At a Glance
- Tasks: Drive customer success and growth in a fast-paced SaaS environment.
- Company: Join a forward-thinking company passionate about emerging tech.
- Benefits: Competitive salary, share options, 25 days holiday, and private healthcare.
- Other info: Dynamic role with opportunities for public speaking and industry representation.
- Why this job: Make a real impact by helping customers thrive with innovative solutions.
- Qualifications: 3-5 years in Customer Success or Account Management, especially in Payments or Crypto.
The predicted salary is between 55000 - 65000 £ per year.
We’re looking for a passionate and experienced Customer Success Manager. If you thrive in SaaS, love working with enterprise customers, and are excited by emerging tech — this could be your next move.
You will:
- Own a portfolio of customers across EMEA, driving adoption, retention & growth
- Onboard, train, and partner with customers to ensure long-term success
- Identify upsell opportunities and lead the full sales cycle for non-enterprise accounts
- Collaborate with Account Executives to grow enterprise accounts
- Be the voice of the customer, feeding insights back into product and strategy
What we’re looking for:
- 3–5 years’ experience in Customer Success or Account Management in Payments or Crypto
- Strong experience managing Enterprise FSI customers
- Strong track record of retention, upsells, and quota achievement
- Experience across EMEA
- Excellent communicator with strong relationship-building skills
- Analytical mindset - able to spot trends and opportunities from customer data
- Curious, adaptable, and resilient - you thrive in fast-moving, emerging markets
Nice to have:
- Knowledge of AML, digital assets, or blockchain/Web3
- Enjoy public speaking and representing at industry events
What’s on offer:
- Competitive salary + share options
- 25 days holiday + birthday off + enhanced parental leave
- Private healthcare & mental health support
Recognition One and its client are proud to be equal opportunity employers. We will consider qualified applicants without regard to race, colour, creed, religion, sex, sexual orientation, gender identity, national origin, citizenship, disability status, medical condition, pregnancy, protected veteran status or any other characteristic protected by federal, state, or local law. We will also consider qualified applicants with arrest and conviction records consistent with local law.
Customer Success Manager employer: Recognition One
Recognition One is an exceptional employer that prioritises employee well-being and professional growth, offering fully remote working and flexible hours to suit your lifestyle. With a strong focus on team collaboration and regular social events, we foster a supportive work culture where innovation thrives, and employees are encouraged to leverage technology for efficiency. Join us to be part of a dynamic team that values your contributions and invests in your development.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Manager
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Recognition One. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Recognition One before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Success Manager
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Recognition One:Your cover letter is your chance to shine! Tell us why you want to work at Recognition One specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Recognition One!
How to prepare for a job interview at Recognition One
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
