At a Glance
- Tasks: Build strong customer relationships and deliver outstanding service using Salesforce.
- Company: Join Reconomy Connect, a leader in sustainable waste management.
- Benefits: Enjoy competitive perks, discounts, and generous holiday allowances.
- Other info: Be part of a supportive team focused on community and environmental goals.
- Why this job: Make a real impact on sustainability while growing your career.
- Qualifications: Previous customer service experience and basic IT skills required.
The predicted salary is between 25000 - 30000 £ per year.
At Reconomy Connect, we’re changing the way the world thinks about waste. By bringing together several of Reconomy’s market‑leading brands and specialist services, we’re leading the shift from traditional waste disposal to smart, sustainable resource management. With over 30 years of experience, we combine cutting‑edge technology with the power of people to deliver bespoke, end‑to‑end waste solutions. Our work helps customers reduce costs, improve sustainability, and meet their environmental goals, while driving real change. As part of our experienced team in Newark, you’ll join over 100 colleagues who are all working toward one shared goal: a world without waste. We do this by building strong customer relationships, understanding business challenges and creating tailored, innovative waste‑management solutions.
Department: Customer Experience
Employment Type: Permanent – Full Time
Location: Newark
Reporting To: Rachael Foreman
Why Join Us?
- Community: We work hand‑in‑hand with the communities we serve, creating cleaner environments and supporting local development.
- Colleague: We believe our people are our greatest asset. We invest in your growth, well‑being, and success through training, support, and career progression.
- Customer: We are trusted by clients across the UK to deliver reliable, responsive, and innovative recycling services.
- Environment: Everything we do is driven by a passion for sustainability and a commitment to reducing landfill and carbon impact.
About The Role
- Build and maintain strong relationships with our network of partners across the UK through effective communication skills, both written and verbal.
- Effectively deal with customer queries through thorough investigation and effective questioning, accurately recording the process using Salesforce and providing an outstanding customer service experience.
- Deliver outstanding customer service both internally and externally by adopting a proactive attitude and taking ownership of everything you work on.
- Manage your own daily workload with support from regular one‑to‑one meetings with your direct manager.
- As a key member of the Customer Services Team, you will be required to deliver against your personal targets and therefore contribute to the overall success of the team.
- Maintain customer records and service details using Salesforce so information is accurate, up‑to‑date, and can be used effectively throughout the business.
- Negotiate with suppliers to ensure we deliver the most effective solutions to our customers for their waste requirements.
- Through this negotiation, you will secure competitive market rates while delivering best‑in‑class service to customers and maintaining company profit margins.
- You will gain and expand your knowledge of your client’s industry and of the waste industry.
- You will use this knowledge to offer bespoke solutions to your client base in line with their needs and strategic plan without compromising legislation, service provision, or margin.
What We Need From You
- You must have delivered outstanding customer service in a previous role.
- The ability to work independently while managing your time effectively and being an effective team member.
- Grade C in Maths & English GCSE.
- Basic IT skills, including proficiency in Word, Excel, and PowerPoint.
What We Offer
- Financial perks: Pension scheme, length‑of‑service rewards, and referral bonuses.
- Exclusive discounts: MyPerks platform, Cycle to Work scheme, gym membership discounts, and skip hire discounts.
- Health & wellbeing: Flu jabs, eyecare vouchers, and an Employee Assistance Programme.
- Mental health support: Confidential counselling, MyPerks Wellbeing Centre, and access to trained Mental Health First Aiders.
- Family‑friendly: Enhanced maternity/paternity leave, birthday off, and holiday trading scheme.
- Community engagement: Volunteer days and collaboration with local charities.
- Generous holiday: Start with 23 days, rising to 25 after 2 years, plus buy/sell options.
- Employee voice: Regular “My Voice” surveys and follow‑up check‑ins to drive meaningful change.
Customer Services Administrator in Newark on Trent employer: Reconomy Connect
At Reconomy Connect in Newark, we pride ourselves on being an exceptional employer dedicated to fostering a supportive and growth-oriented work environment. Our commitment to community engagement, employee well-being, and sustainability not only enhances our workplace culture but also empowers our team members to thrive through continuous training and career progression. Join us in making a meaningful impact as we work together towards a world without waste.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Services Administrator in Newark on Trent
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Reconomy Connect. Understand their mission and values, especially their commitment to sustainability. This will help you connect your experiences to what they care about.
✨Tip Number 2
Practice your communication skills! Since the role involves building strong relationships, think of examples from your past where you’ve delivered outstanding customer service. Be ready to share these stories during your chat with them.
✨Tip Number 3
Show off your problem-solving skills! Think about times when you’ve dealt with tricky customer queries. Be prepared to discuss how you approached these situations and what the outcomes were. They’ll want to see how you can handle challenges.
✨Tip Number 4
Don’t forget to ask questions! At the end of your interview, have a few thoughtful questions ready about the team or the company’s future plans. This shows you’re genuinely interested and helps you figure out if it’s the right fit for you.
We think you need these skills to ace Customer Services Administrator in Newark on Trent
Some tips for your application 🫡
Show Off Your Customer Service Skills:Make sure to highlight your previous experience in delivering outstanding customer service. We want to see how you've tackled challenges and built strong relationships with customers, as this is key for the role.
Tailor Your Application:Take a moment to customise your application to reflect our values at Reconomy Connect. Mention how you align with our commitment to sustainability and community engagement, as these are super important to us.
Be Clear and Concise:When writing your application, keep it clear and to the point. Use straightforward language and make sure your key skills and experiences stand out. We appreciate a well-structured application that’s easy to read!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Reconomy Connect
✨Know Your Customer Service Stuff
Make sure you brush up on your customer service experience. Think of specific examples where you've gone above and beyond for a customer. Reconomy Connect values outstanding service, so be ready to share how you've handled tough situations or turned a complaint into a positive experience.
✨Familiarise Yourself with Salesforce
Since you'll be using Salesforce to manage customer records, it’s a good idea to get comfortable with it before the interview. If you have any experience with CRM systems, highlight that. If not, do a bit of research on how Salesforce works and be prepared to discuss how you would use it to keep customer information accurate and up-to-date.
✨Show Your Passion for Sustainability
Reconomy Connect is all about sustainability, so make sure you convey your passion for environmental issues during the interview. Share any personal experiences or initiatives you've been involved in that align with their mission of reducing waste and promoting resource management.
✨Prepare Questions About the Role
Interviews are a two-way street, so come armed with questions! Ask about the team dynamics, what a typical day looks like, or how success is measured in the role. This shows you're genuinely interested and helps you determine if it's the right fit for you.
