At a Glance
- Tasks: Be the first point of contact for customers and manage daily calls.
- Company: Join Reconomy Connect, a leader in construction and infrastructure.
- Benefits: Enjoy financial perks, wellbeing initiatives, and generous holidays.
- Other info: Hybrid work available after 3 months with great career growth potential.
- Why this job: Make a difference in customer experience while thriving in a dynamic environment.
- Qualifications: Experience in customer service and strong communication skills required.
The predicted salary is between 25000 - 32000 € per year.
Reconomy Connect in Telford is seeking a Customer Service Representative to join the Construction & Infrastructure team. This role involves being the first contact for customers, managing over 60 incoming calls daily, while ensuring smooth operations.
Candidates should have experience in customer service, effective communication skills, and comfort in a fast-paced environment.
The position includes potential for hybrid work after 3 months and offers various financial perks, wellbeing initiatives, and generous holidays.
Customer Experience Advisor (Construction & Infrastructure) in Telford employer: Reconomy Connect
Reconomy Connect in Telford is an exceptional employer, offering a dynamic work environment where customer service excellence is at the forefront. With a strong focus on employee wellbeing, generous holiday allowances, and opportunities for hybrid working, we foster a culture of growth and support. Join us to be part of a team that values your contributions and invests in your professional development within the thriving Construction & Infrastructure sector.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Experience Advisor (Construction & Infrastructure) in Telford
✨Tip Number 1
Make sure you know the company inside out! Research Reconomy Connect and understand their values, especially in the Construction & Infrastructure sector. This will help you tailor your responses during interviews and show that you're genuinely interested.
✨Tip Number 2
Practice your communication skills! Since you'll be handling over 60 calls daily, it’s crucial to sound confident and clear. Try role-playing with a friend or family member to get comfortable with common customer service scenarios.
✨Tip Number 3
Don’t underestimate the power of networking! Reach out to current or former employees on LinkedIn to gain insights about the company culture and the role. They might even give you tips that could help you stand out in the interview process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we often have updates on new roles and initiatives that can give you an edge in your job search.
We think you need these skills to ace Customer Experience Advisor (Construction & Infrastructure) in Telford
Some tips for your application 🫡
Show Off Your Customer Service Skills:Make sure to highlight your experience in customer service. We want to see how you've handled calls and resolved issues in the past, so share specific examples that showcase your skills!
Keep It Clear and Concise:When writing your application, keep it straightforward. We appreciate clarity, so avoid jargon and get straight to the point about why you're a great fit for the role.
Tailor Your Application:Don’t just send a generic application! We love when candidates take the time to tailor their applications to our job description. Mention how your experience aligns with the responsibilities of the Customer Experience Advisor role.
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and we’ll be able to review your application more efficiently!
How to prepare for a job interview at Reconomy Connect
✨Know Your Customer Service Basics
Brush up on your customer service principles, especially in the context of construction and infrastructure. Be ready to discuss how you've handled challenging customer interactions in the past and what strategies you used to ensure a positive outcome.
✨Showcase Your Communication Skills
Since this role involves managing over 60 incoming calls daily, practice articulating your thoughts clearly and concisely. Consider doing mock interviews with friends or family to refine your ability to communicate effectively under pressure.
✨Familiarise Yourself with the Company
Research Reconomy Connect and understand their values, mission, and the services they provide. This will not only help you answer questions more confidently but also allow you to ask insightful questions that show your genuine interest in the company.
✨Prepare for Fast-Paced Scenarios
Think of examples from your previous roles where you thrived in a fast-paced environment. Be prepared to discuss how you prioritised tasks and managed time effectively, as this will demonstrate your ability to handle the demands of the position.
