Receptionist in South Kensington

Joining Meliá is to embark on a journey without borders because the possibilities of growing and training here are endless. It is to know that the world is yours and that you can work in many countries, all with the feeling that you are part of a big family.

About Meliá London Kensington SW7 4PE, a member of Meliá Collection, is an elegant boutique hotel accompanied by the most exquisite service and a refined air. Tradition and avant-garde in the purest English style, this city hotel with elegant rooms and suites fits perfectly into the most select neighbourhood in the city.

Receptionist - Part-time, 24 hours/week

Responsibilities will include, but are not limited to:

• Ensure that all guests are welcomed and checked-in into the hotel in a warm, genuine & professional manner and, when possible, addressed by their name.
• Be fully conversant with check-out procedures in an informative & helpful manner.
• Project a helpful and enthusiastic attitude while offering choices, anticipating & identifying guest expectations, in order to ensure that guests' needs are met & where possible exceeded.
• Be aware of the current hotel availability and propose up-sell and cross-sell whenever possible, to maximize room occupancy and hotel revenue.
• Present all accounts to company and agency bills with compliant back-up. Provide guests with the corresponding invoice related to payment taken.
• Observe all security, health and safety regulations. Be fully conversant and capable of acting in an appropriate manner during emergency situations in accordance with the hotel emergency procedures.
• Carry out all duties with due regard for the specifications of relevant & related legislation. Undertake any other reasonable duties as directed by senior reception staff or management.
• File all new arrivals registration cards after they have been completed by the guest, ensuring contact details are accurate.

What we are looking for?

• OPERA knowledge
• Fluency in English; additional Spanish would be beneficial
• Prior experience in a similar role

The successful candidate must already have eligibility to work in the UK.

Benefits:

• Competitive Salary
• Holidays: 28 days’ holiday including 8 public holidays
• Contributory pension scheme
• Refer a friend bonus: £500 (subject to successfully completed 6 months’ probation)
• Discounted dental and health cover with HSF
• Travel & Food discounts: excellent employee special rates in Melia Hotels worldwide for our team members, their friends & families while travelling and staying in our hotels including F&B discount (subject to individual outlets)
• Personal Development: programs designed to support your career right from the start, with unlimited access to online learning platform
• Career growth: fantastic opportunity to progress and access to a network of over 350 hotels across the world (subject to local right to work rules)
• High street discounts: with Perks at Work
• Pay day Parties

At Meliá, we are all VIP. Great professionals who make everyday life easier and exceptional. From the junior to the most senior, all of them have unique and important qualities that make working at Meliá an opportunity for constant growth and a passport to create your future wherever you want.

Our warmth, proximity and passion for what we do make working at Meliá an unforgettable experience, full of emotional moments and always with the feeling that you belong to a big family.

At Meliá Hotels International, we are committed to equal opportunities between women and men in the workplace, with the commitment of management and the principles contained in Human Resources policies. We also prioritize disseminating throughout the entire staff a corporate culture committed to effective equality, and raising awareness about the need to act jointly and globally.

We promote our commitment to equality and diversity, avoiding any kind of discrimination, especially related to reasons of disability, race, religion, gender, or age. We believe that diversity and inclusion among our employees are essential for our success as a global company.

Additionally, we support the sustainable growth of our industry through a socially responsible team. In this sense, our motto is "Towards a sustainable future, from a responsible present".