At a Glance
- Tasks: Support EMEA merchants with consultative guidance and product expertise to drive growth.
- Company: Recharge, the leading subscription platform for innovative brands.
- Benefits: Competitive salary, flexible time off, and health benefits.
- Other info: Hybrid role based in London with great career growth opportunities.
- Why this job: Make a real impact by helping brands grow their subscription businesses.
- Qualifications: 3-5 years in enterprise SaaS account management and excellent communication skills.
The predicted salary is between 75600 - 111177 £ per year.
Who we are
Recharge is the subscription platform for the world’s fastest-growing and most innovative brands. Shopify’s premier subscription solution, Recharge is on a mission to build the future of commerce around customer retention. Known for its relentless product innovation and focus on ease of use, Recharge helps merchants deliver seamless customer experiences that drive customer retention and revenue growth. The Recharge platform leverages data from over 100 million shoppers to help brands more successfully set up, manage, and grow their subscription businesses. Recharge is a hands‑on partner to over 20,000 brands globally.
Overview
Recharge is looking for an experienced Senior Customer Success Manager to support our EMEA merchants with consultative guidance, product expertise, and growth recommendations. The Senior Customer Success Manager is critical to the success of our business and by working with a portfolio of merchants, you will make an immediate impact by building long‑term relationships with key stakeholders and helping them to drive business results utilizing subscriptions. As an EMEA Senior Customer Success Manager, you will be responsible for developing and maintaining relationships with some of our most strategic merchants in Europe. The primary objective of the role is to act as an extension of your merchants, helping them to grow their businesses through adoption of Recharge features and best‑in‑class application of our platform and subscriptions. You will align with your merchants’ strategic goals and help build solutions for their businesses through our suite of products — designed for long‑term success. Please note: this is a hybrid role based out of our London office; 2‑3 days per week in the office is expected. Office location: close to Old Street Station.
What you’ll do
- Take ownership of your portfolio of merchants by developing relationships with all key stakeholders, understanding and supporting them to meet their goals, and providing consultative strategy to aid in their growth.
- Own the renewal of your merchants’ contracts and ensuring your merchants are getting value from the platform and understand that value ahead of their renewals.
- Drive merchant adoption of new Recharge features and functionality to create and further innovate on superior customer experiences.
- Develop a deep understanding of Recharge’s core functionality and newest products to be able to advise merchants on usage, best practices, and guide utilization of applicable unused features.
- Act as an internal advocate for our merchants by collaborating cross‑functionally to voice their critical business needs and deliver solutions.
- Act with a sense of urgency to aid in resolution for merchant issues.
- Serve as an escalation point to resolve issues and needs, enabling Recharge usage to be more efficient, faster and seamless.
- Work alongside peers to crowdsource, creatively problem solve and deliver best‑in‑class service to our merchants.
- Proactively participate in virtual and in‑person meetings with merchants.
- Deliver on‑going Business Reviews to portfolio of merchants.
- Have comprehensive knowledge of your portfolio and be able to report on key metrics and updates.
- Live by and champion our values: Accountability, Collaboration, Iteration and Details.
What you’ll bring
- Ability to work at least 2‑3 days/week in our London office.
- 3‑5 years minimum of experience managing enterprise SaaS accounts in a fast‑paced technology‑driven company.
- Experience offering consultative, white‑glove support to accounts.
- Experience managing accounts within e‑commerce and a passion for the industry.
- Excellent relationship management, communication and negotiating skills.
- A sense of urgency and desire to go above and beyond to provide solutions for our customers.
- Resourcefulness: you’ll figure out what needs to be done and find ways to make it happen.
- Desire to make an impact at a high‑growth company.
- A practical approach to address unexpected issues with out‑of‑the‑box solutions.
- Great oral, written, and interpersonal communication skills and the ability to communicate to both technical and non‑technical audiences.
- Highly proficient with MS Excel, CSV.
