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For Companies At a Glance
- Tasks: Assist customers with enquiries and deliver top-notch service in a fast-paced environment.
- Company: Join Reconomy Connect, a leader in sustainable waste management.
- Benefits: Enjoy perks like pension schemes, discounts, and generous holiday allowances.
- Why this job: Make a real difference in sustainability while growing your career.
- Qualifications: Enthusiastic, organised, and customer-focused with problem-solving skills.
- Other info: Dynamic team environment with opportunities for personal and professional growth.
The predicted salary is between 30000 - 42000 ÂŁ per year.
At Reconomy Connect, we’re changing the way the world thinks about waste. By bringing together several of Reconomy’s market-leading brands and specialist services, we’re leading the shift from traditional waste disposal to smart, sustainable resource management. With over 30 years of experience, we combine cutting-edge technology with the power of people to deliver bespoke, end-to-end waste solutions. Our work helps customers reduce costs, improve sustainability, and meet their environmental goals - while driving real change.
The Head Office of the Recycling Loop, in Telford you’ll join over 300 colleagues who are all working toward one shared goal: a world without waste. Specialist teams with extensive experience in sectors such as House Building, Construction, Manufacturing, Retail and Hospitality build strong customer relationships, understand business challenges and create tailored, innovative waste management solutions.
Our Success Is Built On Four Core Values
- Community: We work hand-in-hand with the communities we serve, creating cleaner environments and supporting local development.
- Colleague: We believe our people are our greatest asset. We invest in your growth, wellbeing, and success through training, support, and career progression.
- Customer: We are trusted by clients across the UK to deliver reliable, responsive, and innovative recycling services.
- Environment: Everything we do is driven by a passion for sustainability and a commitment to reducing landfill and carbon impact.
Whether you’re starting your career or looking to take the next step, Reconomy Connect, Telford offers a dynamic, inclusive, and forward-thinking workplace where your ideas matter and your work makes a difference.
About The Role
As Sales and Service Coordinator within the Social Housing Team, you will be working with customers to process incoming enquiries by phone or email, whilst delivering an excellent service. Establishing strong relationships with customers and supply chain partners to book in customer orders. Ensuring that the day to day runs smoothly through organisation and prioritisation of your workload while managing ad-hoc queries and using problem solving skills to create good outcomes today and even better outcomes in the future.
As part of a small team, you will be in a fast-paced environment so you will need to enjoy working as part of a group while also being able to take responsibility for your own workload and build up relationships with your customers. You will need to be able to take ownership of customer complaints or queries ensuring they are investigated and resolved promptly. It’s important that you work well under pressure, and have a good attention to detail, as you will raise quotations for products and services in accordance with the notified Key Performance Indicators and the customer’s Service Level Agreements.
What we need from you
- Enthusiastic and customer-focused, with a drive to deliver exemplary service.
- Organised and proactive in managing workloads.
- Creative problem-solver with the confidence to suggest effective solutions.
- A team player who supports colleagues, whether in the same room or a different department.
- Results-oriented, aiming for satisfied customers and achievement of KPIs.
- Motivated for success, whether that’s personal career growth or team achievements.
- Competent in Microsoft Office applications.
What we offer
- Financial perks: Pension scheme, length of service rewards, and referral bonuses.
- Exclusive discounts: MyPerks platform, Cycle to Work scheme, gym membership discounts, and skip hire discounts.
- Health & wellbeing: Flu jabs, eyecare vouchers, and an Employee Assistance Programme.
- Mental health support: Confidential counselling, MyPerks Wellbeing Centre, and access to trained Mental Health First Aiders.
- Family-friendly: Enhanced maternity/paternity leave, birthday off, and holiday trading scheme.
- Community engagement: Volunteer days and collaboration with local charities.
- Generous holiday: Start with 23 days, rising to 25 after 2 years, plus buy/sell options.
- Employee voice: Regular “My Voice” surveys and follow-up check-ins to drive meaningful change.
Customer Service Advisor in Telford employer: Reconomy Connect
Contact Detail:
Reconomy Connect Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor in Telford
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Reconomy Connect and its values. Understanding their commitment to sustainability and community will help you connect with the team and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice your customer service skills! Think of examples from your past experiences where you’ve gone above and beyond for a customer. Be ready to share these stories during your interview to demonstrate your enthusiasm and problem-solving abilities.
✨Tip Number 3
Show off your teamwork spirit! Since you'll be working closely with colleagues and customers, highlight your ability to collaborate and support others. Share instances where you’ve worked as part of a team to achieve a common goal.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email to express your appreciation for the opportunity. This not only shows your professionalism but also keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Service Advisor in Telford
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Advisor role. Highlight your relevant experience and skills that align with our values at Reconomy Connect, especially your customer-focused attitude and problem-solving abilities.
Show Your Enthusiasm: We love seeing candidates who are genuinely excited about the role and our mission. In your application, express why you want to join us in changing the way the world thinks about waste and how you can contribute to our goals.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language and structure your information logically so we can easily see your qualifications and what makes you a great fit for the team.
Apply Through Our Website: To ensure your application gets the attention it deserves, make sure to apply directly through our website. This way, we can process your application efficiently and keep you updated on your progress!
How to prepare for a job interview at Reconomy Connect
✨Know Your Stuff
Before the interview, make sure you understand Reconomy Connect's mission and values. Familiarise yourself with their approach to waste management and sustainability. This will not only show your enthusiasm but also help you relate your answers to their core values during the interview.
✨Showcase Your Customer Service Skills
As a Customer Service Advisor, you'll need to demonstrate your ability to handle enquiries and complaints effectively. Prepare examples from your past experiences where you successfully resolved customer issues or improved service delivery. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Be Organised and Proactive
In a fast-paced environment, organisation is key. During the interview, discuss how you prioritise tasks and manage your workload. You might even want to share a specific instance where your organisational skills led to a positive outcome, showing that you can thrive under pressure.
✨Emphasise Teamwork
Reconomy Connect values collaboration, so be ready to talk about your experience working in teams. Highlight how you support colleagues and contribute to group goals. Mention any specific projects where teamwork was essential to success, as this will resonate well with their team-oriented culture.
