At a Glance
- Tasks: Welcome guests and ensure their luggage is safely transported to their rooms.
- Company: The Imperial Torquay, a stunning Victorian four-star hotel with breathtaking sea views.
- Benefits: Competitive pay, service charge, tips, free meals, and discounts across our hotels.
- Other info: Flexible rotas, excellent career progression opportunities, and unique development pathways.
- Why this job: Join a fun team, make lasting memories for guests, and build friendships at work.
- Qualifications: Experience in a similar role and a passion for hospitality.
The predicted salary is between 20000 - 25000 € per year.
Location: The Imperial Torquay is a magnificent 19th Century 152-bedroom Victorian four-star hotel, offering breathtaking sea views and a host of leisure facilities, making it a fun and picturesque location to work in. Just a short walk from the main train station and town centre, the hotel is accessible for our employees. Some staff car parking is available on site, as is free use of all the hotel's leisure facilities, including our gym and swimming pools.
Come and join our team as a Luggage Porter and let your passion and personality shine. Our culture is really important to us, and we encourage everyone in our teams to show thoughtfulness towards each other and our guests. This role would suit someone with experience working in a similar role. Being host to our guests means you’ll play a large part in making sure they create memories to last a lifetime.
Check out some of the key points about the role:
- Making sure our guests have a great welcome, advising on local hot spots, or just having a chat.
- Ensuring luggage is carefully and safely transported to and from their rooms.
- Building close relationships across all teams.
- Ensuring all our guests have a memorable experience.
- Helping each other across departments.
Work/life balance is important to us all, so we will always try to be fair with our rotas. We just ask that you can be flexible with us, so we can be flexible with you in return.
To say thank you, we have many perks:
- Competitive pay – We are proud that everyone who joins our group gets a competitive rate of pay, irrespective of age, plus you get service charge and tips on top.
- Retail and hospitality perks through our Perkbox platform.
- Excellent discounts across our family of hotels – you will be entitled to 25% off food & beverage in our hotels plus we offer an amazing staff rate of £25 B&B per person across the group.
- Employee Assistance Programme – We offer an externally run confidential helpline for any support you require.
- Free meals when you are on duty.
- Development pathways unique to us and the best in the business.
- Opportunities to progress – we have made hundreds of internal promotions, including to General Manager level.
- Milestone awards include Champagne, afternoon tea, or dinner for you and someone special.
About our family of hotels: We bring a family of hotels together under one roof, ready to welcome guests with open arms, warm hearts, and experiences that are simply memorable. Each of our hotels is unique, individual, and quirky in personality. Quality is fundamental to everything we do, and it is the simple things that matter. We believe everyone should feel included, special, and welcome, and that applies to our team and our guests.
If you're the type of person that likes to learn and share the wisdom, get in touch.
Luggage Porter in Torquay employer: Reception
The Imperial Torquay is an exceptional employer, offering a vibrant work culture where teamwork and camaraderie thrive. With competitive pay, generous employee benefits including discounts across our hotels, and a strong focus on personal development, we ensure that our staff feel valued and supported. Located in a stunning seaside setting, employees enjoy access to leisure facilities and a flexible work/life balance, making it a truly rewarding place to build a career.
StudySmarter Expert Advice🤫
We think this is how you could land Luggage Porter in Torquay
✨Tip Number 1
Get to know the hotel and its vibe! Before you apply, check out The Imperial Torquay's website and social media. Familiarising yourself with their culture and values will help you stand out when chatting with them.
✨Tip Number 2
Don’t be shy! When you reach out via WhatsApp, show your personality. Share why you’re excited about the Luggage Porter role and how you can contribute to making guests' experiences memorable.
✨Tip Number 3
Network like a pro! If you know anyone who’s worked at The Imperial Torquay or any of the family hotels, ask them for insights. Personal connections can give you an edge in the hiring process.
✨Tip Number 4
Be flexible and open-minded! The job might require you to muck in across departments. Show that you’re ready to adapt and help out wherever needed – it’s all about teamwork!
We think you need these skills to ace Luggage Porter in Torquay
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your passion for hospitality and how you can make our guests feel special.
Tailor Your Application:Make sure to tailor your application to the Luggage Porter role. Highlight any relevant experience you have and how it relates to making our guests' experiences memorable. We love seeing how you connect your skills to what we do!
Keep It Clear and Concise:While we want to know about you, keep your application clear and to the point. Use simple language and avoid jargon. This helps us get a quick understanding of who you are and what you bring to the table.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s super easy and ensures your application gets to the right place. Plus, you can check out more about our amazing team and perks while you’re there!
How to prepare for a job interview at Reception
✨Know the Hotel Inside Out
Before your interview, take some time to research The Imperial Torquay and its unique offerings. Familiarise yourself with the hotel’s history, amenities, and local attractions. This will not only impress your interviewers but also help you answer questions about how you can enhance guests' experiences.
✨Show Your Personality
As a Luggage Porter, your role is all about making guests feel welcome. During the interview, let your personality shine through! Share stories that highlight your customer service skills and your ability to connect with people. Remember, they’re looking for someone who can create memorable experiences.
✨Demonstrate Team Spirit
The job requires teamwork, so be ready to discuss how you’ve collaborated with others in previous roles. Share examples of how you’ve helped colleagues or worked across departments. This shows that you understand the importance of being part of a cohesive team.
✨Be Flexible and Open-Minded
Flexibility is key in hospitality. Be prepared to talk about your availability and willingness to adapt to different shifts or tasks. Highlight any past experiences where you’ve successfully managed changing circumstances, as this will show you’re a great fit for their culture.
