Technology Lead in London

Hello, We are Recognise Bank; a modern business bank built to support the UK's SMEs with tailored lending and savings solutions. Founded in 2017 by experienced business owners, we set out to challenge traditional banking by offering more flexibility, understanding, and practical support to help businesses thrive. Since receiving our banking licence in 2021, we've built a loyal customer base and a strong, diverse team that puts people first.

Our vision is building stronger futures with bespoke financial solutions. We understand that no two financial needs are the same, which is why we work closely with UK SMEs and individuals to unlock potential others often overlook. Through smart, flexible lending and savings products, we're here to build and grow stronger futures for lasting success.

Our values shape how we work and grow together:

• Can do, will do: We take ownership, solve problems, and adapt as our customers' needs evolve.
• Be brilliant: We show up with curiosity and energy, always striving for better.
• Do the right thing: We act with integrity, responsibility, and care in everything we do.
• Make a difference: We focus on impact, helping our customers, colleagues, and communities succeed.

About the role: As a Technology Lead, you will own the end-to-end design, delivery, and stability of the bank's platforms, integrations, and internal applications. You will ensure resilient, secure, and well-controlled services connecting core systems including Mambu, nCino, Salesforce, D365, Corezoid, and internal platforms. You will set and enforce a best-in-class software delivery lifecycle, enabling autonomous teams through clear standards and guardrails while holding a strong line on quality.

You will define KPIs to measure delivery, stability, and performance, and challenge substandard outcomes even under tight deadlines. As part of this role you will build the bank's in-house integration capability, reducing reliance on Corezoid, and lead pragmatic buy-versus-build decisions. You will provide strong technical leadership, establish a centre of excellence, and maintain a secure, resilient, and well-governed digital estate that meets regulatory expectations.

Key Responsibilities

Leadership & Strategy

• Lead, coach, and develop in-house and offshore platform support, integration, and engineering teams.
• Balance operational reliability with the effective delivery of change and transformation.
• Set and manage clear priorities across Continuous Improvement, Transformation, and Commercial initiatives.
• Define, contribute to, and enforce architectural principles, governance frameworks, and engineering standards.
• Provide clear technical direction across application architecture, integration patterns, and service design.
• Drive pragmatic buy-versus-build and adopt-versus-adapt decisions to maximise value and reuse.
• Represent the function in senior leadership forums and work closely with peers in Data, DevOps, QA, and Service Delivery.

Operational Delivery

• Own day-to-day platform and integration operations, ensuring high uptime, resilience, and service stability.
• Ensure platforms and services are scalable, supportable, and quality-focused.
• Maintain clear operational standards and drive continuous improvement through root cause analysis and follow-up actions.
• Coordinate delivery of enhancements, fixes, and releases across internal platforms and integrations.
• Oversee the migration of Corezoid workflows into reusable, in-house integration services.
• Maintain stable and secure integrations across Mambu, nCino, Salesforce, D365, and internal systems.
• Own API standards, integration patterns, release controls, and environment governance.
• Manage vendor delivery and support through clear expectations, shared standards, and strong technical oversight.
• Maintain and update the Integration Catalogue and Application Register to support audit, resilience, and incident management.

Reliability & Technology

• Strengthen observability, monitoring, and alerting to improve operational reliability and incident response.
• Work closely with Cloud and DevOps teams to align deployment pipelines and improve production readiness.
• Ensure integration build and deployment align with AWS architecture, monitoring tooling, and security controls.
• Provide technical input into disaster recovery, business continuity, and resilience planning.
• Act as the senior escalation point for platform and integration incidents, ensuring timely resolution.

Governance & Compliance

• Maintain high-quality documentation for integration designs, APIs, runbooks, and release processes.
• Enforce compliance with change management, access management, and data protection policies.
• Ensure integrations support Important Business Services and meet the bank's operational resilience standards.
• Support audit and oversight activities with clear, traceable evidence of design, testing, and controls.

Corporate Responsibilities

• Promote a strong engineering and data culture focused on quality, automation, and documentation.
• Support continuous improvement initiatives across the wider Cyber and Technology division.
• Build and maintain strong relationships with internal stakeholders and external vendors.
• Contribute to a safe, secure, and well-governed operational environment.

Required Skills & Experience

• At least 7+ years experience managing technology teams responsible for platform operations and integrations.
• Strong technical understanding of SaaS platforms, APIs and integration patterns, with ability to provide hands-on support when required.
• Experience balancing operational stability with delivery of change in a regulated environment.
• Understanding of Enterprise Integration Patterns.
• Experience delivering greenfield builds and stabilising production systems.
• Hands on experience with React and Python or Experience designing and testing API based services.
• Familiarity with Salesforce platform tooling and support models.
• Strong grounding in application lifecycle management, resilience engineering and secure coding standards.
• Strong vendor management and cross team collaboration.
• Exposure to Mambu, nCino, or similar cloud banking platforms.
• Solid understanding of CI/CD, monitoring, and infrastructure as code.
• Experience managing Jira, Confluence, and documentation standards.
• Experience working with AWS based infrastructure and monitoring tools.
• Experience designing services that align with enterprise identity and API security controls.

Desirable:

• Experience designing event driven or microservice architectures.
• Knowledge of AWS services related to integration, logging, and orchestration.
• Experience supporting data ingestion and data quality requirements with a Data team.
• BSc or MSc in Computer Science, Software Engineering, Information Systems, or a related technical field.
• AWS Solutions Architect Associate or Professional.
• Certifications in API design or microservices architecture.
• Previous exposure/experience with information security best practices.

Why Join?

At Recognise Bank, we're building more than a bank — we're creating a culture where people feel empowered to make a difference, supported to be brilliant with a can do will do attitude, and trusted to do the right thing. We believe that when our people thrive, so do our customers. That's why we invest in an environment that reflects our values and supports your growth, flexibility, and wellbeing.

Here's what you can look forward to:

• Competitive Time Off – Generous annual leave plus bank holidays to rest, recharge, and enjoy life outside of work.
• Work From Anywhere – Up to 4 weeks per year to work remotely from anywhere in the world.
• Learning & Development – Tailored training and support to grow your skills and achieve your professional goals.
• Hybrid Working – To support your work-life balance, we offer a hybrid working model with 3 days in the office and 2 days remote.
• Private Medical Care with Vitality – Comprehensive healthcare including optical and dental coverage to keep you healthy.
• Enhanced Pension Scheme – Helping you plan and save for a secure future.
• Maternity, Paternity & Adoption Pay – Supporting you and your family during important life moments.
• Discretionary Company Bonus – Rewarding your contribution to our shared success.

If you're curious, driven, and ready to be part of something meaningful — where your ideas matter, your growth is supported, and your work makes a real impact — then we'd love to hear from you.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.