Customer Services Executive

At Reconomy Connect, we’re changing the way the world thinks about waste. By bringing together several of Reconomy’s market-leading brands and specialist services, we’re leading the shift from traditional waste disposal to smart, sustainable resource management. With over 30 years of experience, we combine cutting-edge technology with the power of people to deliver bespoke, end-to-end waste solutions. Our work helps customers reduce costs, improve sustainability, and meet their environmental goals - while driving real change. As part of our experienced team in Newark, you’ll join over 100 colleagues who are all working toward one shared goal: a world without waste. We do this by building strong customer relationships, understanding business challenges and creating tailored, innovative waste management solutions.

Core Values

• Community: We work hand-in-hand with the communities we serve, creating cleaner environments and supporting local development.
• Colleague: We believe our people are our greatest asset. We invest in your growth, wellbeing, and success through training, support, and career progression.
• Customer: We are trusted by clients across the UK to deliver reliable, responsive, and innovative recycling services.
• Environment: Everything we do is driven by a passion for sustainability and a commitment to reducing landfill and carbon impact.

Whether you’re starting your career or looking to take the next step, Reconomy Connect, Newark offers a dynamic, inclusive, and forward-thinking workplace where your ideas matter and your work makes a difference.

About The Role

Ready to join a high-performing and growing team that’s changing the way the world thinks about waste? We’re looking for motivated problem-solvers and people-people who thrive in fast-paced environments and love making a difference.

What You’ll Be Doing

• Build strong relationships with our UK-wide partner network through clear, confident communication.
• Investigate and resolve customer queries with care and precision, using Salesforce to track and deliver outstanding service.
• Take ownership of your workload, supported by regular one-to-ones with your manager.
• Negotiate with suppliers to secure competitive rates and deliver best-in-class waste solutions.
• Keep customer records accurate and up to date, ensuring smooth operations across the business.
• Use your growing industry knowledge to offer bespoke solutions that meet client needs without compromising on service or sustainability.

What We Need From You

• Proven experience in delivering outstanding customer service.
• A proactive approach, with a strong sense of ownership and the ability to take initiative.
• Confidence and professionalism in handling complaints effectively.
• Excellent time management skills, especially in a fast-paced environment with high volumes of inbound and outbound calls.
• Strong communication skills, both written and verbal.
• Experience working towards deadlines, targets, and KPIs.
• High attention to detail and proficiency in Microsoft Office applications.
• Ability to work independently while contributing positively to a team environment.

Additional Job Information

Full-time, office-based in Newark. 40 hours per week, Monday to Friday. Saturday and Bank Holiday working required on a rota basis.

What We Offer

• Holidays and Birthday Leave: Start with 23 days, increasing to 25 after 2 years of service, plus bank holidays. After one year, you can also take advantage of our holiday buy/sell scheme for added flexibility. Also, enjoy your birthday off once you reach 1 year of service.
• Volunteering Day: 1 paid day per year to support local charities.
• MyPerks Platform: Access a wide range of discounts, cashback offers, cycle-to-work scheme, gym membership discounts, mortgage advice, and skip hire discounts.
• Financial & Family Support: Competitive pension contributions, life assurance, and enhanced maternity and paternity leave.
• Health & Wellbeing: Flu jabs, eyecare vouchers, Employee Assistance Programme, confidential counselling, MyPerks wellbeing centre, and access to trained Mental Health Fire Aiders.
• Employee Referral Programme: Recommend great talent and earn a reward.
• Long Service Awards: Celebrating your milestones with us.
• Reward & Recognition Schemes: Recognising and celebrating achievements across the business.
• Employee Voice: Regular My Voice surveys and follow-up check-ins to drive meaningful change.