Receptionist

Responsibilities:

• Ensure all guests are welcomed and checked-in into the hotel in a warm, genuine and professional manner, and where possible address them by name.
• Provide clear information on check-out procedures.
• Project a helpful and enthusiastic attitude while offering choices, anticipating and identifying guest expectations so that their needs are met and where possible exceeded.
• Be aware of current hotel availability and propose up-sell and cross-sell opportunities to maximise room occupancy and hotel revenue.
• Present all accounts to company and agency bills with compliant back-up and provide the corresponding invoice to guests.
• Observe all security, health and safety regulations and act appropriately during emergency situations in accordance with hotel procedures.
• Carry out all duties with due regard for the specifications of relevant legislation and undertake any other reasonable duties as directed by senior reception staff or management.
• File all new arrivals registration cards after they have been completed by the guest, ensuring contact details are accurate.

Qualifications:

• OPERA knowledge.
• Fluency in English; additional Spanish language skills are beneficial.
• Prior experience in a similar role.
• Eligibility to work in the United Kingdom.

Benefits:

• Salary: £13.62 per hour (£17,046.54 per annum) plus service charge.
• Hotel discounts.
• Health cash-back plan.
• Meals on duty.
• Pension scheme.
• Loyalty rewards.
• Referral bonuses.
• 28 days holiday, including 8 public holidays.
• Contributory pension scheme.
• Referral bonus of £500 after successful completion of 6 months probation.
• Discounted dental and health cover with HSF.
• Travel and food discounts worldwide with access to hotel F&B discounts where applicable.
• Personal development programmes with unlimited access to an online learning platform.
• Career growth opportunities across a network of over 350 hotels worldwide.
• High street discounts through Perks at Work.

Equal Opportunity:

We are committed to equal opportunities between women and men in the workplace, and to a corporate culture that promotes effective equality and diversity. We avoid any discrimination related to disability, race, religion, gender, or age. We support sustainable growth through a socially responsible team, and we commit to a sustainable future from a responsible present.