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For Companies At a Glance
- Tasks: Manage relationships with key merchants, driving their growth through our subscription platform.
- Company: Recharge is the leading subscription platform, empowering over 20,000 merchants to enhance customer retention.
- Benefits: Enjoy flexible time off, medical plans, and monthly stipends while working in a hybrid role.
- Why this job: Make a real impact in a fast-paced environment while collaborating with innovative brands across Europe.
- Qualifications: 3-5 years in enterprise SaaS account management, excellent communication skills, and a passion for e-commerce.
- Other info: This role requires 2-3 days a week in our London office, close to Old Street Station.
The predicted salary is between 48000 - 72000 £ per year.
Who we are
In a world where acquisition costs are skyrocketing, funding is scarce, and ecommerce merchants are forced to do more with less, the most innovative DTC brands understand that subscription strategy is business strategy.
Recharge is simplifying retention and growth for innovative ecommerce brands. As the #1 subscription platform, Recharge is dedicated to empowering brands to easily set up and manage subscriptions, create dynamic experiences at every customer touchpoint, and continuously evaluate business performance. Powering everything from no-code customer portals, personalized offers, and dynamic bundles, Recharge helps merchants seamlessly manage, grow, and delight their subscribers while reducing operating costs and churn. Today, Recharge powers more than 20,000 merchants serving 100 million subscribers, including brands such as Blueland, Hello Bello, LOLA, Chamberlain Coffee, and Bobbie—Recharge doesn’t just help you sell products, we help build buyer routines that last.
Recharge is recognized on the Technology Fast 500, awarded by Deloitte, (3rd consecutive year) and is Great Place to Work Certified.
Overview
Recharge is looking for an experienced Senior Customer Success Manager to support our EMEA merchants with consultative guidance, product expertise, and growth recommendations. The Senior Customer Success Manager is critical to the success of our business and by working with a portfolio of merchants, you will make an immediate impact by building long term relationships with key stakeholders and helping them to drive business results utilizing subscriptions.
As an EMEA Senior Customer Success Manager, you will be responsible for developing and maintaining relationships with some of our most strategic merchants in Europe. The primary objective of the role is to act as an extension of your merchants, helping them to grow their businesses through adoption of Recharge features and best in class application of our platform and subscriptions. You will align with your merchants’ strategic goals and help build solutions for their businesses through our suite of products – designed for long term success.
Please note: this is a hybrid role based out of our London office; 2-3 days per week in the office is expected. Office location: close to Old Street Station.
What you’ll do
What you’ll bring
Benefits at a Glance:
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Recharge Payments is an equal opportunity employer. In addition to EEO being the law, it is a policy that is fully consistent with our principles. All qualified applicants will receive consideration for employment without regard to status as a protected veteran or a qualified individual with a disability, or other protected status such as race, religion, color, national origin, sex, sexual orientation, gender identity, genetic information, pregnancy or age. Recharge Payments prohibits any form of workplace harassment.
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Senior Customer Success Manager - EMEA employer: ReCharge
Contact Detail:
ReCharge Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Customer Success Manager - EMEA
✨Tip Number 1
Familiarise yourself with Recharge's platform and its features. Understanding how their subscription model works and the specific tools they offer will allow you to speak confidently about how you can help merchants optimise their use of the platform.
✨Tip Number 2
Network with professionals in the e-commerce and SaaS industries. Attend relevant events or webinars where you can meet potential colleagues or clients, as building relationships in this space can give you insights into what Recharge is looking for in a candidate.
✨Tip Number 3
Prepare to discuss your experience with consultative support and relationship management. Think of specific examples where you've successfully helped clients achieve their goals, as this will demonstrate your ability to add value to Recharge's merchants.
✨Tip Number 4
Showcase your problem-solving skills during interviews. Be ready to share instances where you've tackled unexpected challenges creatively, as this aligns with the resourcefulness that Recharge values in their team members.
We think you need these skills to ace Senior Customer Success Manager - EMEA
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in managing enterprise SaaS accounts and your consultative approach. Use specific examples that demonstrate your relationship management skills and ability to drive customer success.
Craft a Compelling Cover Letter: In your cover letter, express your passion for e-commerce and how your background aligns with Recharge's mission. Mention specific features of the Recharge platform that excite you and how you can contribute to their growth.
Showcase Your Communication Skills: Since excellent communication is key for this role, ensure your application reflects your ability to communicate effectively with both technical and non-technical audiences. Use clear and concise language throughout your documents.
Highlight Problem-Solving Abilities: Provide examples in your application that showcase your resourcefulness and ability to address unexpected issues. This could include specific challenges you've faced in previous roles and how you overcame them.
How to prepare for a job interview at ReCharge
✨Understand Recharge's Core Functionality
Before the interview, make sure you have a solid grasp of Recharge's platform and its features. Familiarise yourself with how it helps merchants manage subscriptions and improve customer experiences. This knowledge will allow you to speak confidently about how you can support clients effectively.
✨Showcase Your Relationship Management Skills
Prepare examples from your past experience that demonstrate your ability to build and maintain strong relationships with clients. Highlight specific instances where your consultative approach led to successful outcomes for your customers, as this is crucial for the Senior Customer Success Manager role.
✨Demonstrate Your Problem-Solving Abilities
Be ready to discuss how you've tackled unexpected challenges in previous roles. Think of scenarios where you had to come up with out-of-the-box solutions to meet client needs, as this will showcase your resourcefulness and urgency in providing excellent service.
✨Prepare for Business Review Discussions
Since delivering ongoing business reviews is part of the role, practice how you would present key metrics and updates to a portfolio of merchants. Be prepared to discuss how you would align their strategic goals with Recharge's offerings to drive growth and retention.
