At a Glance
- Tasks: Build strong customer relationships and deliver outstanding service while managing queries effectively.
- Company: Join Reconomy Connect, a leader in sustainable waste management.
- Benefits: Competitive salary, pension scheme, exclusive discounts, and generous holiday allowance.
- Other info: Dynamic, inclusive workplace with opportunities for personal growth and community engagement.
- Why this job: Make a real impact on sustainability and help create a world without waste.
- Qualifications: Previous customer service experience and good IT skills required.
The predicted salary is between 31500 - 38500 £ per year.
At Reconomy Connect, we’re changing the way the world thinks about waste. By bringing together several of Reconomy’s market‑leading brands and specialist services, we’re leading the shift from traditional waste disposal to smart, sustainable resource management.
With over 30 years of experience, we combine cutting‑edge technology with the power of people to deliver bespoke, end‑to‑end waste solutions. Our work helps customers reduce costs, improve sustainability, and meet their environmental goals, while driving real change. As part of our experienced team in Newark, you’ll join over 100 colleagues who are all working toward one shared goal: a world without waste. We do this by building strong customer relationships, understanding business challenges and creating tailored, innovative waste management solutions.
Why Join Us?
- Community: We work hand‑in‑hand with the communities we serve, creating cleaner environments and supporting local development.
- Colleague: We believe our people are our greatest asset. We invest in your growth, wellbeing, and success through training, support, and career progression.
- Customer: We are trusted by clients across the UK to deliver reliable, responsive, and innovative recycling services.
- Environment: Everything we do is driven by a passion for sustainability and a commitment to reducing landfill and carbon impact.
Reconomy Connect, Newark offers a dynamic, inclusive, and forward‑thinking workplace where your ideas matter and your work makes a difference.
About The Role
Build and maintain strong relationships with our network of partners across the UK through effective communication skills both written and verbal. Effectively deal with customer queries through thorough investigation and effective questioning, accurately recording the process using Salesforce and providing an outstanding customer services experience. Deliver outstanding customer service both internally and externally through having a proactive attitude and taking ownership for everything that you work on. Manage your own daily workload with the support of regular one to ones with your direct manager. As a key member of the Customer Services Team, you will be required to deliver against your personal targets and therefore contribute to the overall success of the team. Maintain customer records and service details using Salesforce so information is accurate and up to date and can be used effectively throughout the business. Negotiate with suppliers to ensure that we deliver to our customers the most effective solution to deal with their waste requirements. Through this negotiation, you will secure competitive market rates and delivering back to our customer best in class service whilst maintaining company profit margins. You will gain and expand your knowledge of your client’s industry and that of the waste industry. You will make a difference to your customer by using this knowledge to offer bespoke solutions to your client base in line with the client’s needs and strategic plan without compromising legislation, service provision and margin. This position is based in Newark, Nottinghamshire. The role is full‑time, working 40 hours per week, Monday to Friday, with additional Saturday and Bank Holiday cover required on a rota basis.
What We Need From You
- Delivered outstanding customer service in a previous role.
- The ability to work on your own and manage your time whilst being an effective team member.
- Grade C in Math’s & English GCSE.
- IT skills, being able to use Word, Excel, and PowerPoint.
What We Offer
- Financial perks: Pension scheme, length of service rewards, and referral bonuses.
- Exclusive discounts: MyPerks platform, Cycle to Work scheme, gym membership discounts, and skip hire discounts.
- Health & wellbeing: Flu jabs, eyecare vouchers, and an Employee Assistance Programme.
- Mental health support: Confidential counselling, MyPerks Wellbeing Centre, and access to trained Mental Health First Aiders.
- Family-friendly: Enhanced maternity/paternity leave, birthday off, and holiday trading scheme.
- Community engagement: Volunteer days and collaboration with local charities.
- Generous holiday: Start with 23 days, rising to 25 after 2 years, plus buy/sell options.
- Employee voice: Regular 'My Voice' surveys and follow-up check-ins to drive meaningful change.
Customer Services Executive in Newark on Trent employer: Reconomy Connect
Reconomy Connect is an exceptional employer that prioritises employee development and a supportive work culture in Newark. With a focus on sustainability, we offer our Client Relations Executives comprehensive training and opportunities for growth, all while fostering a collaborative environment where outstanding service is celebrated. Join us to make a meaningful impact in the waste and sustainability sector, backed by a dedicated team and a commitment to your professional journey.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Services Executive in Newark on Trent
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Reconomy Connect. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Reconomy Connect before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Services Executive in Newark on Trent
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Reconomy Connect:Your cover letter is your chance to shine! Tell us why you want to work at Reconomy Connect specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Reconomy Connect!
How to prepare for a job interview at Reconomy Connect
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
