At a Glance
- Tasks: Supervise reception staff and ensure excellent guest service at Meliá White House.
- Company: Join the Meliá family, a global leader in hospitality with endless growth opportunities.
- Benefits: Competitive salary, 28 days holiday, health cover, and travel discounts across Meliá hotels.
- Other info: Access to personal development programs and career progression across 350+ hotels worldwide.
- Why this job: Be part of a dynamic team in a modern hotel near iconic London attractions.
- Qualifications: Experience in reception management and strong customer service skills required.
The predicted salary is between 30500 - 30500 £ per year.
Joining Meliá is to embark on a journey without borders because the possibilities of growing and training here are endless, providing an atmosphere where you can work in many countries and feel part of a big family.
About Meliá White House: Meliá White House is a modern and elegantly newly refurbished hotel located next to Regent’s Park, within a short walk from iconic shopping streets, and close to several underground stations.
Responsibilities:
- Be fully aware of all Reception/Cashier procedures and manual procedures in case of computer crash, having OPERA knowledge.
- Supervise and organize all staff on the duty shift to ensure maximum cover on the desk at all times, ensuring all meal breaks are taken.
- Ensure that all special requests for regular guests, VIPs and groups are addressed with guidance from the Reception Management team.
- Ensure that the hotel’s credit procedure is adhered to at all times, with guidance from the Reception Management team if required.
- Assist the Reception Management team in implementing new procedure and coordinating training.
- Ensure that all guests are met at Reception with courtesy and that any complaints are dealt with promptly and efficiently with guidance from the Reception Management team.
Benefits:
- Competitive Salary – £30,500
- Holidays – 28 days including 8 public holidays
- Contributory pension scheme
- Discounted dental and health cover with HSF
- Travel & Food discounts – employee special rates across Melia Hotels worldwide, including F&B discount (subject to individual outlets)
- Personal Development – access to an online learning platform and development programs
- Career growth – opportunity to progress across the network of over 350 hotels worldwide (subject to local right to work rules)
- High street discounts – via Perks at Work
- Paid time off to volunteer with partner charities
The successful candidate must already have eligibility to work in the UK. We are an equal opportunity employer and value diversity. We do not discriminate on the basis of disability, race, religion, age, or any other basis protected under federal, state, or local laws. We believe that diversity and inclusion among our teammates are critical to our success as a global company.
Reception Supervisor (Maternity Cover) employer: Reception
Meliá White House offers a vibrant and inclusive work environment where employees can thrive and develop their careers within a global network of over 350 hotels. With competitive salaries, generous holiday allowances, and unique benefits such as travel discounts and personal development opportunities, Meliá is committed to fostering a culture of growth and support. Located near Regent’s Park, the hotel provides a dynamic setting for those looking to make a meaningful impact in the hospitality industry.
StudySmarter Expert Advice🤫
We think this is how you could land Reception Supervisor (Maternity Cover)
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who have worked at Meliá or similar hotels. A friendly chat can open doors and give you insider info on the role.
✨Tip Number 2
Prepare for the interview by practising common questions related to reception duties and team management. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Show off your OPERA knowledge! If you’ve got experience with this system, make sure to highlight it during your discussions. It’s a key part of the job, and we want to see that you’re ready to hit the ground running.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest opportunities there, so keep checking back!
We think you need these skills to ace Reception Supervisor (Maternity Cover)
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A touch of humour or a personal story can make your application stand out.
Tailor Your Application:Make sure to tailor your application specifically for the Reception Supervisor role. Highlight your relevant experience and skills that align with the job description. We love seeing how you fit into our Meliá family!
Be Clear and Concise:Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate a well-structured application that gets straight to the good stuff!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Reception
✨Know Your Stuff
Make sure you’re familiar with OPERA and all the reception procedures mentioned in the job description. Brush up on your knowledge of cash handling and how to manage situations when technology fails. This will show that you’re prepared and can handle the responsibilities of the role.
✨Showcase Your Leadership Skills
As a Reception Supervisor, you'll be supervising staff. Be ready to discuss your previous experience in managing teams, ensuring coverage, and handling meal breaks. Share specific examples of how you've successfully led a team in a busy environment.
✨Customer Service is Key
Meliá values guest satisfaction, so prepare to talk about how you’ve dealt with complaints in the past. Think of a couple of scenarios where you turned a negative experience into a positive one for the guest. This will highlight your problem-solving skills and commitment to excellent service.
✨Emphasise Your Adaptability
With the potential for career growth across various locations, it’s important to demonstrate your flexibility and willingness to learn. Discuss any experiences where you adapted to new procedures or environments quickly, showing that you can thrive in a dynamic setting.
