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- Tasks: Be the friendly face of our care home, handling calls and welcoming visitors.
- Company: Join Jewish Care, the largest health and social care provider for the Jewish community in the UK.
- Benefits: Enjoy a part-time role with flexible hours and a supportive team environment.
- Other info: This is a fixed-term role for 12 months, working 18.75 hours per week.
- Why this job: Make a real difference in people's lives while developing your skills in a caring atmosphere.
- Qualifications: Experience in administration and strong interpersonal skills are essential.
Are you a warm and professional communicator with a passion for excellent customer service? We are looking for a friendly and efficient Receptionist to be the welcoming face of our care home. In this pivotal front-of-house role, you will ensure that every visitor, resident, and colleague receives a first-class service and a positive experience.
You’ll be a key member of our reception and administrative team, helping to create a safe, welcoming, and well-organised environment for everyone who visits or works at the care home. Your role will involve a variety of reception and administrative tasks to support the smooth running of the home.
This is a fixed-term role for 12 months, working 18.75 hours per week on a 2-week rolling rota:
- Week 2: Tuesday, Friday
Hours: 9:00am – 5:30pm (8-hour shift including 30-minute unpaid break)
What you will be doing:
- Answering all telephone enquiries in a professional, helpful, and timely manner to agreed standards.
- Ensuring all visitors to the Unit are given appropriate information in a courteous and timely fashion to agreed standards.
- Monitoring the CCTV operations on the site to ensure security is maintained.
- Ensuring the reception area is welcoming, tidy and always contains appropriate visitor information to agreed standards.
- Inputting data onto the Unit’s computer system to set timescales and accuracy.
- Supporting the Manager and Administrator in undertaking specific administrative and clerical tasks as and when required.
What you will need:
- Experience working in professional administration departments or in a similar role.
- Business Management/Administration or similar qualifications.
- Excellent interpersonal skills.
- Ability to maintain confidentiality, both with company information and staff information.
- Strong Microsoft Excel, Outlook, PowerPoint, and Word knowledge.
- Self-motivated and with a desire to improve systems within the business.
- Be a Team player.
- Ability to work under pressure and do multiple tasks.
- Commercial awareness and can do attitude.
Jewish Care is the largest provider of health and social care services for the Jewish community in the UK. Every week, we touch the lives of 10,000 people. We provide services to a range of people including older people, people with mental health needs and people living with dementia.
Our five values are at the heart of the way we work. They drive how we act as individuals and as an organisation and shape our culture. We value Excellence, Integrity, Innovation, Compassion, and Inclusivity.
Jewish Care operate a rolling recruitment process and reserve the right to close the advert once a suitable candidate has been identified.
Receptionist (Part Time, Fixed Term) employer: Receptionist (Part Time, Fixed Term)
Contact Detail:
Receptionist (Part Time, Fixed Term) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist (Part Time, Fixed Term)
✨Tip Number 1
Familiarise yourself with the values of Jewish Care, as they are central to their operations. During your interactions, whether in person or over the phone, demonstrate how your personal values align with theirs, particularly in areas like compassion and inclusivity.
✨Tip Number 2
Practice your communication skills by engaging in role-play scenarios that mimic the reception environment. This will help you become more comfortable with answering enquiries and providing information in a professional manner, which is crucial for this role.
✨Tip Number 3
Research common administrative tasks and software used in care homes. Being knowledgeable about data input processes and familiar with Microsoft Office tools will give you an edge during any informal discussions or interviews.
✨Tip Number 4
Network with current or former employees of Jewish Care if possible. They can provide insights into the company culture and expectations, which can be invaluable when preparing for your potential role as a receptionist.
We think you need these skills to ace Receptionist (Part Time, Fixed Term)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in administration and customer service. Emphasise your interpersonal skills and any previous roles that required a warm and professional approach.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for excellent customer service. Mention specific examples of how you've created positive experiences for visitors or clients in past roles.
Highlight Relevant Skills: In your application, clearly outline your proficiency in Microsoft Office applications, especially Excel, Outlook, PowerPoint, and Word. Mention your ability to handle multiple tasks under pressure, as this is crucial for the role.
Show Understanding of the Organisation: Research Jewish Care and their values. In your application, reflect on how you align with their values of Excellence, Integrity, Innovation, Compassion, and Inclusivity, and how you can contribute to their mission.
How to prepare for a job interview at Receptionist (Part Time, Fixed Term)
✨Showcase Your Communication Skills
As a Receptionist, excellent communication is key. During the interview, demonstrate your ability to communicate clearly and professionally. Use examples from your past experiences where you successfully handled customer inquiries or resolved issues.
✨Familiarise Yourself with the Company Values
Jewish Care values Excellence, Integrity, Innovation, Compassion, and Inclusivity. Make sure to understand these values and think of ways you can embody them in your role. Be prepared to discuss how your personal values align with those of the organisation.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and how you handle pressure. Think of scenarios where you had to multitask or manage difficult situations, and be ready to explain your thought process and actions.
✨Demonstrate Your Organisational Skills
The role requires strong organisational skills. Highlight your experience with administrative tasks and how you keep things tidy and efficient. You might want to mention any specific tools or methods you use to stay organised in a busy environment.