At a Glance
- Tasks: Support patient care and ensure a top-notch experience in a healthcare setting.
- Company: Join Re:Cognition Health, a leader in cognitive impairment services with ambitious growth plans.
- Benefits: Enjoy competitive salary, generous leave, private health insurance, and professional development opportunities.
- Other info: Be part of a team that values individual patient experiences and holistic care.
- Why this job: Make a real difference in patients' lives while working in a dynamic and supportive environment.
- Qualifications: Experience in healthcare, excellent communication skills, and a passion for patient care.
About the Company
Re:Cognition Health is a leading provider of clinical services specialising in cognitive impairment. We deliver expert clinical care to private patients and are one of the foremost providers of clinical trials in the world and deliver award winning medico-legal services. The Company is highly innovative, currently operating from four locations and has ambitious plans to expand geographically. We value people who are dedicated, hardworking and looking to contribute to the continued growth of the business.
The role is to support the smooth and efficient running of our private services, ensuring patients receive a high end customer experience. As part of a team, this role ensures patients are welcomed and looked after and that all administrative duties are performed in a professional, timely and accurate way.
You will be expected to:
- Book in patients for London based site and any other sites with private practice, discussing services and products with patients and consultants.
- Answer all correspondence that comes in, via email, post and telephone calls in a timely fashion.
- Liaise with consultants and clinicians to develop service culture and clinician satisfaction.
- Liaise with patients to develop service culture and patient satisfaction.
- Manage clinic diaries and ensure that appointments run to time liaising with consultants, patients and support team.
- Manage systems and data enquiries, supporting expedient resolution.
- Implement process changes, and support roll out to all services/sites.
- Support data reporting processes.
The Candidate
To be considered for our Patient Coordinator role, you will have the following skills and experience:
- Essential: Experience of working in a health care setting.
- Experience of working with private consultants and private patients.
- Excellent presentation and communications skills.
- Desirable: Awareness of neurological conditions, like dementia.
- International experience/being bilingual.
Package
Salary: £32,000 - £35,000 dependent on experience.
Benefits:
- Continuous professional development.
- 25 - 30 Days Annual Leave + Bank Holidays.
- Private Health Insurance.
- Life insurance.
- Employee Assistance Program.
- Pension Scheme.
- Perkbox.
- Free Mortgage Advisor Scheme.
- Electric Vehicle Scheme.
If you are interested in joining a team that sees each patient as an individual, delivering a holistic and high quality experience, we'd like to hear from you.
Patient Coordinator - London employer: Re:Cognition Health
Re:Cognition Health is an exceptional employer, offering a dynamic work environment in London where innovation meets compassionate care. With a strong focus on employee growth through continuous professional development and a comprehensive benefits package, including private health insurance and generous annual leave, we foster a culture that values dedication and teamwork. Join us to make a meaningful impact in the lives of our patients while enjoying unique perks like an Electric Vehicle Scheme and a supportive workplace atmosphere.
StudySmarter Expert Advice🤫
We think this is how you could land Patient Coordinator - London
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like Re:Cognition Health.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at Re:Cognition Health.
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like Re:Cognition Health, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at Re:Cognition Health.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at Re:Cognition Health.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to Re:Cognition Health. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at Re:Cognition Health. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at Re:Cognition Health
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research Re:Cognition Health’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
