Customer Service Coordinator

At Reconomy Connect, we’re changing the way the world thinks about waste. By bringing together several of Reconomy’s market-leading brands and specialist services, we’re leading the shift from traditional waste disposal to smart, sustainable resource management. With over 30 years of experience, we combine cutting-edge technology with the power of people to deliver bespoke, end-to-end waste solutions. Our work helps customers reduce costs, improve sustainability, and meet their environmental goals - while driving real change.

The Head Office of the Recycling Loop, in Telford, you’ll join over 300 colleagues who are all working toward one shared goal: a world without waste. Specialist teams with extensive experience in sectors such as House Building, Construction, Manufacturing, Retail and Hospitality build strong customer relationships, understand business challenges and create tailored, innovative waste management solutions.

Do you have customer service experience in an office, retail or hospitality? Maybe you’re working in an administration role, but not yet had the chance to speak to customers on the phone. As Customer Service Coordinator in the Business & Industry team, your focus will be on providing exceptional service to an extensive range of customers, building and nurturing strong relationships with key contacts and providing support on a variety of communication platforms. If you are enthusiastic, driven, and ready to join a supportive team who thrive on great customer satisfaction and achieving KPIs, then look no further.

You would be expected to maintain up-to-date knowledge of the sector’s products and services, which will aid you in understanding the expectations and specific needs of the customers. It’s important that you are organised, proactive and willing to investigate customer complaints/enquiries, taking ownership of the instance and being a point of contact from start to finish.

Responsibilities:

• Provide exceptional service to a wide range of customers
• Build and nurture relationships with key contacts
• Support on multiple communication platforms
• Maintain knowledge of products and services
• Investigate and own customer complaints/enquiries from start to finish

Additional Information:

• 37.5 hours per week, Monday to Friday
• 8:30am to 5pm, with 1 hour for lunch
• This position is a 12 month fixed-term contract
• First 3 months will be working from the Telford office 5 days a week, then after the 3 months the option for hybrid working with a minimum requirement of 3 days worked from the office
• The occasional Saturday shift is a requirement and will be worked from home, 8am-12pm, on a rota basis, roughly 1 in 7 weeks, and is paid at a fixed rate

What we need from you:

• Experience in customer service, whether that be in an office, retail or hospitality
• Comfortable with working under pressure in a fast-paced environment
• Effective communication skills both written and verbal
• IT literate, a good ability with Microsoft programmes such as Word, Excel, Outlook and Teams
• Good attention to detail to ensure accuracy when placing orders

What we offer:

• Financial perks: Pension scheme, length of service rewards, and referral bonuses
• Exclusive discounts: MyPerks platform, Cycle to Work scheme, gym membership discounts, and skip hire discounts
• Health & wellbeing: Flu jabs, eyecare vouchers, and an Employee Assistance Programme
• Mental health support: Confidential counselling, MyPerks Wellbeing Centre, and access to trained Mental Health First Aiders
• Family-friendly: Enhanced maternity/paternity leave, birthday off, and holiday trading scheme
• Community engagement: Volunteer days and collaboration with local charities
• Generous holiday: Start with 23 days, rising to 25 after 2 years, plus buy/sell options
• Employee voice: Regular My Voice surveys and follow-up check-ins to drive meaningful change