- Bachelors degree or equivalent experience desired.
Interview recording & AI notetakers
To protect privacy, legal compliance, and interviewer/candidate experience, recording, transcribing, or using AI notetaker tools during interviews is not permitted without our prior written consent. Handwritten notes are welcome. If you need an accommodation (e.g., captions), email recruiting@getrecharge.com before your interview—we’ll arrange an approved solution.
Compensation
Recharge’s compensation offerings are grounded in a pay‑for‑performance philosophy that recognizes exceptional individual and team performance. Salary ranges are designed to be competitive and aligned with country specific practices, while individual compensation is determined by skills, qualifications, and experience. The compensation listed is not inclusive of any equity and benefits that might exist in your total compensation package.
Hiring range OTE in GBP £75,600 GBP - £111,177 GBP.
Benefits at a Glance
- Medical, dental and vision plans.
- Retirement plan with employer contribution.
- Flexible Time Off.
- Paid Parental Leave.
- Monthly Remote Life and Merchant stipends.
Equal Opportunity Employer
Recharge Payments is an equal opportunity employer. In addition to EEO being the law, it is a policy that is fully consistent with our principles. All qualified applicants will receive consideration for employment without regard to status as a protected veteran or a qualified individual with a disability, or other protected status such as race, religion, color, national origin, sex, sexual orientation, gender identity, genetic information, pregnancy or age. Recharge Payments prohibits any form of workplace harassment.
Senior Customer Success Manager - UK employer: ReCharge
Recharge is an exceptional employer, offering a dynamic work environment in the heart of London, where innovation and collaboration thrive. With a strong focus on employee growth, Recharge provides comprehensive benefits including flexible time off, health plans, and a retirement plan with employer contributions, ensuring that team members are well-supported both personally and professionally. As a Senior Customer Success Manager, you will play a pivotal role in shaping the future of commerce while enjoying a culture that values accountability, collaboration, and creativity.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Customer Success Manager - UK
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Recharge on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Dive deep into Recharge’s platform and its features. The more you understand how they help brands grow, the better you can showcase your expertise during the chat.
✨Tip Number 3
Show off your consultative skills! During interviews, share examples of how you've helped clients in the past. This will demonstrate that you can build those long-term relationships Recharge values so much.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you note. It shows appreciation and keeps you fresh in their minds. Plus, it’s a great chance to reiterate your excitement about the role!
We think you need these skills to ace Senior Customer Success Manager - UK
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Senior Customer Success Manager role. Highlight your experience in managing enterprise SaaS accounts and how you've helped businesses grow through consultative support.
Showcase Your Skills:We want to see your excellent relationship management and communication skills shine through. Use specific examples from your past roles to demonstrate how you've successfully navigated challenges and built strong partnerships.
Be Authentic:Let your personality come through in your application. We value accountability, collaboration, and a sense of urgency, so share stories that reflect these values and show us how you can make an impact at Recharge.
Apply Through Our Website:Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can't wait to hear from you!
How to prepare for a job interview at ReCharge
✨Know Your Merchants
Before the interview, take some time to research Recharge's key merchants and their industries. Understanding their business models and challenges will help you demonstrate how your experience aligns with their needs and how you can provide consultative support.
✨Showcase Your SaaS Experience
Be ready to discuss your previous experience managing enterprise SaaS accounts. Highlight specific examples where you've successfully driven customer adoption of new features or resolved issues quickly, showcasing your ability to act with urgency and deliver value.
✨Prepare for Relationship Management Questions
Expect questions about how you build and maintain relationships with stakeholders. Prepare examples that illustrate your excellent communication and negotiation skills, as well as your resourcefulness in addressing unexpected challenges.
✨Demonstrate Your Passion for E-commerce
Recharge is looking for someone who is passionate about the e-commerce industry. Share your insights on current trends and how they impact customer retention. This will show your enthusiasm for the role and your commitment to helping merchants succeed.
