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- Tasks: Lead the reception team and ensure exceptional guest experiences at our historic hotel.
- Company: The Falstaff Hotel, a 600-year-old coaching inn in Canterbury.
- Benefits: Generous holiday, birthday off, discounts on accommodation, and personal development opportunities.
- Other info: Diverse workplace welcoming applicants from all backgrounds.
- Why this job: Make a real impact on guest satisfaction while working in a vibrant team.
- Qualifications: Strong leadership skills and a passion for hospitality; experience not essential.
The predicted salary is between 28800 - 43200 £ per year.
The Falstaff Hotel has been a focus for hospitality in Canterbury for over 600 years. A traditional 15th century coaching inn, the hotel is steeped in history. Over the years the hotel has been extended through conversions on an adjacent Wood Mill and a former pub, The Tap. Located just a few steps away from the Westgate Towers, the hotel is within easy walking distance of Canterbury City centre and all that it has to offer, including the world-famous Norman Cathedral (designated a World Heritage site), castle, museums, shops and a choice of over 200 restaurants.
We are on the lookout for a hands-on Reception Manager to lead our reception team and deliver exceptional guest experiences. You will oversee the smooth day-to-day running of reception, manage rotas and training, handle guest enquiries and complaints, and work closely with housekeeping and management to ensure high operational standards. The ideal candidate will be a confident leader with strong organisational skills, a passion for hospitality, and the ability to drive service excellence and maximise room revenue. This is one of the key roles within our hotel, offering the opportunity to make a real impact on guest satisfaction and team performance.
- Guest Experience & Service
- Ensure a warm, professional welcome for all guests
- Handle VIP arrivals and special requests
- Resolve guest complaints quickly and effectively
- Maintain high service standards at all times
- Team Management
- Recruit, train, conduct 1:1 meetings and performance reviews
- Prepare rotas and manage staffing levels
- Lead by example
- Operations & Administration
- Oversee check-in and check-out procedures
- Ensure accurate reservations and room allocations
- Monitor room status and coordinate with housekeeping
- Manage billing accuracy and payment procedures
- Ensure compliance with hotel policies and procedures and actively support all departments while acting as Duty Manager
Perks
- Events and opportunities to develop yourself personally and professionally
- Birthday guaranteed as day off as well as additional day's holiday
- Generous discounts on accommodation at our hotels
- 5.6 weeks' holiday per year pro rata
- Being part of a friendly and passionate team
Diversity
The Falstaff, Canterbury is proud to be an equal opportunities workplace that seeks to recruit, develop and train the most talented people from a variety of backgrounds, perspectives and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, students, people living with disabilities, and any other groups that could bring diverse perspectives to our business.
Only those eligible to work in the UK or have a valid UK work permit/visa will be considered for the position. Experience is not essential; we are seeking creative people with a "can do" attitude and commitment to what we do.
Manager in Stoke-on-Trent employer: Reception
Contact Detail:
Reception Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Manager in Stoke-on-Trent
✨Tip Number 1
Network like a pro! Reach out to friends, family, and former colleagues in the hospitality industry. You never know who might have a lead on a Manager position at a place like The Falstaff Hotel.
✨Tip Number 2
Show up in person! If you're nearby, pop into The Falstaff Hotel and introduce yourself. A friendly face can make a lasting impression, and you might even get a chance to chat with the hiring manager.
✨Tip Number 3
Prepare for interviews by researching the hotel’s history and values. Knowing about their 600 years of hospitality will show your passion and commitment to delivering exceptional guest experiences.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and eager to join our team.
We think you need these skills to ace Manager in Stoke-on-Trent
Some tips for your application 🫡
Show Your Passion for Hospitality: When writing your application, let your love for hospitality shine through! Share experiences that highlight your commitment to delivering exceptional guest experiences. We want to see how you can bring that passion to our team.
Tailor Your Application: Make sure to customise your application to fit the role of Reception Manager. Highlight relevant skills like team management and operational excellence. We appreciate when candidates take the time to align their experience with what we’re looking for!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We value clarity, so make it easy for us to see why you’d be a great fit for our team at The Falstaff Hotel.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our fantastic team!
How to prepare for a job interview at Reception
✨Know Your History
Familiarise yourself with the rich history of The Falstaff Hotel. Understanding its background and significance in Canterbury will not only impress your interviewers but also show your genuine interest in the role and the establishment.
✨Showcase Your Leadership Skills
As a Reception Manager, you'll need to lead a team effectively. Prepare examples from your past experiences where you've successfully managed a team, resolved conflicts, or improved service standards. This will demonstrate your capability to drive service excellence.
✨Prepare for Guest Scenarios
Think about potential guest scenarios you might face, such as handling complaints or special requests. Practising your responses will help you articulate how you would ensure a warm and professional welcome, which is crucial for this role.
✨Highlight Your Organisational Skills
Since managing rotas and staffing levels is key, be ready to discuss your organisational strategies. Share specific tools or methods you use to keep everything running smoothly, showing that you can maintain high operational standards.