Customer Service Representative in Bristol

At Reconomy Connect, we’re changing the way the world thinks about waste. By bringing together several of Reconomy’s market-leading brands and specialist services, we’re leading the shift from traditional waste disposal to smart, sustainable resource management. With over 30 years of experience, we combine cutting‑edge technology with the power of people to deliver bespoke, end‑to‑end waste solutions. Our work helps customers reduce costs, improve sustainability, and meet their environmental goals while driving real change.

Why Join Us?

• Community: We work hand‑in‑hand with the communities we serve, creating cleaner environments and supporting local development.
• Colleague: We believe our people are our greatest asset. We invest in your growth, wellbeing, and success through training, support, and career progression.
• Customer: We are trusted by clients across the UK to deliver reliable, responsive, and innovative recycling services.
• Environment: Everything we do is driven by a passion for sustainability and a commitment to reducing landfill and carbon impact.

About the Role

You will join a close‑knit team providing waste and recycling solutions to businesses across the UK. You will develop relationships with customers to provide excellent service as their primary point of contact for all enquiries, mainly via email and some calls. You will use problem‑solving skills to resolve issues and organizational skills to ensure services run smoothly. As you learn your customers’ needs, you will identify new sales opportunities. You will be supported to learn the industry, our products, and services, with a strong numeracy ability underpinning your work. You must enjoy working as part of a team both within your immediate group and across the business, assisting Account Managers with mobilising new contracts. A good ability with IT is required to use the computer systems that manage customer interactions, and you must communicate effectively both in writing and verbally. The team enjoys time together outside work, with opportunities to participate in team activities, fundraising, and celebrations.

Additional Information

37.5 hours a week, Monday‑Friday. Based at our Bristol office (BS3 1TF). Customer Service Representative is a job title used for advertising purposes only; the internal job title is Customer Account Executive.

What We Need From You

• Experience in customer service, whether that be in an office, retail or hospitality setting.
• Comfortable working under pressure in a fast‑paced environment.
• Effective communication skills, both written and verbal.
• IT literacy and good ability with Microsoft programmes such as Word, Excel, Outlook and Teams.
• Good attention to detail to ensure accuracy when placing orders.

What We Offer

• Financial perks: Pension scheme, length of service rewards, and referral bonuses.
• Exclusive discounts: MyPerks platform, Cycle to Work scheme, gym membership discounts, and skip hire discounts.
• Health & wellbeing: Flu jabs, eyecare vouchers, and an Employee Assistance Programme.
• Mental health support: Confidential counselling, MyPerks Wellbeing Centre, and access to trained Mental Health First Aiders.
• Family‑friendly: Enhanced maternity/paternity leave, birthday off, and holiday trading scheme.
• Community engagement: Volunteer days and collaboration with local charities.
• Generous holiday: Start with 23 days, rising to 25 after 2 years, plus buy/sell options.
• Employee voice: Regular ‘My Voice’ surveys and follow‑up check‑ins to drive meaningful change.