At a Glance
- Tasks: Lead a dynamic Customer Services team and manage day-to-day queries.
- Company: Join Reconomy Connect, a leader in sustainable waste management.
- Benefits: Enjoy perks like pension schemes, discounts, and generous holiday leave.
- Other info: Be part of a community-focused company with strong values.
- Why this job: Make a real impact in sustainability while developing your leadership skills.
- Qualifications: Experience in customer service and team management required.
The predicted salary is between 36000 - 60000 £ per year.
Description
At Reconomy Connect, we’re changing the way the world thinks about waste. By bringing together several of Reconomy’s market-leading brands and specialist services, we’re leading the shift from traditional waste disposal to smart, sustainable resource management.
Department: Customer Experience
Employment Type: Permanent - Full Time
Location: Newark
Reporting To: Jon Carr
At Reconomy Connect, we’re changing the way the world thinks about waste. By bringing together several of Reconomy’s market-leading brands and specialist services, we’re leading the shift from traditional waste disposal to smart, sustainable resource management.
Why Join Us?
At Reconomy Connect, Newark, our success is built on four core values:
- Community: We work hand-in-hand with the communities we serve, creating cleaner environments and supporting local development.
- Colleague: We believe our people are our greatest asset. We invest in your growth, wellbeing, and success through training, support, and career progression.
- Customer: We are trusted by clients across the UK to deliver reliable, responsive, and innovative recycling services.
- Environment: Everything we do is driven by a passion for sustainability and a commitment to reducing landfill and carbon impact.
Reconomy Connect in Newark offers a dynamic, inclusive, and forward-thinking workplace where your ideas matter and your work makes a difference.
About The Role
Ready to lead a team that thrives on energy and excellence?
We’re looking for a Customer Services Team Leader who loves the buzz of a fast-paced environment and knows how to keep a team motivated and smiling - even when the pressure’s on. If you’re passionate about people, performance, and delivering outstanding customer experiences, this is your chance to shine.
What You’ll Be Doing
- Lead from the front – support a high performing team of Customer Services Executives and tackle queries and escalations head on, as well as processing bookings when required.
- Inspire and energize – keep your team motivated and engaged with regular 1-2-1s and team huddles.
- Spot the stars – identify talent and help them grow with development plans that make a real impact.
- Partner with HR – handle performance, absence, and disciplinary matters with confidence and care.
- Drive results – monitor KPIs and SLAs, and implement smart strategies to smash targets.
- Be the voice of the team – represent Customer Services in meetings and champion both customer and business needs.
- Keep it accurate – ensure cases are handled and documented properly in Salesforce.
- Welcome new faces – support onboarding and probation for new starters.
This is a full-time, office-based role (40 hours per week, Monday to Friday) in Newark. We're looking for candidates who can comfortably commute to the office and are able to take part in a rota for Saturday and Bank Holiday on-call support.
What We Need From You
- Proven experience in people management and team leadership in a customer service environment.
- A natural motivator who knows how to coach and develop teams.
- Excellent communication and relationship building skills.
- Ability to balance customer needs with operational and business goals.
- CRM experience (Salesforce is a bonus!).
What We Offer
- Financial perks: Pension scheme, length of service rewards, and referral bonuses
- Exclusive discounts: MyPerks platform, Cycle to Work scheme, gym membership discounts, and skip hire discounts
- Health & wellbeing: Flu jabs, eyecare vouchers, and an Employee Assistance Programme
- Mental health support: Confidential counselling, MyPerks Wellbeing Centre, and access to trained Mental Health First Aiders
- Family-friendly: Enhanced maternity/paternity leave, birthday off, and holiday trading scheme
- Community engagement: Volunteer days and collaboration with local charities
- Generous holiday: Start with 23 days, rising to 25 after 2 years, plus buy/sell options
- Employee voice: Regular “My Voice” surveys and follow-up check-ins to drive meaningful change
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Customer Services Team Leader in Newark on Trent employer: Reconomy Connect
Reconomy Connect is an exceptional employer that prioritises sustainability and employee development in the heart of Waltham Abbey. With a strong focus on work-life balance, comprehensive health and wellbeing support, and a performance-driven bonus structure, employees are empowered to thrive both personally and professionally. Join a dynamic team where your contributions to sustainable waste management will make a meaningful impact while enjoying a supportive and collaborative work culture.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Services Team Leader in Newark on Trent
✨Tip Number 1
Get to know the company culture! Before your interview, dive into Reconomy Connect's values and mission. This way, you can show how your own values align with theirs, making you a perfect fit for the Customer Services Team Leader role.
✨Tip Number 2
Practice your storytelling skills! Prepare examples from your past experiences that highlight your leadership and customer service skills. We want to hear how you've motivated teams and handled challenges – this will make you stand out!
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn to get insider tips about the interview process and what it’s really like to work at Reconomy Connect. Plus, it shows your genuine interest in the company!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a simple gesture that can leave a lasting impression and keep you top of mind for the hiring team.
We think you need these skills to ace Customer Services Team Leader in Newark on Trent
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in customer service and team leadership. We want to see how your skills align with our mission at Reconomy Connect!
Showcase Your Achievements:Don’t just list your responsibilities; share specific examples of how you’ve led teams to success or improved customer satisfaction. We love seeing real results that demonstrate your impact!
Be Authentic:Let your personality shine through in your application. We value authenticity and want to get a sense of who you are beyond your qualifications. Show us what makes you unique!
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to review your application and get you on the path to joining our amazing team!
How to prepare for a job interview at Reconomy Connect
✨Know the Company Inside Out
Before your interview, take some time to research Reconomy Connect and its mission. Understand their approach to waste management and sustainability. This will not only show your genuine interest but also help you align your answers with their core values.
✨Showcase Your Leadership Skills
As a Customer Services Team Leader, you'll need to demonstrate your ability to manage and motivate a team. Prepare examples of how you've successfully led teams in the past, focusing on how you’ve nurtured talent and driven performance.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and customer service approach. Think of specific scenarios where you handled difficult situations or escalations effectively. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Engage with Your Interviewers
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, company culture, and future projects at Reconomy Connect. This shows your enthusiasm for the role and helps you gauge if it’s the right fit for you.
