Savings Operations Manager (London Area)

Hello, We are Recognise Bank. Our vision is to become the UK’s leading business bank, providing tailored lending and savings solutions designed to meet the unique needs of modern SMEs. Founded in 2017 by experienced business owners, Recognise Bank was born out of a shared frustration with the traditional banking industry’s lack of understanding, flexibility, and certainty for small and medium-sized businesses. We believed there was a better way to serve the SME community—and we set out to create it. In 2021, we received our banking licence and quickly built a strong community of loyal business customers, supported by our dedicated, diverse, and expert team. At Recognise Bank, our customers are at the heart of everything we do. We offer a range of flexible lending solutions and secure, FSCS-protected savings accounts with competitive interest rates, empowering businesses to thrive with confidence.

About the role: As the Savings Operations Manager, you'll be at the forefront of shaping and driving the strategy behind our business and retail deposit operations. Your main focus will be ensuring operational excellence, overseeing third-party suppliers, and delivering outstanding customer service across every step of the customer journey. Collaborating closely with different teams, you'll play a key role in designing and executing the roadmap for our deposit products and operations, all while staying attuned to customer needs, market trends, and competitor activities to guide our strategic direction.

Key Responsibilities

• Savings Strategy & Roadmap: Develop a strategy for business and retail deposits with ExCo, the Product team and key third parties, e.g. Newcastle Strategic Solutions (NSSL). Collaborate with Treasury and Product teams to identify new product and channel opportunities. Provide insights into customer needs, market trends, and competitor analysis to shape strategy.
• Third Party Supplier Management: Manage the relationship with NSSL, covering all savings operations. Optimise operational processes for efficiency, accuracy, and customer satisfaction. Oversee operations on deposit aggregator platforms, ensuring smooth product launches and competitive positioning. Conduct annual supplier reviews and manage change requests, ensuring timely delivery.
• Service and Operational Excellence: Ensure NSSL provides exceptional service, monitoring SLAs and quality standards. Resolve customer complaints and escalate issues to improve satisfaction. Analyse data to identify trends and drive process improvements.
• Additional Responsibilities: Manage rate changes, product launches, and removals, ensuring accurate documentation. Monitor risks and develop mitigation strategies for deposit products. Stay updated on industry regulations to ensure compliance. Generate reports on performance, metrics, and KPIs for stakeholders. Collaborate with internal teams for smooth execution of initiatives. Conduct post-implementation reviews to drive continuous improvement.

Required Qualifications

• 3+ years of experience in deposit operations management, within the banking industry.
• Understanding of the business and retail savings markets, including different product types, customer needs, competitors, etc.
• Experience in managing third-party relationships.
• Strong knowledge of banking regulations and compliance related to deposit products.
• Proficiency in data analysis tools, and Microsoft Office Suite.

Why join?

• Generous Time Off: 25 days of annual leave plus bank holidays.
• Work From Anywhere: 4 weeks of Work From Anywhere allowance per year.
• Learning & Development: Support for professional growth through tailored training and development programs.
• Hybrid Working: Flexible working model with 3 days in the office and 2 days remote per week.

Recognise Bank is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.