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- Tasks: Welcome guests, manage check-ins, and create memorable experiences.
- Company: Join a unique family of hotels with a warm and inclusive culture.
- Benefits: Competitive pay, tips, discounts, free meals, and wellness support.
- Why this job: Be part of a vibrant team and make lasting memories for guests.
- Qualifications: Experience in hospitality and a passion for customer service.
- Other info: Flexible hours, great career progression, and fun team environment.
The predicted salary is between 800 - 1200 £ per month.
Location: A discreet, Georgian townhouse located just off the King's Road, Sydney House Chelsea is understated but contemporary in style. It gives our team the chance to work in one of the most popular and vibrant areas of London, just a couple of minutes' walk from South Kensington tube station.
Come and join our team as a Receptionist and let your passion and personality shine. Our culture is really important to us, and we encourage everyone in our teams to show thoughtfulness towards each other and our guests. This role would suit someone with experience working in a similar role, wanting a 24 hour part time role. We're flexible on how these 24 hours will be spread across the week. You could be expected to work weekends, AM and PM shifts. Please only apply for this role if you are able to be in central London for a 07.00 start and able to get home on those occasions when you'd be working a late shift finishing at 23.00.
Being host to our guests means you'll pay a large part in making sure they make memories to last a lifetime. Check out some of the key points about the role:
- Hosting our guests from check-in to check-out, which could include booking tables, advising on local hot spots, or just having a chat.
- You spend a lot of your life at work, meaning often your colleagues become friends, and we encourage that. We want our employees to build close relationships across all teams.
- Ensuring all our guests have a memorable experience.
- We are one team, so we will all muck in from time to time, helping each other across departments.
- Work/life balance is important to us all, so we will always try to be fair with our rotas. We just ask that you can be flexible with us, so we can be flexible with you in return.
To say thank you, we have many perks:
- Competitive pay – We are proud that everyone who joins our group gets a competitive rate of pay, irrespective of age, plus you get service charge and tips on top.
- Treat yourself once in a while with lots of retail and hospitality perks through our Perkbox platform.
- Excellent discounts across our family of hotels – you will be entitled to 25% off food & beverage in our hotels plus we offer an amazing staff rate of £25 B&B per person across the group & your friends and family get special rates too.
- We understand it's OK not to be OK, so we offer an externally run confidential helpline for any support you require about anything you might need as part of our Employee Assistance Programme.
- We sustain you physically too, meals when you are on duty are free.
- To be the best version of yourself, we encourage our teams to be curious. Everyone can learn and develop - our development pathways are unique to us and are the best in the business.
- We provide lots of opportunity to progress and move up – we have made hundreds of internal promotions, including to General Manager level.
- We like to say a special thank you for every year you are with us - our milestone awards include Champagne, afternoon tea, or dinner for you and someone special. When you reach the big milestones, you receive extra special gifts on top like longer hotel stays, extra days off and a unique gift especially chosen for you.
About our family of hotels: We bring a family of hotels together under one roof, ready to welcome guests with open arms, warm hearts and experiences that are simply memorable. Each of our hotels are unique, individual, and quirky in personality. Quality is fundamental to everything we do, and it is the simple things that matter. We believe everyone should feel included, special and welcome, and that applies to our team and our guests.
If you're the type of person that likes to learn and share the wisdom, get in touch.
Hotel ist in Stoke-on-Trent employer: Reception
Contact Detail:
Reception Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hotel ist in Stoke-on-Trent
✨Tip Number 1
Get to know the company culture! Before you apply, check out their social media and website to see what they're all about. This will help you tailor your approach and show them you're genuinely interested.
✨Tip Number 2
Don’t just send a standard message! When you reach out via WhatsApp with FAMILYFIRST, make it personal. Share a bit about yourself and why you’re excited about the role. It’ll make you stand out from the crowd.
✨Tip Number 3
Be ready for a chat! If they respond, be prepared to discuss your experience and how you can contribute to their team. Think about examples from your past roles that highlight your skills in hospitality.
✨Tip Number 4
Follow up! If you haven’t heard back after a week or so, don’t hesitate to drop them a message. It shows your enthusiasm and keeps you on their radar. Plus, it’s a great way to demonstrate your proactive attitude!
We think you need these skills to ace Hotel ist in Stoke-on-Trent
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your passion for hospitality and how you connect with guests.
Tailor Your Application: Make sure to tailor your application to the role of Receptionist. Highlight any relevant experience and skills that match what we’re looking for, like your ability to create memorable experiences for guests.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read, so make sure to organise your thoughts and avoid unnecessary fluff.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way to ensure your application gets to us directly, and you can easily follow up if needed!
How to prepare for a job interview at Reception
✨Know the Venue
Familiarise yourself with Sydney House Chelsea and its surroundings. Understand the vibe of the area and what makes it special. This will help you connect with the interviewers and show your genuine interest in the role.
✨Show Your Personality
As a Receptionist, your personality is key! Be ready to showcase your warmth and friendliness during the interview. Share stories that highlight your passion for hospitality and how you’ve made guests feel welcome in previous roles.
✨Flexibility is Key
Since the role requires flexibility with shifts, be prepared to discuss your availability openly. Highlight your willingness to adapt to different schedules, including weekends and late shifts, to demonstrate that you’re a team player.
✨Ask Thoughtful Questions
Prepare some questions that reflect your understanding of the company culture and the importance of teamwork. Asking about how the team supports each other or how they celebrate milestones can show that you value a positive work environment.