At a Glance
- Tasks: Support our clinics by managing patient interactions and administrative duties.
- Company: Join Re:Cognition Health, a leader in cognitive impairment clinical services.
- Benefits: Enjoy 25 days annual leave, private health insurance, and continuous professional development.
- Other info: Opportunity for career growth in a friendly, multi-disciplinary environment.
- Why this job: Make a real difference in patients' lives while working in a dynamic, supportive team.
- Qualifications: 1 year of healthcare secretarial experience and excellent customer service skills required.
The predicted salary is between 32000 - 35000 £ per year.
Re:Cognition Health is a leading provider of clinical services specialising in cognitive impairment. We deliver expert clinical care to private patients and are one of the foremost providers of clinical trials in the world. Our multi-disciplinary team works collaboratively to provide a full service, patient-centred approach using the latest progressive medical research and evidence-based treatments.
The role is to support the smooth and efficient running of our clinics and services, ensuring patients are welcomed and looked after and that all administrative duties are performed in a professional, timely and accurate way. We are seeking enthusiastic and proactive individuals who enjoy patient contact and working in a busy, friendly, multi-disciplinary team environment to support us in the delivery of a quality service.
- Support the overall running of our clinical services, maximising clinical bookings.
- Meet and greet patients/carers providing a welcoming environment and highly positive first impression of the practice.
- Liaison with consultants and clinicians to develop service culture and clinician satisfaction.
- Ensure the smooth running of the reception area and consulting rooms.
- Confidently manage busy patient areas.
- Discuss services and products with patients and consultants.
- Booking in patients and supporting administration for other sites, as and when required.
- Typing and formatting medical letters.
- Completing referrals and diagnostic referrals.
- Managing clinic diaries and ensuring that appointments run to time liaising with consultants, patients and the wider team.
- Creating invoices and collecting payments on the day of the patient's appointment.
- Liaising with insurance companies and following up outstanding accounts.
- Working as part of a rota system to cover extended clinic hours.
- Credit control for self-pay patients and attending weekly debtors meeting.
The Candidate
The successful candidate will have great organisational skills and will be able to prioritise their workload. A high standard of work presentation and accuracy are essential. Secretarial experience of a minimum of 1 year within healthcare is essential. Working on site in our clinic in London is essential. Experience in delivering private services is highly desirable.
- Requires excellent customer service skills.
- Strong administration skills and experience are essential.
- Good communication skills.
- To act in a professional and caring manner towards patients, visitors and colleagues at all times.
Benefits
- Continuous professional development.
- 25 Days Annual Leave, increasing to 30 + Bank Holidays.
- Private Health Insurance.
- Life insurance.
- Employee Assistance Program.
- Pension Scheme.
- Perkbox.
- Free Mortgage Advisor Scheme.
- Electric Vehicle Scheme.
Salary: £32,000 - £35,000 per annum, depending on experience.
Contract: Permanent, full time.
Medical Secretary - London employer: Re:Cognition Health
Re:Cognition Health is an exceptional employer, offering a dynamic and supportive work environment in the heart of London. With a strong commitment to employee growth through continuous professional development and a comprehensive benefits package, including private health insurance and generous annual leave, we foster a culture of collaboration and excellence. Join our passionate team dedicated to transforming cognitive healthcare and be part of a pioneering organisation at the forefront of clinical research.
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