At a Glance
- Tasks: Be the friendly first point of contact, guiding individuals to vital support services.
- Company: Join ReConnect Gloucestershire, a community-focused organisation dedicated to reducing isolation.
- Benefits: Flexible hours, 25 days annual leave, and comprehensive training provided.
- Other info: Opportunity for career growth in a supportive team environment.
- Why this job: Make a real difference in people's lives while building inclusive communities.
- Qualifications: Passion for helping others, strong communication skills, and IT proficiency required.
The predicted salary is between 30000 - 40000 £ per year.
Are you motivated by helping people feel supported, connected, and truly seen? This role plays a central part in ensuring individuals can access the groups and services that make a real difference to their wellbeing. As our Referral Coordinator, you will be the friendly and reliable first point of contact for new referrals, guiding people through the process with clarity, compassion, and efficiency. You’ll help create welcoming, inclusive pathways into our groups and befriending services, ensuring each person is matched with the support that best meets their needs. By keeping our referral processes running smoothly, maintaining accurate records, and working closely with our Group Development Coordinator and Volunteers Manager, you’ll play a vital role in helping individuals across Gloucestershire feel confident, connected, and ready to take their next step.
What You’ll Do
- Process incoming referrals, ensuring all documentation is complete, accurate, and up to date.
- Support individuals without internet access by completing referral forms over the phone.
- Liaise with referrers (carers, family members, healthcare professionals) to clarify information or request missing details.
- Work closely with the Groups Coordinator and Volunteers Manager to confirm service availability and allocate suitable places.
- Allocate participants to appropriate groups or befriending services and notify the Volunteers Manager of any required Initial Visits.
- Maintain accurate referral records in the Upshot database and manage reminder email lists.
- Provide clear and timely communication to referrers and participants regarding referral progress and outcomes.
- Gather and record feedback after a participant’s first group session.
- Monitor participant engagement via Upshot, follow up with those who have not attended, and assess ongoing support needs.
- Provide administrative and operational support to the Groups Coordinator and Volunteers Manager during quieter periods.
- Assist with inputting and maintaining group registers to ensure accurate attendance data.
- Provide occasional in‑group support or cover at groups across Gloucestershire as required.
About You
- A genuine passion for empowering individuals and building inclusive communities.
- Excellent interpersonal and communication skills, with the ability to listen.
- Strong IT skills, including proficiency in email, Microsoft Office Suite (Word, Excel, Outlook).
- A proactive and adaptable approach, with the ability to work independently and as part of a team.
- Strong organisational and time‑management skills, with the ability to prioritise tasks effectively.
- Access to your own transport for travel across Gloucestershire (mileage expenses covered).
- Experience working in the voluntary, community, and social enterprise sector.
- A good understanding of the statutory and community‑sector landscape in Gloucestershire.
- Experience working with individuals affected by disabilities or long‑term health conditions.
What We Offer
- 7.5 hours per week – flexible working hours (to be agreed), including 4 hours office‑based and 3.5 hours flexible working.
- Fixed‑term contract until June 2027, with the potential for extension subject to funding.
- Comprehensive training, including safeguarding and equality, diversity, and inclusion.
- 25 days’ annual leave (full‑time equivalent), plus bank holidays.
- A supportive and friendly team environment.
Our Commitment to You
We value diversity and inclusion and encourage applications from all backgrounds. We welcome applications in various formats, including written accounts, short films, or voice recordings. We are looking for people who align with our values and share our commitment to helping people and the planet.
About ReConnect Gloucestershire CIC: For over 12 years ReConnect has been dedicated to reducing isolation and empowering individuals living with long‑term health conditions. We became a Community Interest Company four years ago, to strengthen the provision of peer befriending and support groups and foster a sense of community, enabling people to lead fulfilling lives. Join us as we shape our new strategy and expand our impact across Gloucestershire!
Referral Coordinator employer: ReConnect Gloucestershire CIC
ReConnect Gloucestershire CIC is an exceptional employer that prioritises the wellbeing of both its employees and the community. With a strong commitment to diversity and inclusion, we offer flexible working hours, comprehensive training, and a supportive team environment, all while empowering individuals across Gloucestershire to lead fulfilling lives. Join us in making a meaningful impact as we expand our services and foster connections within the community.
Contact Details:
ReConnect Gloucestershire CIC Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Referral Coordinator
✨Tip Number 1
Network like a pro! Reach out to your connections and let them know you're on the hunt for a Referral Coordinator role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Practice your pitch! When you get the chance to chat with potential employers, be ready to share why you're passionate about helping individuals feel supported and connected. Your enthusiasm can really make you stand out!
✨Tip Number 3
Stay organised! Keep track of all your applications and follow up with a friendly email if you haven’t heard back after a week or two. It shows you're keen and keeps you on their radar.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from our site, so don’t hesitate to submit your details there. It’s a great way to show your interest in being part of our supportive team.
We think you need these skills to ace Referral Coordinator
Some tips for your application 🫡
Show Your Passion:Let us see your genuine passion for helping others in your application. Share personal experiences or motivations that drive you to support individuals and build inclusive communities.
Be Clear and Concise:When filling out your application, keep your language clear and to the point. We appreciate straightforward communication, so make sure to highlight your relevant skills and experiences without any fluff.
Tailor Your Application:Make sure to tailor your application to the Referral Coordinator role. Use keywords from the job description to show us that you understand what we’re looking for and how you can contribute to our mission.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss any important details about the role.
How to prepare for a job interview at ReConnect Gloucestershire CIC
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Referral Coordinator. Familiarise yourself with the key tasks mentioned in the job description, such as processing referrals and liaising with referrers. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Interpersonal Skills
As a Referral Coordinator, you'll need to connect with people from various backgrounds. Prepare examples of how you've effectively communicated and supported individuals in the past. Highlight your ability to listen and empathise, as these skills are crucial for making people feel seen and supported.
✨Demonstrate Your Organisational Skills
The role requires strong organisational abilities, so be ready to discuss how you manage your time and prioritise tasks. You might want to share specific tools or methods you use to keep track of multiple referrals and ensure everything runs smoothly. This will show that you can handle the demands of the position.
✨Ask Thoughtful Questions
At the end of the interview, take the opportunity to ask insightful questions about the team, the referral process, or the community impact of the organisation. This not only shows your enthusiasm but also helps you gauge if the company aligns with your values and goals.
