Head of Customer Sustainability in London

We are Reckitt, home to the world's best loved and trusted hygiene, health, and nutrition brands. Our purpose defines why we exist: to protect, heal and nurture in the relentless pursuit of a cleaner, healthier world. We are a global team united by this purpose. Join us in our fight to make access to the highest quality hygiene, wellness, and nourishment a right and not a privilege.

Our communications and external affairs team are at the very heart of Reckitt's brand, purpose and products, bringing them to life around the globe for our employees, consumers, investors, governments and our suppliers. It's a rewarding task, growing and protecting Reckitt's image and brand. Every day, we design public relations and communication strategies that build awareness, trust and relationships, while steering us away from reputational risk. We do this by gathering and maintaining knowledge of our policies, principles, and business strategies, while keeping up-to-date with relevant developments right across our business units and trusted brands. From digital, media and events to employee experience, strategic relationships, and community partners, we identify opportunities to deliver on our business and sustainability agenda, while proactively identifying storylines and opportunities to advance our narrative.

Our Sustainability team sits at the heart of Reckitt's purpose. We turn ambition into action; shaping how our brands, products and operations work to protect, heal and nurture the world we all share. From tackling climate change and reducing our environmental footprint, to driving circular design, responsible sourcing and social impact, our work helps ensure that cleaner, healthier living is accessible for everyone.

If you're looking for a career where your expertise and action bias drives meaningful change, Sustainability at Reckitt offers a unique opportunity. Partnering with sales teams to further embed sustainability into the business, drive new ways to measure performance against our goals and identify opportunities to activate our joint sustainability ambitions with our customers, this role will be pivotal to driving the customer voice into our sustainability choices. You'll join a global, purpose‐driven community that is relentlessly focused on turning bold ambitions into real world progress, with pace, collaboration and integrity.

Your responsibilities

• Develop operating model that effectively embeds sustainability into local IMEX processes, proactively ensuring that sustainability considerations are integrated into the commercial proposition.
• Partner with Sales Directors and customer facing teams to understand the sustainability priorities of strategic customers, identify opportunities, shared initiatives and build joint sustainability plans that deliver mutual growth, including activation towards Reckitt sustainability goals.
• Provide a feedback loop to R&D, Brands and Supply teams, ensuring the customer sustainability agenda (priorities/best practices/requirements) is considered within product development and operations.
• Oversee the management of the Customer Sustainability Playbook and Dashboard, equipping key account management teams with latest sustainability information to better service customers at a local level.
• Build strong relationships with customer counterparts, leading the management of external customer data hubs e.g. Walmart Sustainability Hub, coordinating inputs, usage and analysis with customer teams to impact partnership agreements.
• Enhance sustainability knowledge base of commercial teams – lead the content creation and delivery of training and supporting materials, including workshops, playbooks and presentations.
• Strategic assessment of customer lead initiatives, pilots and programs. Determine how and where to play to benefit both individual customers/local needs along with identifying scale up opportunities and scalable learnings.

The experience we're looking for

• 10+ years within the FMCG / consumer healthcare industry.
• Demonstrable experience in sustainability, customer partnerships, and analysis to drive business performance and delivery.
• Demonstrated ability to deliver business growth, manage multiple stakeholder engagement, and work through others to deliver commercial goals.
• Experience in retail customer activation.
• Strong awareness of current and emerging ESG trends, risks and opportunities that may affect Reckitt's brands and customers.

Personal attributes

• Results-driven, collaborative and with a 'can-do' attitude.
• Open-minded and creative in finding innovative, effective solutions to complex sustainability/commercial challenges.
• Be a self-starter, motivated, proactive, and self-sufficient and comfortable working independently and remotely.
• Able to build effective working relationships that deliver results in wide range of environments and cultures.
• Have excellent communication skills, both written and verbal, with the ability to adapt communications to various audiences.
• Strong influencing skills, especially with senior stakeholders.
• Able to put theory into practice by developing clear and pragmatic strategies that can be integrated into business processes.

The skills for success

• Strategic Thinking, Environmental Knowledge, Stakeholder Engagement, Regulatory Compliance, Cross-Functional Collaboration, Reporting and Communication, Environmental Management Systems, Auditing, Risk Management, Sustainable Sourcing, Training and Education, Life Cycle Assessment, Regulatory Knowledge, Human Rights, Due Diligence, International Standards, Stakeholder Collaboration, Training and Capacity Building, Incident Response, Policy Development, Legal Understanding.

What we offer

With inclusion at the heart of everything we do, working alongside our four global Employee Resource Groups, we support our people at every step of their career journey, helping them to succeed in their own individual way. We invest in the wellbeing of our people through parental benefits, an Employee Assistance Program to promote mental health, and life insurance for all employees globally. We have a range of other benefits in line with the local market. Through our global share plans we offer the opportunity to save and share in Reckitt's potential future successes. For eligible roles, we also offer short-term incentives to recognise, appreciate and reward your work for delivering outstanding results. You will be rewarded in line with Reckitt's pay for performance philosophy.

Equality

We recognise that in real life, great people don't always 'tick all the boxes'. That's why we hire for potential as well as experience. Even if you don't meet every point on the job description, if this role and our company feels like a good fit for you, we still want to hear from you. All qualified applicants will receive consideration for employment without regard to age, disability or medical condition; colour, ethnicity, race, citizenship, and national origin; religion, faith; pregnancy, family status and caring responsibilities; sexual orientation; sex, gender identity, gender expression, and transgender identity; protected veteran status; size or any other basis protected by appropriate law.