Head of Sales Services

Location: Hybrid (min. 3 days per week in office) - Newcastle upon Tyne

Recognition One are delighted to be partnered with one of the North East's most exciting businesses. Our client is a leading, multi-award winning B2B outsourced demand and lead generation business who support major enterprise organisations to boost pipeline, sales profits and revenues.

About the Role

They are seeking an experienced, dynamic, and strategic leader to join their growing team as Head of Service Delivery. In this pivotal role, you will oversee and drive the success of the Outsource Sales Development delivery department consisting of over 50 SDRs and 6 Team Leaders. The role is leading that team that delivers high-performance sales and lead generation strategies. You’ll play a key part in driving customer retention, growth, and overall success, all while ensuring that best practices are maintained and continuously improved. This is an exciting opportunity to be part of a mission to shape the future of sales excellence and make a real impact in the world of demand generation.

Key Responsibilities

• Lead the Outsourced Lead Generation Service department, ensuring that high-performance standards and best practices are implemented and maintained across the team.
• Develop and mentor sales team leaders, driving performance, skill development, and fostering a culture of collaboration and accountability.
• Continuously optimize service delivery for efficiency and quality, ensuring compliance with policies and processes.
• Champion a customer-focused approach, building strong relationships and resolving complex issues efficiently.
• Drive financial performance, aligning with operational targets to exceed retention and growth goals.
• Analyse and report key performance data to assess the effectiveness of service delivery, providing senior leadership with actionable insights.

Who They’re Looking For

You’re an ideal fit for this role if you are:

• A strategic leader who leads by example and is passionate about driving a high-performance culture.
• Eager to grow your career in a fast-paced, supportive environment with strong mentorship.
• Committed to delivering impactful results that contribute directly to the growth and success of the business and its customers.

Desired Skills & Experience

• Proven experience in managing SDR teams and executing outbound sales strategies.
• A track record of successfully managing, retaining, and growing customer accounts.
• Exposure to solution selling methodologies and experience in people development.
• Proficiency in performance data analysis and presenting actionable insights to stakeholders.
• Familiarity with CRM software and sales engagement tools (e.g., HubSpot, Salesloft).
• Proven ability to lead teams through change and navigate dynamic, fast-paced environments.

Benefits

• Competitive salary with performance bonuses
• Annual bonus scheme
• Expenses-paid team and company retreats
• Enhanced parental leave & pay
• Hybrid work schedule: 3 days in the office weekly
• Home office equipment provided
• 25 days of annual leave (rising by 1 day per year) plus bank holidays
• Perks include retail discounts, gym membership subsidies, and more.

Why Join?

This is a unique opportunity to take on a leadership role in a rapidly evolving industry. You’ll be part of a team that values innovation, accountability, and results, while having a direct impact on the growth of both the business and its customers. If you are a passionate, results-driven leader with experience in service delivery and sales, we’d love to hear from you!

Recognition One and its client are proud to be equal opportunity employers. We will consider qualified applicants without regard to race, colour, creed, religion, sex, sexual orientation, gender identity, national origin, citizenship, disability status, medical condition, pregnancy, protected veteran status or any other characteristic protected by federal, state, or local law. We will also consider qualified applicants with arrest and conviction records consistent with local law.