At a Glance
- Tasks: Lead transformative IT operations for a global FMCG brand, driving efficiency and innovation.
- Company: Join Reckitt, a leading FMCG company known for iconic brands like Dettol and Nurofen.
- Benefits: Enjoy competitive pay, flexible remote work, and a dynamic team environment.
- Other info: This is a full-time temporary role with excellent growth opportunities.
- Why this job: Make a real impact by implementing cutting-edge AI solutions in IT operations.
- Qualifications: Proven experience in IT transformation and AIOps implementation required.
The predicted salary is between 60000 - 80000 £ per year.
Manpower are currently seeking an interim IT Operations Transformation Lead to work with our global FMCG client Reckitt, renowned for brands such as Dettol, Finish, Nurofen, and Air Wick, and to become an integral part of their fast-paced FMCG environment. The position is based in Slough. This is a full-time temporary role to start as soon as possible and to run for 12 months, Monday to Friday. Compensation for this role is competitive. The role currently offers a mix of remote and onsite working, subject to adjustment based on business requirements.
Overview
We are seeking an experienced Transformation Lead to drive a large-scale change programme across our IT Service Operations function. This role will be accountable for end-to-end delivery of operational transformation, ensuring improved service performance, efficiency, and scalability, while embedding modern, AI-driven operational capabilities.
Key Responsibilities
- Lead the end-to-end transformation of IT Service Operations, from current state assessment through to steady-state optimisation
- Define and execute a clear transformation roadmap aligned to business and technology strategy
- Drive service model redesign, including operating model, processes, tooling, and governance
- Oversee service migration, vendor onboarding/offboarding, and knowledge transfer activities
- Embed best practices across ITSM (e.g., Incident, Problem, Change, Service Request Management)
- Lead stakeholder engagement across business, IT, and third-party providers, including executive-level communication
AIOps & Automation Focus
- Bring recent, hands-on experience implementing AIOps capabilities within IT Operations
- Identify and deploy opportunities for intelligent automation, predictive monitoring, and event correlation
- Improve service resilience and reduce manual intervention through data-driven operations
- Partner with engineering and platform teams to integrate AI-driven tooling into the service landscape
Required Experience
- Proven track record delivering large-scale IT Operations transformation programmes in complex environments
- Strong experience leading operational change within in-house, outsourced, or hybrid service delivery models
- Demonstrated success implementing AIOps or advanced automation within IT Operations
- Deep knowledge of ITSM frameworks (e.g., ITIL) and modern service management practices
- Experience working with multiple vendors and managing commercial/service relationships
- Strong leadership, influencing, and stakeholder management skills
Key Attributes
- Outcome-driven with a strong focus on measurable business value
- Comfortable operating in ambiguity and driving structure in evolving environments
- Strong communicator with the ability to engage both technical and non-technical audiences
- Pragmatic and delivery-focused, balancing strategic vision with hands-on execution
IT Operations Transformation Lead employer: Reckitt
Reckitt is an exceptional employer, offering a dynamic work environment in Nottingham where you can thrive as a Production Operator. With a strong focus on employee growth, comprehensive wellbeing benefits, and a commitment to diversity, Reckitt ensures that every team member feels valued and supported in their career journey.
StudySmarter Expert Advice🤫
We think this is how you could land IT Operations Transformation Lead
✨Get Involved in Tech Meetups
If you're looking for a temporary gig in IT consulting, tech meetups can be a goldmine. They’re perfect for meeting potential employers and showcasing your skills in person. Don't just show up—share your ideas and engage in discussions. That's how we can make ourselves memorable!
✨Leverage Your University’s Resources
University career services are often buzzing with opportunities tailored for temporary roles in IT consulting. Go to workshops, job fairs, and networking events. It's a chance to connect with employers who are eager to find fresh talent like us, so don’t let it slip away!
✨Show Your Skills with Micro-Projects
Create mini-projects or case studies that demonstrate your problem-solving skills or innovative solutions in IT. Sharing these on platforms like GitHub or personal blogs can showcase your abilities when connecting with potential employers or during interviews. Trust us, it makes a strong impression!
✨Apply Directly through Our Website
When you spot an opening at Reckitt that excites you, don’t miss out on applying through our website directly. You won't just stand out in a sea of applicants; you’ll show that you’re proactively interested in their work. Plus, it's always good to simplify the process as much as possible!
We think you need these skills to ace IT Operations Transformation Lead
Some tips for your application 🫡
Show Off Your Tech Skills:In IT consulting, showcasing your technical skills is essential. Make sure your CV lists relevant programming languages, software tools, or methodologies you've worked with. If you've tackled specific projects or have certifications (like AWS or Cisco), bring those to the forefront. We're always keen to see how you can apply your skills to solve problems!
Tailor Your Cover Letter:For a temporary role at Reckitt, it's important to express your adaptability and eagerness to learn. In your cover letter, highlight how your past experiences have prepared you for quick integration into new teams and projects. A personal touch showing your excitement for the specific challenges at Reckitt can make all the difference!
List Relevant Projects:If you’ve worked on consulting projects or tech rollouts, don’t hesitate to mention them! Detail the challenges you faced, your contributions, and the outcomes. This practical experience showcases your ability to deliver value in a short time frame, which is key for a temporary role in IT consulting.
Keep It Concise and Impactful:Given the temporary nature of the role, our hiring team at Reckitt will appreciate a clear, concise application. Make your CV scannable with bullet points and emphasise your most relevant experiences. We want to see your capability at a glance, so aim for brevity without sacrificing detail!
How to prepare for a job interview at Reckitt
✨Showcase Your Problem-Solving Skills
In IT consulting, you’ll often face complex issues that need quick solutions. Be ready to discuss past experiences where you tackled problems head-on, ideally using specific frameworks or tools. Think about how you can highlight your analytical thinking and decision-making process during the interview.
✨Brush Up on Relevant Technologies
Make sure you’re familiar with key technologies relevant to the role at Reckitt. This might include project management tools, CRM software, or any specific programming languages they use. Being able to speak confidently about these can set you apart from other candidates.
✨Emphasise Your Adaptability
Being in a temporary role often means you need to hit the ground running. Prepare to showcase your ability to adapt to new environments and workflows. Maybe think of examples where you’ve quickly learned new systems or collaborated with diverse teams to achieve results in tight deadlines.
✨Pitch Your Consulting Mindset
Consulting is all about understanding client needs and delivering effective solutions. Present yourself as someone who can think strategically and provide actionable insights. Talk about how you plan to gather requirements and communicate findings to non-technical stakeholders at Reckitt.
