At a Glance
- Tasks: Support our clinics by managing patient interactions and administrative duties.
- Company: Join Re:Cognition Health, a leader in cognitive impairment clinical services.
- Benefits: Enjoy 25 days annual leave, private health insurance, and continuous professional development.
- Other info: Opportunities for career growth and a friendly, collaborative work environment.
- Why this job: Make a real difference in patients' lives while working in a dynamic, supportive team.
- Qualifications: 1 year of healthcare secretarial experience and excellent customer service skills required.
The predicted salary is between 32000 - 35000 £ per year.
Re:Cognition Health is a leading provider of clinical services specialising in cognitive impairment. We deliver expert clinical care to private patients and are one of the foremost providers of clinical trials in the world. Utilising the latest progressive medical research and evidence-based treatments, we are passionate about transforming and optimising cognitive performance through education, clinical excellence and by providing access to emerging treatments.
The Re:Cognition Health Clinics in London, Winchester, Birmingham, and Bristol and four USA sites are major centres for international trials of disease-modifying and new symptomatic drugs for Alzheimer’s disease and other neurological conditions in adults and children. Our multi-disciplinary team work collaboratively to provide a full service, patient-centred approach using the latest progressive medical research and evidence-based treatments.
The role is to support the smooth and efficient running of our clinics and services, ensuring patients are welcomed and looked after and that all administrative duties are performed in a professional, timely and accurate way. We are seeking enthusiastic and proactive individuals who enjoy patient contact and working in a busy, friendly, multi-disciplinary team environment to support us in the delivery of a quality service.
You will work collaboratively to provide secretarial and administrative services, supporting the Consultants' clinics, working closely with the onsite manager and Private Practice Manager. We value people who share the same passion for research, dedication to their area of expertise, are hardworking and want to be part of our growth and success.
- To support the overall running of our clinical services, maximising clinical bookings.
- Meet and greet patients/carers providing a welcoming environment and highly positive first impression of the practice.
- Liaison with consultants and clinicians to develop service culture and clinician satisfaction.
- Ensure the smooth running of the reception area and consulting rooms.
- Confidently manage busy patient areas.
- Discussing services and products with patients and consultants.
- Booking in patients and supporting administration for other sites, as and when required.
- Typing and formatting medical letters.
- Completing referrals and diagnostic referrals.
- Managing clinic diaries and ensuring that appointments run to time liaising with consultants, patients and wider team.
- Creating invoices and collecting payments on the day of the patient’s appointment.
- Liaising with insurance companies and following up outstanding accounts.
- Working as part of a rota system to cover extended clinic hours.
- Credit control for self-pay patients and attending weekly debtors meeting.
The Candidate
The successful candidate will have great organisational skills and will be able to prioritise their workload. A high standard of work presentation and accuracy are essential. Secretarial experience of a minimum of 1 year within healthcare is essential. Working on site in our clinic in London is essential. Experience in delivering private services is highly desirable.
- Requires excellent customer service skills.
- Strong administration skills and experience are essential.
- Good communication skills.
- To act in a professional and caring manner towards patients, visitors and colleagues at all times.
Benefits
- Continuous professional development.
- 25 Days Annual Leave, increasing to 30 + Bank Holidays.
- Private Health Insurance.
- Life insurance.
- Employee Assistance Program.
- Pension Scheme.
- Perkbox.
- Free Mortgage Advisor Scheme.
- Electric Vehicle Scheme.
Salary: £32,000 - £35,000 per annum, depending on experience.
Contract: Permanent, full time.
Medical Secretary - London in City of Westminster employer: Re:cognition Health Clinics
Re:Cognition Health is an exceptional employer, offering a dynamic and supportive work environment in the heart of London. With a strong commitment to employee growth through continuous professional development and a comprehensive benefits package, including private health insurance and generous annual leave, we foster a culture of collaboration and excellence. Join our passionate team dedicated to transforming cognitive healthcare and enjoy the unique opportunity to be part of groundbreaking clinical trials while making a meaningful impact on patients' lives.
Contact Details:
Re:cognition Health Clinics Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Medical Secretary - London in City of Westminster
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like Re:cognition Health Clinics.
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We think you need these skills to ace Medical Secretary - London in City of Westminster
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at Re:cognition Health Clinics.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at Re:cognition Health Clinics.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to Re:cognition Health Clinics. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at Re:cognition Health Clinics. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at Re:cognition Health Clinics
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research Re:cognition Health Clinics’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
