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- Tasks: Join us as a Credit Administrator, handling customer queries and improving processes daily.
- Company: Work with a leading FTSE 250 company known for its growth and innovation.
- Benefits: Enjoy hybrid working, flexible hours, and onsite parking.
- Why this job: This role offers a chance to develop finance skills in a supportive, fast-paced environment.
- Qualifications: Experience in cash allocation and excellent customer service skills are preferred.
- Other info: Perfect for students seeking part-time work with a great team atmosphere.
The predicted salary is between 18480 - 21000 £ per year.
RECfinancial are currently exclusively for our client,an established FTSE 250 company as they look to recruit a Credit Administrator on an initial 6 month basis. This role has the potential of being extended or being made permanent.
This ongoing hybrid role is an opportunity to learn news skills within a finance role. Based just off the M69 in Coventry, your role will require you to be site based only day a week, with the rest being remote based. This allows anyone from Leicester, Rugby, Lutterworth or Coventry to commute with ease.
Role Purpose
This role will be set in a fast-paced environment, handling large volumes of tasks on a daily basis. Daily targets must be achieved in order for the team to deliver the operational support to the businessnetwork and our customers.
The individual will be expected to look for ways to continuously improve processes to increase efficiencies, both within the team and with specific issues at networklevel.
Key Responsibilities
- Ensure all incoming phone calls are taken in a timely manner.
- Dealing with telephone and email queries from customers in a timely and professional manner
- Logging of all customer queries onto their account.
- To ensure that all queries and disputes are dealt with appropriately, liaising with both branch and customer.
- Take card payments over the telephone from customers and check for payments received from customers.
- Provide a professional and consistent level of customer service at the first point of contact, for customers, both internal and external
- Working closely with branch colleagues to try to resolve customer queries and any other issues that may arise.
- Working closely to team cash and debt targets and DSO
To ensure success in the role you will ideally possess the following:
- Ideally have some expose to either Credit Control or Accounts.
- Ability to establish and maintain good working relationships at all levels, both internally and externally
- Excellent time management & customer service skills
- Innovative; seeks new ways of doing things
- Process driven
- Attention to detail
- Ability to work proactively
- Motivated to succeed
- Works well under pressure and to tight deadlines
- Communicates in simple and effective language to achieve objectives
- Drive for continuous improvements in all aspects of the job role
Whats on offer?
- £25000
- Hybrid working (1 day office/4 days from home)
- Flex Hours (allowing for school runs)
- Onsite parking
- The chance to work with an amazing groupof people
Credit Administrator employer: RECfinancial
Contact Detail:
RECfinancial Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Credit Administrator
✨Tip Number 1
Familiarise yourself with the key responsibilities of a Credit Administrator. Understanding the daily tasks, such as handling customer queries and processing payments, will help you demonstrate your knowledge during any discussions or interviews.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've successfully resolved customer issues in the past. This will highlight your ability to maintain professionalism and efficiency under pressure, which is crucial for this role.
✨Tip Number 3
Research the company culture of the FTSE 250 client. Understanding their values and work environment can help you align your responses and show that you're a good fit for their team, especially in a hybrid working setup.
✨Tip Number 4
Prepare to discuss your experience with cash allocation and process improvement. Being able to articulate how you've contributed to efficiencies in previous roles will set you apart as a proactive candidate ready to make an impact.
We think you need these skills to ace Credit Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in cash allocation and customer service. Use specific examples that demonstrate your ability to handle queries and work under pressure, as these are key aspects of the Credit Administrator role.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the position and the company. Mention your innovative approach to problem-solving and how you can contribute to improving processes within the team.
Highlight Relevant Skills: Emphasise skills such as time management, attention to detail, and your ability to maintain good working relationships. These are crucial for success in a fast-paced environment like the one described in the job listing.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are essential for a Credit Administrator.
How to prepare for a job interview at RECfinancial
✨Showcase Your Customer Service Skills
As a Credit Administrator, you'll be the first point of contact for customers. Be prepared to discuss your previous experiences in customer service and how you handled challenging situations. Highlight your ability to communicate effectively and maintain professionalism under pressure.
✨Demonstrate Process Improvement Mindset
The role requires a focus on continuous improvement. Think of examples where you've identified inefficiencies in processes and successfully implemented changes. This will show your potential employer that you're proactive and innovative, which are key traits for this position.
✨Prepare for Technical Questions
Since the job involves cash allocation and handling queries, brush up on relevant financial concepts and practices. Be ready to answer questions about your experience with accounts departments and any specific software or tools you've used in the past.
✨Emphasise Time Management Abilities
With daily targets to meet, effective time management is crucial. Prepare to discuss how you prioritise tasks and manage your workload, especially in a fast-paced environment. Providing concrete examples will help illustrate your capabilities.
