At a Glance
- Tasks: Ensure top-notch IT services and drive continuous improvement across the organisation.
- Company: Dynamic company focused on delivering exceptional IT service experiences.
- Benefits: Generous time off, remote work options, and tailored learning opportunities.
- Other info: Enjoy a hybrid working model and excellent career growth potential.
- Why this job: Be the key player in enhancing IT services and making a real impact.
- Qualifications: 3-5 years in IT service delivery and strong ITIL knowledge required.
The predicted salary is between 50000 - 50000 £ per year.
The Service Delivery Manager (SDM) is responsible for ensuring high quality, consistent, and customer focused IT services across the organisation. This role oversees day to day service performance, manages key ITIL processes, drives continual improvement, and acts as the primary liaison between IT teams, suppliers, and business stakeholders. The SDM ensures that services meet agreed SLAs, issues are resolved efficiently, and service enhancements are delivered in line with business needs.
Key Responsibilities
- Own end to end delivery of IT services, ensuring alignment with agreed SLAs, OLAs, and KPIs.
- Monitor service performance dashboards, trends and reports, proactively addressing risks and degradation.
- Lead regular Service Review Meetings with business units and suppliers.
- Maintain the Service Catalogue and ensure service definitions remain accurate and up to date.
- Incident Management – ensure timely resolution of incidents, drive prioritisation and support major incident coordination.
- Problem Management – facilitate root cause analysis, track known errors and ensure implementation of permanent fixes.
- Service Request Management – oversee fulfilment workflows and ensure consistent user experience.
- Service Level Management – define, negotiate and monitor SLAs; produce monthly service performance reports.
- Continual Improvement – identify service gaps, propose improvements and track implementation.
- Knowledge Management – ensure documentation is accurate, accessible and maintained.
- Supplier & Vendor Management – monitor third party performance and ensure contract compliance.
- Act as the primary point of contact for service related escalations.
- Build strong relationships with business stakeholders to understand service needs and expectations.
- Communicate service updates, risks and improvement plans clearly and proactively.
- Produce monthly and quarterly service performance reports.
- Track operational risks, issues and improvement actions.
- Ensure compliance with internal governance, audit requirements and industry best practices.
Required Skills & Experience
Essential
- 3–5 years’ experience in IT service delivery or IT operations.
- Strong working knowledge of ITIL v4/v5 practices, ideally with ITIL Foundation certification.
- Experience managing SLAs, service performance metrics and operational reporting.
- Proven ability to coordinate cross functional teams and suppliers.
- Strong communication, stakeholder management and conflict resolution skills.
- Ability to manage multiple priorities in a fast paced environment.
Desirable
- Experience with ITSM tools such as Jira Service Management.
- Exposure to cloud environments (Azure, AWS, M365).
- Experience supporting major incident management.
- Understanding of Agile or DevOps environments.
Benefits
- Competitive Time Off – Generous annual leave plus bank holidays to rest, recharge and enjoy life outside of work.
- Work From Anywhere – Up to 6 weeks per year to work remotely from anywhere in the world (subject to company policy).
- Learning & Development – Tailored training and support to grow your skills and achieve your professional goals.
- Hybrid Working – To support your work‑life balance, we offer a hybrid working model with 3 days in the office and 2 days remote.
- Private Medical Care with Vitality – Comprehensive healthcare coverage to keep you healthy.
- Enhanced Pension Scheme – Helping you plan and save for a secure future.
- Maternity, Paternity & Adoption Pay – Supporting you and your family during important life moments.
- Discretionary Company Bonus – Rewarding your contribution to our shared success.
Service Delivery Manager employer: Recognise Bank Limited
As a Service Delivery Manager at our company, you will thrive in a dynamic and supportive work environment that prioritises employee well-being and professional growth. With competitive benefits such as generous time off, a flexible hybrid working model, and tailored learning opportunities, we empower our team to excel while maintaining a healthy work-life balance. Join us in a culture that values collaboration, innovation, and continuous improvement, making it an exceptional place to build your career in IT service delivery.
StudySmarter Expert Advice🤫
We think this is how you could land Service Delivery Manager
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Recognise Bank Limited values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Recognise Bank Limited might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Recognise Bank Limited!
✨Direct Apply to Recognise Bank Limited
Let's not forget to apply directly through the Recognise Bank Limited website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Service Delivery Manager
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Recognise Bank Limited.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Recognise Bank Limited. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Recognise Bank Limited
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
