At a Glance
- Tasks: Lead a dynamic team to deliver outstanding customer experiences and tackle challenges head-on.
- Company: Join Reconomy Connect, a leader in sustainable resource management.
- Benefits: Enjoy competitive perks, discounts, and generous holiday allowances.
- Other info: Be part of a community-focused workplace that values your ideas and growth.
- Why this job: Make a real impact in a fast-paced environment while developing your leadership skills.
- Qualifications: Experience in team leadership and excellent communication skills required.
The predicted salary is between 31500 - 38500 £ per year.
At Reconomy Connect, we’re changing the way the world thinks about waste. By bringing together several of Reconomy’s market-leading brands and specialist services, we’re leading the shift from traditional waste disposal to smart, sustainable resource management.
Why Join Us?
- Community: We work hand-in-hand with the communities we serve, creating cleaner environments and supporting local development.
- Colleague: We believe our people are our greatest asset. We invest in your growth, wellbeing, and success through training, support, and career progression.
- Customer: We are trusted by clients across the UK to deliver reliable, responsive, and innovative recycling services.
- Environment: Everything we do is driven by a passion for sustainability and a commitment to reducing landfill and carbon impact.
Reconomy Connect in Newark offers a dynamic, inclusive, and forward-thinking workplace where your ideas matter and your work makes a difference.
About The Role
Ready to lead a team that thrives on energy and excellence? We’re looking for a Customer Services Team Leader who loves the buzz of a fast-paced environment and knows how to keep a team motivated and smiling - even when the pressure’s on. If you’re passionate about people, performance, and delivering outstanding customer experiences, this is your chance to shine.
What You’ll Be Doing
- Lead from the front – support a high performing team of Customer Services Executives and tackle queries and escalations head on, as well as processing bookings when required.
- Inspire and energize – keep your team motivated and engaged with regular 1-2-1s and team huddles.
- Spot the stars – identify talent and help them grow with development plans that make a real impact.
- Partner with HR – handle performance, absence, and disciplinary matters with confidence and care.
- Drive results – monitor KPIs and SLAs, and implement smart strategies to smash targets.
- Be the voice of the team – represent Customer Services in meetings and champion both customer and business needs.
- Keep it accurate – ensure cases are handled and documented properly in Salesforce.
- Welcome new faces – support onboarding and probation for new starters.
This is a full-time, office-based role (40 hours per week, Monday to Friday) in Newark. We're looking for candidates who can comfortably commute to the office and are able to take part in a rota for Saturday and Bank Holiday on-call support.
What We Need From You
- Proven experience in people management and team leadership in a customer service environment.
- A natural motivator who knows how to coach and develop teams.
- Excellent communication and relationship building skills.
- Ability to balance customer needs with operational and business goals.
- CRM experience (Salesforce is a bonus!).
What We Offer
- Financial perks: Pension scheme, length of service rewards, and referral bonuses.
- Exclusive discounts: MyPerks platform, Cycle to Work scheme, gym membership discounts, and skip hire discounts.
- Health & wellbeing: Flu jabs, eyecare vouchers, and an Employee Assistance Programme.
- Mental health support: Confidential counselling, MyPerks Wellbeing Centre, and access to trained Mental Health First Aiders.
- Family-friendly: Enhanced maternity/paternity leave, birthday off, and holiday trading scheme.
- Community engagement: Volunteer days and collaboration with local charities.
- Generous holiday: Start with 23 days, rising to 25 after 2 years, plus buy/sell options.
- Employee voice: Regular “My Voice” surveys and follow-up check-ins to drive meaningful change.
Customer Services Team Leader employer: Reconomy Connect
Reconomy Connect is an exceptional employer that prioritises sustainability and employee development in the heart of Waltham Abbey. With a strong focus on work-life balance, comprehensive health and wellbeing support, and a performance-driven bonus structure, employees are empowered to thrive both personally and professionally. Join a dynamic team where your contributions to sustainable waste management will make a meaningful impact while enjoying a supportive and collaborative work culture.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Services Team Leader
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Reconomy Connect. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Reconomy Connect before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Services Team Leader
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Reconomy Connect:Your cover letter is your chance to shine! Tell us why you want to work at Reconomy Connect specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Reconomy Connect!
How to prepare for a job interview at Reconomy Connect
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
