Account Manager – Strategic Accounts (EMEA)

Location: London (1–2 days per week in office – London or Brighton) | Flexible/remote options available

Salary: £190k OTE (60/40 split)

Company Overview

A global Tax SaaS leader backed by a Top 20 Private Equity firm, with aggressive $bn growth plans. The business has a strong international footprint and serves complex, multi-entity organisations across EMEA with a full suite of tax automation, compliance, and reporting solutions.

The Role

We are looking for a Customer Account Manager to join the Account Management team and make a significant contribution to regional revenue growth.

Own a portfolio of strategic EMEA accounts, driving upsell and cross-sell across a comprehensive Tax SaaS suite including:

• Tax Reporting & Tax Returns
• E-Invoicing / Live Reporting
• Item Classification
• Cross-Border Solutions
• Tax Research

Working closely with Customer Success, you will build deep knowledge of your customers’ businesses and deliver a best-in-class client experience while expanding revenue.

Key Responsibilities

• Own and grow a portfolio of strategic EMEA accounts
• Drive upsell and cross-sell pipeline and revenue
• Build relationships across organisations up to executive level
• Develop and execute account and territory plans
• Generate leads within existing accounts through campaigns and networking
• Deliver presentations, demos, and webinars
• Manage pipeline, forecasting, and risk analysis via Salesforce
• Negotiate contracts and commercial agreements
• Partner closely with Customer Success to drive retention and expansion
• Collaborate with partners in co-sell/referral motions

Requirements

Essential

• Proven quota‑carrying Account Management experience in Fintech / SaaS
• Strong track record of upsell & cross‑sell within named accounts
• Experience selling into the Office of the CFO / Finance stakeholders
• Strategic, consultative sales approach
• Strong relationship management and retention experience
• Territory and account planning discipline
• Ability to manage multiple opportunities simultaneously
• Experience working cross‑functionally (Customer Success, Sales, Partners)

Nice to Have

• Knowledge of Indirect Tax / VAT / Tax SaaS
• Experience with E‑invoicing / CTC regulations
• Background in industries such as retail, software, logistics, finance, or tax
• Multilingual (German, French, Italian, Spanish advantageous)

AI & Culture

This is an AI‑first organisation where AI is embedded across workflows, decision‑making, and products.

• You will actively use AI tools to improve efficiency and outcomes
• Apply AI to solve business challenges and drive results
• Stay current with AI trends and share learnings across the team

Training & Development

• Structured onboarding and certification programme
• 1:1 sessions with Solution Engineers / Consultants
• AI‑enabled training and guided learning
• In‑office coaching and development

Benefits

• Competitive OTE (£190k, 60/40 split)
• Bonus eligibility
• Private medical, life & disability insurance
• Paid time off & parental leave
• Strong DEI culture with employee resource groups and leadership sponsorship