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- Tasks: Be the go-to person for fixing and supporting high-tech print and IT devices.
- Company: Join Apogee, a leader in print and IT solutions, dedicated to customer satisfaction.
- Benefits: Enjoy flexible working hours and a supportive work-life balance.
- Why this job: Gain hands-on experience while making a real impact on client productivity.
- Qualifications: No specific qualifications required; just a passion for technology and problem-solving.
- Other info: Work Monday to Friday, 08:30 to 17:30, with opportunities for part-time arrangements.
The predicted salary is between 28800 - 43200 £ per year.
As an Onsite Service Engineer, you will be the first point of contact for maintaining and supporting cutting-edge print and IT devices at our client’s site. Your role is critical in ensuring smooth operations, resolving technical issues, and delivering exceptional customer satisfaction.
Key Responsibilities:
- Diagnose and repair devices to ensure minimal downtime.
- Monitor devices proactively using advanced software.
- Provide training and guidance to clients, empowering them to maximise productivity.
- Collaborate with Apogee and client teams to meet service-level agreements.
- Manage onsite stock of consumables and spare parts effectively.
- Adhere to health and safety standards, along with security and data integrity protocols.
A typical working pattern for this role is Monday to Friday, 08:30 to 17:30, with a one-hour lunch break. This is onsite 5 days per week.
Flexibility: We are committed to supporting a work-life balance and are open to considering flexible working arrangements, including part-time hours or alternative schedules, depending on the role and business needs. These can be discussed during the application process. We encourage applications from individuals with commitments outside of work who are seeking a role that suits their needs.
Apogee reserves the right to close this advertisement or withdraw the role at any time, should sufficient applications be received or recruitment needs change. We encourage interested candidates to apply promptly to avoid disappointment.
Onsite Service Engineer employer: Reclamestudio Anytime
Contact Detail:
Reclamestudio Anytime Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Onsite Service Engineer
✨Tip Number 1
Familiarise yourself with the latest print and IT technologies. Being knowledgeable about the devices you'll be working with will not only boost your confidence but also impress potential employers during discussions.
✨Tip Number 2
Showcase your problem-solving skills by preparing examples of how you've resolved technical issues in the past. This will demonstrate your ability to handle the challenges that come with being an Onsite Service Engineer.
✨Tip Number 3
Emphasise your customer service experience. Since this role involves direct interaction with clients, highlighting your ability to communicate effectively and provide exceptional support will set you apart from other candidates.
✨Tip Number 4
Be prepared to discuss your approach to managing stock and consumables. Understanding how to efficiently handle these aspects shows that you are proactive and can contribute to the smooth operation of the service.
We think you need these skills to ace Onsite Service Engineer
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements of the Onsite Service Engineer position. Tailor your application to highlight relevant experience and skills that align with these responsibilities.
Highlight Technical Skills: Emphasise your technical skills related to diagnosing and repairing print and IT devices. Include specific examples of past experiences where you successfully resolved technical issues or improved customer satisfaction.
Showcase Customer Service Experience: Since this role involves direct client interaction, make sure to showcase any previous customer service experience. Provide examples of how you've trained or guided clients in the past, demonstrating your ability to empower them and enhance productivity.
Tailor Your CV and Cover Letter: Customise your CV and cover letter for the Onsite Service Engineer position. Use keywords from the job description and ensure your documents reflect your understanding of the company's values and commitment to customer satisfaction.
How to prepare for a job interview at Reclamestudio Anytime
✨Understand the Technical Aspects
Make sure you brush up on the technical skills required for the role. Familiarise yourself with common print and IT devices, as well as troubleshooting techniques. Being able to discuss your experience with these technologies will show your potential employer that you're ready to hit the ground running.
✨Demonstrate Customer Service Skills
As an Onsite Service Engineer, you'll be interacting with clients regularly. Prepare examples of how you've provided exceptional customer service in the past. Highlight your ability to communicate effectively and resolve issues promptly, as this is crucial for maintaining client satisfaction.
✨Show Your Problem-Solving Abilities
Be ready to discuss specific instances where you've diagnosed and repaired technical issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers, showcasing your analytical thinking and hands-on experience in resolving problems efficiently.
✨Ask Insightful Questions
Prepare thoughtful questions about the company's operations, team dynamics, and expectations for the role. This not only shows your interest in the position but also helps you gauge if the company culture aligns with your values and work style.
