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For Companies At a Glance
- Tasks: Manage savings products and enhance customer experiences through data analysis and collaboration.
- Company: Recognise Bank, a forward-thinking bank focused on empowering its employees.
- Benefits: Generous time off, remote work options, tailored training, and private medical care.
- Other info: Enjoy a hybrid working model and opportunities for professional growth.
- Why this job: Join a dynamic team where your ideas can shape the future of banking.
- Qualifications: Desire to learn about deposit operations and knowledge of banking regulations is a plus.
The predicted salary is between 30000 - 40000 £ per year.
About the role
As a Savings Operations Analyst, you will play a key role in ensuring the effective delivery and ongoing performance of our savings products. You will support the day‐to‐day management of third‐party suppliers and deposit aggregators, maintain consistently high service standards across the full customer journey, and produce clear operational, customer, and performance insights. You will also track competitor activity and market trends to inform pricing decisions and contribute to the development of our wider savings strategy.
Key Responsibilities
- Supporting the day‐to‐day management of third‐party suppliers and deposit aggregators.
- Work collaboratively with our third‐party supplier to understand, review and improve the direct customer journey across both the retail and business propositions.
- Monitor and oversee the full lifecycle of change requests, coordinating with internal teams and external partners to ensure accurate, timely delivery.
- Work closely with cross‐functional teams and the Savings Operations Manager to implement pricing changes, new product launches and take products off‐sale for both direct proposition and other funding channels and ensure alignment with overall business objectives.
- Drive continuous improvement by identifying opportunities and presenting proposals that strengthen the overall deposit proposition and operational efficiency.
Customer Experience
- Analyse the end-to-end customer journey across all touchpoints to identify friction points, behavioural trends, and opportunities to improve service quality.
- Partner with our marketing, data, customer support, and product teams to gather insights into customer interactions, preferences, and pain points.
- Develop and manage comprehensive database of existing customers as well as targeting new customer segments.
- Use customer feedback, complaints data, and Trustpilot insights to build a detailed picture of customer needs, expectations, and behaviours.
- Create comprehensive proposals for improving the customer experience, addressing pain points, and enhancing satisfaction at each stage of the customer journey.
- Work closely with product teams to align proposed improvements with product development.
- Stay abreast of industry trends and best practices related to customer experience, and incorporate innovative ideas into proposals.
- Communicate effectively with stakeholders, presenting proposals and progress reports to gain support for initiatives aimed at enhancing the customer journey.
Competitor and Market Analysis
- Conduct daily competitor pricing analysis to track market trends and recognise positioning, as well as deposit flows.
- Collect and analyse pricing data from various sources, including competitor websites, Moneyfacts reports, and industry publications.
- Collaborate with the marketing team to understand customer preferences and market demands that may impact pricing decisions.
- Regularly update pricing databases and maintain accurate records of competitor pricing information.
- Prepare detailed reports and presentations summarising findings from the competitor pricing and customer insights analysis.
- Monitor changes in the competitive landscape and industry trends to proactively recommend pricing adjustments and strategies.
Corporate Responsibilities
- Read and follow all relevant company policies and procedures.
- Adhere to all risk‐related responsibilities applicable to your role, as set out in the Risk Management Policy.
- Abide by all compliance and financial crime related policies, procedures and reporting obligations applicable to your role.
Required Skills & Experience
- Desire to gain valuable experience in deposit operations management within the banking industry.
- Good knowledge of banking regulations and compliance related to deposit products is a plus.
Why Join?
At Recognise Bank, we are building more than a bank — we are creating a culture where people feel empowered to make a difference, supported to be brilliant with a can do will do attitude, and trusted to do the right thing. We believe that when our people thrive, so do our customers. That’s why we invest in an environment that reflects our values and supports your growth, flexibility, and wellbeing.
Here’s what you can look forward to:
- Competitive Time Off – Generous annual leave plus bank holidays to rest, recharge, and enjoy life outside of work.
- Work From Anywhere – Up to 6 weeks per year to work remotely from anywhere in the world.
- Learning & Development – Tailored training and support to grow your skills and achieve your professional goals.
- Hybrid Working – To support your work‐life balance, we offer a hybrid working model with 3 days in the office and 2 days remote.
- Private Medical Care with Vitality – Comprehensive healthcare including optical and dental coverage to keep you healthy.
- Enhanced Pension Scheme – Helping you plan and save for a secure future.
- Maternity, Paternity & Adoption Pay – Supporting you and your family during important life moments.
- Discretionary Company Bonus – Rewarding your contribution to our shared success.
If you’re curious, driven, and ready to be part of something meaningful — where your ideas matter, your growth is supported, and your work makes a real impact — then we’d love to hear from you.
Savings Operations Analyst in London employer: Recognise Bank
Contact Detail:
Recognise Bank Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Savings Operations Analyst in London
✨Tip Number 1
Network like a pro! Reach out to people in the banking industry, especially those who work in savings operations. Use LinkedIn to connect and engage with them. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for interviews by researching the company and its savings products. Understand their customer journey and think of ways you could improve it. Bring your ideas to the table during the interview — it shows initiative and that you're already thinking about how to add value!
✨Tip Number 3
Practice your responses to common interview questions, but keep it natural. Use the STAR method (Situation, Task, Action, Result) to structure your answers, especially when discussing past experiences related to customer service and operational efficiency.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our brand. So, get your application in and show us what you've got!
We think you need these skills to ace Savings Operations Analyst in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Savings Operations Analyst role. Highlight your relevant experience in deposit operations management and any knowledge of banking regulations. This shows us you’re genuinely interested and have done your homework!
Showcase Your Analytical Skills: Since this role involves competitor and market analysis, don’t forget to mention any experience you have with data analysis or insights generation. We love seeing how you can turn numbers into actionable strategies that improve customer experiences.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use bullet points where possible to make it easy for us to read through your qualifications and achievements. We appreciate clarity just as much as you do!
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy and quick!
How to prepare for a job interview at Recognise Bank
✨Know Your Savings Products
Before the interview, make sure you have a solid understanding of the savings products offered by the company. Research their features, benefits, and any recent changes or updates. This will show your genuine interest in the role and help you discuss how you can contribute to the effective delivery of these products.
✨Understand Customer Journey Insights
Familiarise yourself with the customer journey in savings operations. Be prepared to discuss how you would identify friction points and improve service quality. Think of examples from your past experiences where you've successfully enhanced customer satisfaction or streamlined processes.
✨Stay Updated on Market Trends
Keep an eye on current market trends and competitor activities related to savings products. During the interview, mention specific trends you've noticed and how they could impact pricing decisions. This demonstrates your analytical skills and proactive approach to the role.
✨Prepare for Collaboration Questions
Since the role involves working closely with cross-functional teams, be ready to share examples of how you've collaborated effectively in the past. Highlight your communication skills and ability to present proposals to stakeholders, as this will be crucial for driving continuous improvement in the customer experience.