Customer Services Executive

Description

At Reconomy Connect, we’re changing the way the world thinks about waste. By bringing together several of Reconomy’s market‑leading brands and specialist services, we’re leading the shift from traditional waste disposal to smart, sustainable resource management. With over 30 years of experience, we combine cutting‑edge technology with the power of people to deliver bespoke, end‑to‑end waste solutions. Our work helps customers reduce costs, improve sustainability, and meet their environmental goals, while driving real change. As part of our experienced team in Newark, you’ll join over 100 colleagues who are all working toward one shared goal: a world without waste. We do this by building strong customer relationships, understanding business challenges and creating tailored, innovative waste‑management solutions.

Details

Department: Customer Experience
Employment Type: Permanent – Full Time
Location: Newark
Reporting To: Rachael Foreman

Why Join Us?

At Reconomy Connect, Newark, our success is built on four core values:

• Community: We work hand‑in‑hand with the communities we serve, creating cleaner environments and supporting local development.
• Colleague: We believe our people are our greatest asset. We invest in your growth, well‑being, and success through training, support, and career progression.
• Customer: We are trusted by clients across the UK to deliver reliable, responsive, and innovative recycling services.
• Environment: Everything we do is driven by a passion for sustainability and a commitment to reducing landfill and carbon impact.

About The Role

Build and maintain strong relationships with our network of partners across the UK through effective communication skills, both written and verbal.

Effectively deal with customer queries through thorough investigation and effective questioning, accurately recording the process using Salesforce and providing an outstanding customer service experience.

Deliver outstanding customer service both internally and externally by adopting a proactive attitude and taking ownership of everything you work on.

Manage your own daily workload with support from regular one‑to‑one meetings with your direct manager. As a key member of the Customer Services Team, you will be required to deliver against your personal targets and therefore contribute to the overall success of the team.

Maintain customer records and service details using Salesforce so information is accurate, up‑to‑date, and can be used effectively throughout the business.

Negotiate with suppliers to ensure we deliver the most effective solutions to our customers for their waste requirements. Through this negotiation, you will secure competitive market rates while delivering best‑in‑class service to customers and maintaining company profit margins.

You will gain and expand your knowledge of your client’s industry and of the waste industry. You will use this knowledge to offer bespoke solutions to your client base in line with their needs and strategic plan without compromising legislation, service provision, or margin.

What We Need From You

You must have:

• Delivered outstanding customer service in a previous role.
• The ability to work independently while managing your time effectively and being an effective team member.
• Grade C in Maths & English GCSE.
• Basic IT skills, including proficiency in Word, Excel, and PowerPoint.

What We Offer

• Financial perks: Pension scheme, length‑of‑service rewards, and referral bonuses.
• Exclusive discounts: MyPerks platform, Cycle to Work scheme, gym membership discounts, and skip hire discounts.
• Health & wellbeing: Flu jabs, eyecare vouchers, and an Employee Assistance Programme.
• Mental health support: Confidential counselling, MyPerks Wellbeing Centre, and access to trained Mental Health First Aiders.
• Family‑friendly: Enhanced maternity/paternity leave, birthday off, and holiday trading scheme.
• Community engagement: Volunteer days and collaboration with local charities.
• Generous holiday: Start with 23 days, rising to 25 after 2 years, plus buy/sell options.
• Employee voice: Regular “My Voice” surveys and follow‑up check‑ins to drive meaningful change.