrating your milestones with us.
- Reward & Recognition Schemes - Recognising and celebrating achievements across the business.
Additional Information:
- 37.5 hours per week, Monday to Friday. 8:30am to 5pm, with 1 hour for lunch.
- First 3 months will be working from the Telford office 5 days a week, then after the 3 months the option for hybrid working with a minimum requirement of 3 days worked from the office.
- The occasional Saturday shift is a requirement and will be worked from home, 8am-12pm. This is done on a rota basis, roughly 1 in 7 weeks, and is paid at a fixed rate.
Vacancy Type Internal and External Entity Reconomy Connect
Customer Service Coordinator B&I in Telford employer: Reconomy Connect
Contact Detail:
Reconomy Connect Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Coordinator B&I in Telford
✨Tip Number 1
Get to know the company! Research Reconomy Connect and understand their values, products, and services. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your customer service skills! Think about scenarios you might face as a Customer Service Coordinator and how you'd handle them. Role-playing with a friend can help you feel more confident when it comes to those tricky questions.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and even a foot in the door when applying through our website.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. It’s a great chance to reiterate why you’d be a perfect fit for the Customer Service Coordinator position.
We think you need these skills to ace Customer Service Coordinator B&I in Telford
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight any customer service experience you have, whether it's from retail, hospitality, or admin roles. We want to see how you've built relationships and handled enquiries, so share those stories!
Be Organised and Proactive: In your application, demonstrate your organisational skills and proactive approach. Talk about times when you've taken ownership of a situation or resolved a customer complaint. This will show us you're ready to tackle challenges head-on!
Know Our Products and Services: Do a bit of homework on our sector's products and services before applying. Mentioning specific knowledge in your application can really set you apart and show us you're genuinely interested in the role.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and keep everything organised. Plus, it shows you're tech-savvy and ready to join our team!
How to prepare for a job interview at Reconomy Connect
✨Know Your Customer Service Basics
Brush up on your customer service principles. Be ready to discuss your previous experiences, whether in retail, hospitality, or administration. Think of specific examples where you provided exceptional service or resolved a complaint effectively.
✨Research the Company and Its Products
Familiarise yourself with the company’s products and services. This will not only help you understand customer expectations but also show your enthusiasm for the role. Prepare questions about their offerings to demonstrate your interest.
✨Showcase Your Organisational Skills
As a Customer Service Coordinator, being organised is key. Prepare to discuss how you manage your time and prioritise tasks. You might want to share a story about a time you successfully handled multiple enquiries or complaints simultaneously.
✨Emphasise Your Team Spirit
This role thrives on teamwork, so be ready to talk about how you collaborate with others. Share examples of how you’ve contributed to a team’s success or supported colleagues in achieving customer satisfaction goals.
