“The world is yours with Meliá”
Joining Meliá is to embark on a journey without borders, where your potential to grow, learn and inspire has no limits. It’s knowing that the world is yours — that you can build your career across global destinations while being part of one warm, supportive and passionate family.
Meliá London Kensington, member of Meliá Collection, is an elegant boutique hotel (76 bedrooms) accompanied by the most exquisite service and a refined air. Tradition and avant-garde in the purest English style, this city hotel with elegant rooms and suites fits in perfectly to the most select neighborhood in the city.
Receptionist
Department: Reception
Location: Meliá London Kensington
Report to: Front Office Manager
Package: £28410.00 + service charged
What’s in it for you?
• Competitive salary plus service charge
• 28 days’ holiday including public holidays
• Hotel discounts worldwide for you, your friends & family
• Meals on duty
• Health cash back plan and discounted dental cover
• Company pension scheme
• Loyalty rewards and referral bonus (£500)
• Access to Meliá’s global e-learning platform
• Career opportunities across 350+ hotels worldwide
• High-street discounts through Perks at Work
• Pay Day Parties and team celebrations
Mission
As a Receptionist, you will deliver a warm, efficient and professional guest experience at all times. You will be the first point of contact for our guests, ensuring every arrival and departure reflects the ME brand standards while anticipating needs and exceeding expectations.
Key Responsibilities
• Welcome and check in guests in a genuine, professional and personalized manner
• Ensure a smooth and informative check-out experience
• Anticipate guest needs, offer solutions and create memorable moments
• Maintain strong knowledge of hotel availability to support up-selling and cross-selling
• Handle billing accurately, issuing invoices and managing company and agency accounts
• Maintain accurate guest records and registration documentation
• Follow all health, safety and security procedures, including emergency protocols
• Comply with relevant legislation and brand standards
• Support the Front Office team with any additional duties as required
What we’re looking for (Key Requirements)
• Previous experience in a similar Front Office / Reception role
• Working knowledge of OPERA PMS
• Fluency in English (Spanish is an advantage)
• Strong communication and interpersonal skills
• A proactive, service-driven and positive attitude
• High attention to detail and strong organizational skills
• Ability to work flexibly, including shifts and weekends
• Eligibility to work in the UK
Because belonging to the great Meliá family is being VIP
At Meliá, our people are at the heart of everything we do. From our newest team members to our most experienced leaders, we are all Very Inspiring People. We believe in growth, recognition and creating opportunities that allow you to shape your future — wherever in the world that may be.
Our Commitment to Diversity & Sustainability
Meliá Hotels International is proud to be an equal opportunity employer. We actively promote diversity, inclusion and equality across our teams and are committed to creating a respectful, inclusive and accessible workplace for all. We also support the sustainable growth of our industry, guided by our motto:
“Towards a sustainable future, from a responsible present.”
If you want to be a Very Inspiring Person, apply now and start your journey with Meliá.
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Receptionist in South Kensington employer: Reception
As a Reception Team Member, you'll join a supportive and welcoming environment that prioritises employee growth and development. With extensive training opportunities, regular social events, and a focus on work-life balance, this role offers a rewarding experience in the heart of hospitality. Enjoy perks like free meals on duty and a Cycle to Work Scheme while making meaningful connections with guests and colleagues alike.
