At a Glance
- Tasks: Help individuals access vital services and support for their wellbeing.
- Company: ReConnect Gloucestershire CIC, dedicated to reducing isolation and empowering communities.
- Benefits: Flexible hours, comprehensive training, 25 days annual leave, and a supportive team.
- Other info: Join us in shaping our strategy and expanding our impact across Gloucestershire.
- Why this job: Make a real difference in people's lives while building inclusive communities.
- Qualifications: Passion for helping others, strong communication skills, and IT proficiency.
The predicted salary is between 30000 - 40000 € per year.
Are you motivated by helping people feel supported, connected, and truly seen? This role plays a central part in ensuring individuals can access the groups and services that make a real difference to their wellbeing. As our Referral Coordinator, you will be the friendly and reliable first point of contact for new referrals, guiding people through the process with clarity, compassion, and efficiency. You’ll help create welcoming, inclusive pathways into our groups and befriending services, ensuring each person is matched with the support that best meets their needs. By keeping our referral processes running smoothly, maintaining accurate records, and working closely with our Group Development Coordinator and Volunteers Manager, you’ll play a vital role in helping individuals across Gloucestershire feel confident, connected, and ready to take their next step.
What You’ll Do
- Process incoming referrals, ensuring all documentation is complete, accurate, and up to date.
- Support individuals without internet access by completing referral forms over the phone.
- Liaise with referrers (carers, family members, healthcare professionals) to clarify information or request missing details.
- Work closely with the Groups Coordinator and Volunteers Manager to confirm service availability and allocate suitable places.
- Allocate participants to appropriate groups or befriending services and notify the Volunteers Manager of any required Initial Visits.
- Maintain accurate referral records in the Upshot database and manage reminder email lists.
- Provide clear and timely communication to referrers and participants regarding referral progress and outcomes.
- Gather and record feedback after a participant’s first group session.
- Monitor participant engagement via Upshot, follow up with those who have not attended, and assess ongoing support needs.
- Provide administrative and operational support to the Groups Coordinator and Volunteers Manager during quieter periods.
- Assist with inputting and maintaining group registers to ensure accurate attendance data.
- Provide occasional in‑group support or cover at groups across Gloucestershire as required.
About You
- A genuine passion for empowering individuals and building inclusive communities.
- Excellent interpersonal and communication skills, with the ability to listen.
- Strong IT skills, including proficiency in email, Microsoft Office Suite (Word, Excel, Outlook).
- A proactive and adaptable approach, with the ability to work independently and as part of a team.
- Strong organisational and time‑management skills, with the ability to prioritise tasks effectively.
- Access to your own transport for travel across Gloucestershire (mileage expenses covered).
- Experience working in the voluntary, community, and social enterprise sector.
- A good understanding of the statutory and community‑sector landscape in Gloucestershire.
- Experience working with individuals affected by disabilities or long‑term health conditions.
What We Offer
- 7.5 hours per week – flexible working hours (to be agreed), including 4 hours office‑based and 3.5 hours flexible working.
- Fixed‑term contract until June 2027, with the potential for extension subject to funding.
- Comprehensive training, including safeguarding and equality, diversity, and inclusion.
- 25 days’ annual leave (full‑time equivalent), plus bank holidays.
- A supportive and friendly team environment.
Our Commitment to You
We value diversity and inclusion and encourage applications from all backgrounds. We welcome applications in various formats, including written accounts, short films, or voice recordings. We are looking for people who align with our values and share our commitment to helping people and the planet.
About ReConnect Gloucestershire CIC: For over 12 years ReConnect has been dedicated to reducing isolation and empowering individuals living with long‑term health conditions. We became a Community Interest Company four years ago, to strengthen the provision of peer befriending and support groups and foster a sense of community, enabling people to lead fulfilling lives. Join us as we shape our new strategy and expand our impact across Gloucestershire!
Referral Coordinator in Gloucester employer: ReConnect Gloucestershire CIC
ReConnect Gloucestershire CIC is an exceptional employer that prioritises the wellbeing of both its employees and the community. With a strong commitment to diversity and inclusion, we offer flexible working hours, comprehensive training, and a supportive team environment, all while empowering individuals across Gloucestershire to lead fulfilling lives. Join us in making a meaningful impact as we expand our services and foster connections within the community.
Contact Detail:
ReConnect Gloucestershire CIC Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Referral Coordinator in Gloucester
✨Tip Number 1
Network like a pro! Reach out to your connections and let them know you're on the hunt for a Referral Coordinator role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Practice your pitch! When you get the chance to chat with potential employers, be ready to share why you're passionate about helping individuals feel supported. A genuine connection can make all the difference.
✨Tip Number 3
Stay organised! Keep track of the roles you've applied for and follow up with a friendly email if you haven't heard back. It shows your enthusiasm and keeps you on their radar.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from our site, so make sure to check it out regularly for the latest opportunities. Plus, it’s a great way to show your interest in being part of our community.
We think you need these skills to ace Referral Coordinator in Gloucester
Some tips for your application 🫡
Be Yourself:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your passion for helping others and how it aligns with our mission.
Tailor Your Application:Make sure to customise your application to highlight your relevant experience and skills. Show us how your background in the voluntary or community sector makes you a perfect fit for the Referral Coordinator role.
Show Your Communication Skills:Since this role involves a lot of communication, give us examples of how you've effectively communicated with others in the past. Whether it's through emails, phone calls, or face-to-face interactions, we want to know how you connect with people.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do!
How to prepare for a job interview at ReConnect Gloucestershire CIC
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Referral Coordinator. Familiarise yourself with the key tasks mentioned in the job description, like processing referrals and liaising with referrers. This will help you demonstrate your knowledge and show how your skills align with what they’re looking for.
✨Showcase Your Interpersonal Skills
Since this role is all about connecting with people, be ready to share examples of how you've effectively communicated and supported individuals in the past. Think of specific situations where you’ve shown compassion and clarity, as these qualities are crucial for the position.
✨Prepare Questions That Matter
Interviews are a two-way street! Prepare thoughtful questions that reflect your interest in the role and the organisation. Ask about their approach to community engagement or how they measure the success of their referral processes. This shows you’re genuinely invested in making a difference.
✨Demonstrate Your Organisational Skills
As a Referral Coordinator, you'll need to juggle multiple tasks efficiently. Be prepared to discuss how you manage your time and keep records accurate. Share any tools or methods you use to stay organised, as this will highlight your ability to handle the demands of the role.
