Customer Service Assistant in Telford

At Reconomy Connect, we’re changing the way the world thinks about waste. By bringing together several of Reconomy’s market-leading brands and specialist services, we’re leading the shift from traditional waste disposal to smart, sustainable resource management. With over 30 years of experience, we combine cutting‑edge technology with the power of people to deliver bespoke, end‑to‑end waste solutions. Our work helps customers reduce costs, improve sustainability, and meet their environmental goals – while driving real change.

The Head Office of the Recycling Loop, in Telford, you’ll join over 300 colleagues who are all working toward one shared goal: a world without waste. Specialist teams with extensive experience in sectors such as House Building, Construction, Manufacturing, Retail and Hospitality build strong customer relationships, understand business challenges and create tailored, innovative waste management solutions.

At Reconomy Connect, Telford, our success is built on four core values:

• Community: We work hand‑in‑hand with the communities we serve, creating cleaner environments and supporting local development.
• Colleague: We believe our people are our greatest asset. We invest in your growth, wellbeing, and success through training, support, and career progression.
• Customer: We are trusted by clients across the UK to deliver reliable, responsive, and innovative recycling services.
• Environment: Everything we do is driven by a passion for sustainability and a commitment to reducing landfill and carbon impact.

As a Sales and Service Coordinator in the Reconomy Trade team, you’ll be a key point of contact for our small‑to‑medium enterprise trade customers, delivering quick, friendly and efficient service every day.

Your Responsibilities Will Include:

• Handling 35–40 inbound calls per day.
• Processing multiple orders accurately.
• Handling email enquiries and responding promptly.
• Chasing up ETAs and keeping customers updated.
• Resolving on‑site service issues, such as access problems.
• Working collaboratively with your team of 18, asking questions and learning as you go.
• Developing your understanding of the waste industry and company systems.

You’ll have consistent support from your team, so you’ll never feel stuck or unsure.

What we need from you:

• Enjoy speaking with customers.
• Feel confident on the phone and can build rapport quickly.
• Work well in a fast‑paced environment.
• Are organised and able to juggle multiple tasks.
• Stay calm and positive under pressure.
• Are eager to learn new systems and processes.
• Bring energy, reliability, and a strong work ethic.
• You don’t need previous office experience, we’re far more interested in your personality, attitude and willingness to learn.

What we offer:

• Financial perks: Pension scheme, length of service rewards, and referral bonuses.
• Exclusive discounts: MyPerks platform, Cycle to Work scheme, gym membership discounts, and skip hire discounts.
• Health & wellbeing: Flu jabs, eyecare vouchers, and an Employee Assistance Programme.
• Mental health support: Confidential counselling, MyPerks Wellbeing Centre, and access to trained Mental Health First Aiders.
• Family‑friendly: Enhanced maternity/paternity leave, birthday off, and holiday trading scheme.
• Community engagement: Volunteer days and collaboration with local charities.
• Generous holiday: Start with 23 days, rising to 25 after 2 years, plus buy/sell options.
• Employee voice: Regular “My Voice” surveys and follow‑up check‑ins to drive meaningful change.